EXAM 2 Study Guide Parts 1 & 2 BUS 20 Section Tuesday 10/25/11

Exam Guidelines 1.This will be an open book exam, meaning you can refer to Collins, class Power Point slides shown on WebAdvisor [Cabrillo home page – “K” – Jim Klein – Jim’s Home Page], and any class notes. 2. The test will have 20 True & False and 25 Multiple Choice questions. The material will cover Classes 11 [IT], 13 [ Business Organization], 14 [Entrepreneurship] 15 [History of Management], 16 [Management] and 17 [Organization & Communication]. 3. To provide you some emphasis on where the questions will concentrate, a breakdown of questions is shown on the following slide: 4. Most of the test information will be on the slides.

Test Questions Breakdown # of Questions Class 11 Class 13 Class 14 Class 15 Class 16 Class 17 True/False Multiple Choice Total:

Class 11 - Collins & Power Point Slides Types of Design & production systems MIS [IS] definition Ecommerce Terms and Definitions [B2B, C2C, etc.] Business uses of the Internet External vs. Internal data Sources Data vs. Information definitions Information needs throughout the Organization Differences between Data Warehousing and Mining Internet growth (by language) Internet use (by application) Relationship between information and decision risk External vs. internal data sources Information Technology – General Information - Collins, Chapter 15 Power Point Slides - Webadvisor

Business Organization – General Information - Collins, Chapter 4 Power Point Slides - Webadvisor Class 13 – Collins & Power Point Slides Pros and cons of forms of ownership Disparity in sales vs. net income among various corporations Characteristics of small business Types of partnerships Types of Corporations Advantages/disadvantages of corporations Types of Business Ownership Growing businesses

Entrepreneurship – General Information - Collins, Chapter 5 Power Point slides - Webadvisor Class 14 – Collins & Power Point Slides Entrepreneur Types of financing Levels of planning Advantages/disadvantages of small business Breakdown of small business by industry Business start-up mistakes Ways of starting a business Advantages/disadvantages of franchising Reasons to develop a business plan Elements of a business plan Global issues Comparative vs. competitive advantage

History of Management – General Information – n/a Power Point Slides - Webadvisor Class 15 – Collins & Power Point Slides US Impact on auto industry Philosophy of Industrial Humanism General systems Theory The Operational Approach Six Sigma approach Contingency Approach

Management – General Information - Collins, Chapter 6 Power Point Slides - Webadvisor Class 16 – Collins & Power Point Slides Functions of management Leadership styles Levels of Management Functions Types of Plans The Reality of Management Theories of Effective leadership Lines of Authority Goals & Objectives Contingency vs. Crisis Planning SWOT Analysis Staffing

Organization and Communication– General Information - Collins, Chapter 8 Power Point Slides - Webadvisor Class 17 – Collins & Power Point Slides Formal Communications Span of management Organizational Culture Degrees of Centralization Corporate Culture Expresses Organizational Layers Multidivisional Organization chart