THE COMMONWEALTH FUND Source: McCarthy and Leatherman, Performance Snapshots, 2006. www.cmwf.org/snapshots Overall Perception of Health Care Quality: Percentage.

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THE COMMONWEALTH FUND Source: McCarthy and Leatherman, Performance Snapshots, Overall Perception of Health Care Quality: Percentage of Adults Ages 18 and Older Who Said that They Are Generally Dissatisfied with the Quality of Health Care in this Country, 1993–2006 Data: Gallup/CNN/USA Today Poll May 1993; Gallup Poll Sept. 2000; ABC/Washington Post Poll Oct. 2003; Kaiser Family Foundation Health Poll Report surveys June 2004, Oct. 2004; KFF/AHRQ/Harvard School of Public Health July 2004; KFF/AHRQ Aug (Kaiser Family Foundation/Agency for Healthcare Research and Quality 2006).

THE COMMONWEALTH FUND Source: McCarthy and Leatherman, Performance Snapshots, Percentage of the Public Who Say that Health Care Providers Are Doing a Good Job Serving Health Care Consumers, 2005 Data: Kaiser Family Foundation Health Poll Report Survey (conducted June 2–5, 2005).

THE COMMONWEALTH FUND Source: McCarthy and Leatherman, Performance Snapshots, Percentage Who Are Not Too Confident or Not at All Confident About Their Ability to Get High-Quality Care When Needed: Nonelderly Adults Ages 19–64 by Insurance Status, 2005 Data: 2005 Commonwealth Fund Biennial Health Insurance Survey (Collins, S.R. et al The Commonwealth Fund).