USER TRAININGS IN TALLINN CENTRAL LIBRARY Kaie Holm

ESTONIA - population: (2009) - area of Estonia km² - public libraries: 559 TALLINN - population: area of Tallinn - 159,2 km² - nationalities: Estonian 52.3%, Russian 38.5%, Ukrainian 3.9%, other 5,3%.

63% of Estonian households have internet access at home (First quarter 2009). 1,101 million valid ID-cards (May 2010). more than 30% of all ID-card holders in Estonia use ID-card electronically. More than people has given digital signature (beginning of 2010). 90% of the bank transfers is made electronically.

Mobile-ID - functions are similar to the electronic functions of the ID-card. eTax Office - a total of 92% of all tax-payers submitted their 2009 income tax returns electronically. eVoting - a total of 11% of voters used the e- Voting (local government elections in 2009). eSchool - is used by persons (teachers, students and parents) daily.

TALLINN CENTRAL LIBRARY Central library (the main building), the Department of Literature in Foreign Languages, 17 branch libraries and a mobile library “Katarina Jee”. Altogether 128 librarians (including administration) 2009: readers: , inc children visits: , inc children’s visits virtual visits (homepage): loans: , inc for children

2009 User trainings: 2992, incl 2592 individual and 400 group trainings Participants in user trainings: 7140 Participants in job seekers’ trainings (from March to December) : 454

Internet promotion project OLE KAASAS! COME ALONG! Over the next three years ( ) provide basic and advanced computer training to people connect more families to the Internet

The target group includes members of the Estonian as well as Russian communities without the skills and opportunities to use the Internet, primarily: rural population; older generation; large families; people on low and medium income. Come Along! focuses on: 1.Training (free of charge) 2.Reasonably-priced Internet connection 3.Affordable computer for new Internet-users

Come Along! training projects: Mobile training boxes (5) Mobile training box in Tallinn Central Library

Come Along! training projects: Support centers for the use of e-services Advising, training and obtaining feedback from potential users of e-services in service bureaus of organisations and enterprises providing public e-services, practical personal ID-training. Support centers for the use of e-services in the service bureau of Tallinn City Office

Come Along! training projects: eBus Training on the use of e-services and ID matters in a bus/computer class riding through Estonia

Come Along! training projects: Interactive web-based training course practical and interactive self-training course for all in Estonian and Russian Ole Kaasas! veebikoolitus Интерактивное обучение Будем Вместе!

Come Along! training projects Classic classroom trainings Classic classroom training for all throughout Estonia (May 2009 – March 2010) Mentor program (for almost 100 mentors in and around Tallinn from May to Dec 2009) Basic training for people (incl 4055 people in Tallinn) ID-training for people (incl 7435 people in Tallinn)

Come Along! Trainings in Tallinn Central Library 14 librarians- mentors 80 basic courses for 480 people 151 ID-trainings for 750 people

Statistics At the end of % of Estonians use internet once a week At the end of % of Estonians use internet once a week 1% of additional Internet users means 0,2-0,3% less unemployment (The Economist, 2009)

Thank You for Your attention!