Business Leadership: Becoming a Manager BOG 4E

Emphasis on ….  Descriptive course title  Curriculum changes to better reflect needs of students taking course  Decreasing the number of expectations  Increased number and updated examples  Intrapreneurship  Communication skills for business  Developing numeracy skills  Increased application of computer technology

Strands OLD The Small Business Environment in Canada The Role of Entrepreneurship Operations Management Human Resource Management NEW The Role of the Manager Operations Management Leadership Human Resource Management

Strand 1: The Role of the Manager Overall Expectations  demonstrate an understanding of the role of a manager in an organization  describe Canada’s business environment  demonstrate an understanding of intrapreneurship in an organization  demonstrate the use of appropriate communication techniques for business managers

The Role of the Manager Specific Expectations Management Basics  Levels and types of managers  Skills and responsibilities of managers  Improving productivity The Business Environment  Ethics and social responsibility  Impact of e-business  Types of businesses  Business issues Intrapreneurship  Problem solving  Innovation Communication  Produce business documents  Business software  Presentations  Business vocabulary :

Strand 2: Operations Management Overall Expectations demonstrate an understanding of physical inventory control demonstrate an understanding of the role of the basic components of the marketing function in satisfying customer needs demonstrate an understanding of financial management techniques used in a business explain the factors to consider when preparing employee work schedules

Operations Management Specific Expectations Inventory Control  Stock control  Purchasing procedures  Supplier relationships Marketing Issues  Marketing Mix  Customer Relationship Management  Selling and marketing strategies Financial Management  Cash transactions and daily procedures  Operating budget  Bookkeeping Scheduling  Job design and work arrangements  Work schedules

Strand 3: Leadership Overall Expectations demonstrate an understanding of the nature and the importance of effective leadership in a business environment demonstrate an understanding of the mechanics and processes of group dynamics assess the role of the manager in motivating employees

Leadership Specific Expectations Effective Leadership  Leadership styles and application of  Diversity in the workplace Group Dynamics  Stages of group development and structure  Conflict Motivating Employees  Job performance  Motivation  Control techniques  Incentives and rewards

Strand 4: Human Resource Management Overall Expectations demonstrate an understanding of procedures for hiring and training employees demonstrate an understanding of the laws and regulations that govern working conditions assess local opportunities for employment that are of personal interest and that have potential for launching a career

Human Resource Management Specific Expectations Hiring and Training  HR planning  Recruiting  Job selection process  Job training Legal Considerations  Employment laws in Ontario  Legal and ethical requirements  Health and Safety  Unionized and non-unionized employment Career Opportunities  Personal skills for employment  Employment opportunities  Skills required for managers  Prepare necessary documents for employment

BOG 4E Business Leadership: Becominga Manager