North East Partnership September 2012

Personalisation What does this mean to you?

The Social Care Institute…. Personalisation means finding new ways to give people more choices making sure the right help gets to the right people making sure that carers and support workers get the help they need making sure that everyone knows about the services that can help them All this means it is about the person not just health or social care services.

People who replied In total we heard from 13 different groups or people from at least 6 different areas

5 Big Questions 1. How Personal Budgets are working 2. How people are getting support to use ordinary services or be part of their community 3. What is helping to make Personalisation work? 4. What is getting in the way of making Personalisation work? 5. Do you want to share your story?

How Personal Budgets are working?

Getting support to use community services Some great things – Get Connected Friends Action North East We need to… Think about travel Work to help stay safe

What is helping make Personalisation work ? Local Leaders who make change happen - Families, Providers, Personal Assistants, We need to have… Better information More help to think differently More choices of what to buy

What is getting in the way? Confusing and not enough good information Not having the right kinds of supports The ‘rules’ not being clear Staff or services finding it hard to change to new ways of working

Big Things Having a budget, can be great, but getting it can be hard and confusing Its more than the money, Its about having a good life In your community

In Groups What are you really proud of? What do you want to change? What’s your big message to ADASS? Having a budget, can be great, but getting it can be hard and confusing.

In Groups What are you really proud of? What do you want to change? What’s your big message to ADASS? Its more than the money, Its about having a good life In your community

Planning for what you are going to next Your action plan