Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 1 Industria de leasing financiar Asociatia Societatilor Financiare – ALB Romania Survey on the Code of Conduct Reporting members: 1BCR Leasing IFN SA 2BRD Sogelease IFN SA 3BT Leasing Transilvania IFN SA 4EFG Leasing IFN SA 5Mercedes Leasing IFN SA 6Unicredit Leasing Corporation IFN SA TOTAL MARKET SHARE : 54.5 %

Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 2 1. Are there any customer satisfaction measuring methods ? YesNo 100 % - 2. What is the department responsible for tracking customer satisfaction and the application of principles in the Code of Conduct? Dedicated departmentMultidepartmentNo 50 % - 3. Is there a customer care department at the level of your company? If yes, how is it called and what is the operating time? Customer Care CLIENT SERVICE No 84 %16 % 4. Did the assuming of the Code of Conduct have any effect in the internal conformity policy of your company? YesNo 33 %67 % Survey on the Code of Conduct

Source/Sursa: ASOCIATIA SOCIETATILOR FINANCIARE – ALB ROMANIA 3 Survey on the Code of Conduct 5. Had the assuming of the code of conduct any effect on the conformity policy of your company ? Yes in relation only to legal persons Yes in relation only to individual Yes in relation to individual and legal persons No --33 %67 % 6. How do you communicate the principles of the Code of Conduct to your clients? Online sites FlyersDisplaysCall center OthersNo 33 %16 % 67 % 7. Observations and other information you wish to share on this topic YesNo -100 %