© Prentice Hall, 2007Excellence in Business, 3eChapter Business at the Speed of Light: Information Technology and E-Commerce

© Prentice Hall, 2007Excellence in Business, 3eChapter From Data to Information to Insight Competitive advantage –Data (facts and statistics) –Information (useful knowledge) –Insight (understanding)

© Prentice Hall, 2007Excellence in Business, 3eChapter Data versus Information Data –Raw statistics –Answer no question –Solve no problem Information –Specific data –Graphic form

© Prentice Hall, 2007Excellence in Business, 3eChapter Using Information Systems Data –Databases –Data warehousing –Data mining Information –Solve problems –Answer questions –Make decisions

© Prentice Hall, 2007Excellence in Business, 3eChapter Chief Information Officer Understand information needs Create systems and procedures Deliver quality information –Relevant –Accurate –Timely –Cost effective

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Research and development Planning and control Marketing and sales Communication and collaboration

© Prentice Hall, 2007Excellence in Business, 3eChapter Business and the Internet Accelerate commerce Control costs Erase borders Boost communication Promote collaboration Simplify research

© Prentice Hall, 2007Excellence in Business, 3eChapter Accelerating Commerce Business-to-consumer Business-to-business Consumer-to-consumer Mobile commerce

© Prentice Hall, 2007Excellence in Business, 3eChapter Cutting Costs Searching for best prices Managing inventories Telecommuting Recruiting and training Reducing travel expenses Distributing information

© Prentice Hall, 2007Excellence in Business, 3eChapter Erasing Borders Instant messaging Virtual meetings telecommuting

© Prentice Hall, 2007Excellence in Business, 3eChapter Enhancing Communication and Collaboration and instant messaging Mail server lists and newsgroups Intranets and extranets Virtual workspaces Blogs and wikis Internet telephone service

© Prentice Hall, 2007Excellence in Business, 3eChapter Simplifying Research Search engines –Web directories –Research databases –Metacrawlers

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Online Searching Keyword search Boolean search Natural language search Forms-based search

© Prentice Hall, 2007Excellence in Business, 3eChapter Effective Searching Read instructions Observe details Review options Vary search terms Adjust the scope

© Prentice Hall, 2007Excellence in Business, 3eChapter Using Really Simple Syndication (RSS) Save time Monitor competitors Reach customers –NewsGator –NewzCrawler –Bloglines –FeedDemon –Pluck

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Systems Operations information Management support

© Prentice Hall, 2007Excellence in Business, 3eChapter Operations Information Systems Transaction processing (TPS) Process and production control Office automation (OAS) Customer relationship management

© Prentice Hall, 2007Excellence in Business, 3eChapter Management Support Systems Management information systems (MIS) Decision support systems (DSS) Executive information systems (EIS)

© Prentice Hall, 2007Excellence in Business, 3eChapter Business System Technology Hardware Software Networks

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Hardware Equipment –Input –Processing –Output Computers –Clients –Servers –Mainframes

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Software Operating systems –MS-Windows –Unix –Linux –Apple Macintosh Application software –Word processing –Spreadsheets –Database management –Desktop publishing

© Prentice Hall, 2007Excellence in Business, 3eChapter Networking Computers Local area network (LAN) Wide area network (WAN) Municipal area network (MAN) The Internet

© Prentice Hall, 2007Excellence in Business, 3eChapter Current Networking Issues Bandwidth Wireless connections Digital convergence

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Wireless Connections Wireless fidelity (Wi-Fi) WiMAX Global positioning system (GPS) Bluetooth Short messaging service (SMS) Third generation (3G) Radio Frequency Identification (RFID)

© Prentice Hall, 2007Excellence in Business, 3eChapter Technology Issues for Managers Privacy and security Property rights Information overload Productivity monitoring Total cost of ownership Training employees The human touch

© Prentice Hall, 2007Excellence in Business, 3eChapter Ensuring Privacy and Security Malicious software Security breaches Data security

© Prentice Hall, 2007Excellence in Business, 3eChapter Protecting Property Rights Digital rights managements (DRM) Digital products Intellectual property

© Prentice Hall, 2007Excellence in Business, 3eChapter Promoting Productivity Information overload –Control SPAM –Categorize information –Visualize data Misuse of technology –Monitor access –Minimize lawsuits –Protect systems

© Prentice Hall, 2007Excellence in Business, 3eChapter More Technology Issues Total ownership cost Training employees The human touch