Effectively Managing Transit Emergencies

Nature of Emergencies and Disasters Overview What Is an Emergency? What Is a Disaster? Differences What Is Emergency Management? Transit Agency Response Summary Overview What Is an Emergency? What Is a Disaster? Differences What Is Emergency Management? Transit Agency Response Summary 2 - 2

What is an Emergency? Definition - a sudden, generally unexpected occurrence or set of circumstances demanding immediate attention 2 - 3

What is a Transit Emergency? Definition - a sudden, unforeseen incident, requiring immediate action by the transit agency

Criteria for a Transit Emergency Service Interruption Duration of Interruption Injuries/Fatalities Hospitalization of Victims Dollar Thresholds for Property Damage Service Interruption Duration of Interruption Injuries/Fatalities Hospitalization of Victims Dollar Thresholds for Property Damage 2 - 5

Emergencies Civil Disobedience Collision Derailment Fire/Explosion Hazmat Release Inclement Weather Mechanical Failures Operator Incapacitation Civil Disobedience Collision Derailment Fire/Explosion Hazmat Release Inclement Weather Mechanical Failures Operator Incapacitation Over-crowding Passenger Illness Power Outage Slips, Trips, and Falls Vehicle Breakdown Vehicle Collisions Vehicle Rollover Wildlife Interference Work Stoppages 2 - 6

What is a Disaster? Definition - any occurrence that causes great loss of life and property

What is a Transit Disaster? A Sudden Unforeseen Incident That: Effects the Community Served Threatens Life and Property Requires Immediate Action Requires Multiple Emergency Agency Response A Sudden Unforeseen Incident That: Effects the Community Served Threatens Life and Property Requires Immediate Action Requires Multiple Emergency Agency Response 2 - 8

Disasters Avalanche Blizzard/Ice Storm Chemical/Biological/ Nuclear Release Civil Disobedience Earthquake Fire/explosion Flood Hazmat Release Avalanche Blizzard/Ice Storm Chemical/Biological/ Nuclear Release Civil Disobedience Earthquake Fire/explosion Flood Hazmat Release Hijacking Hurricane Landslide/Mudslide Passenger Murders Power Outage Technology Failure Terrorist Activity Tornado Volcanic Eruption 2 - 9

Differences How Do Emergencies and Disasters Differ? How Do These Differences Affect Your Transit Agency’s Response? How Do Emergencies and Disasters Differ? How Do These Differences Affect Your Transit Agency’s Response?

Emergency Management Definition - the use of operating and management principles to prepare a transit system for emergency situations and to enable the system to provide effective and timely response

Transit Agency Response How Do Transit Agencies Respond? Will the Emergency Response Be Different for Transit Rail and Bus Operations? How Do Transit Agencies Respond? Will the Emergency Response Be Different for Transit Rail and Bus Operations?

Effectively Managing Transit Emergencies Objectives Emergency Management Concept Elements of an Emergency Management Program Transit’s Role in Managing Emergencies Employee/Management Relationships Role of Community Emergency Responders How Transit Emergencies Differ Develop an Emergency Response Plan Training Objectives Emergency Management Concept Elements of an Emergency Management Program Transit’s Role in Managing Emergencies Employee/Management Relationships Role of Community Emergency Responders How Transit Emergencies Differ Develop an Emergency Response Plan Training

Emergency Organizations Overview Internal Transit Agency Organization External Emergency Response Organization Overview Internal Transit Agency Organization External Emergency Response Organization

Emergency Organizations Internal Organizations Internal Transit System Key Elements to Coordinate Internal Response Internal Organizations Internal Transit System Key Elements to Coordinate Internal Response

Emergency Organizations External Emergency Response Organizations Local, State, Federal, and Private Responsibilities and Jurisdiction Role of Unified Command Structure External Emergency Response Organizations Local, State, Federal, and Private Responsibilities and Jurisdiction Role of Unified Command Structure

Emergency Management Concepts Overview Priorities Planning Critical Incident Response Initial Response - Life Safety Loss Mitigation Recovery and Restoration Overview Priorities Planning Critical Incident Response Initial Response - Life Safety Loss Mitigation Recovery and Restoration

Emergency Priorities Life Safety Incident Stabilization Property Conservation Recovery and Restoration Life Safety Incident Stabilization Property Conservation Recovery and Restoration

Planning Critical Incident Response Identify Emergency Response Team Perform Threat and Vulnerability Analysis Command, Control, and Communication Access Control Equipment Needs Equipment Testing Public Education and Awareness Identify Emergency Response Team Perform Threat and Vulnerability Analysis Command, Control, and Communication Access Control Equipment Needs Equipment Testing Public Education and Awareness

Training Government and Industry Resources Media Relations Legal Issues Documentation - Plan and Procedures Training Government and Industry Resources Media Relations Legal Issues Documentation - Plan and Procedures Planning Critical Incident Response Cont’d.

Initial Response - Life Safety Preliminary Assessment Establish Incident Command System Establish Perimeter Control Response Logistics Contact Public and Private Resources Contact Appropriate Regulatory Agencies Preliminary Assessment Establish Incident Command System Establish Perimeter Control Response Logistics Contact Public and Private Resources Contact Appropriate Regulatory Agencies

Loss Mitigation Accident/Incident Investigation Debris Removal and Salvage Critical Incident Debriefing Accident/Incident Investigation Debris Removal and Salvage Critical Incident Debriefing

Recovery and Restoration Determine Critical Services Communicate to Appropriate Authorities Implement Critical Services Assess Restoration Feasibility Initiate Trial Runs Prior to Resumption of Normal Operations Determine Critical Services Communicate to Appropriate Authorities Implement Critical Services Assess Restoration Feasibility Initiate Trial Runs Prior to Resumption of Normal Operations

Recovery and Restoration Cont’d. Evaluate Incident Response Modify Emergency Management Response Plan Communicate Lessons Learned with Employees Evaluate Incident Response Modify Emergency Management Response Plan Communicate Lessons Learned with Employees

Emergency Management Plans Overview: Purpose Effectiveness Contents Overview: Purpose Effectiveness Contents

Purpose of an Emergency Management Plan Plan the Coordinated Response Mobilize Response to Emergencies Recover from Emergencies Restore Normal Operations Plan the Coordinated Response Mobilize Response to Emergencies Recover from Emergencies Restore Normal Operations

Effectiveness of an Emergency Management Plan Requires: Executive Management Support –Present Plan to Management –Effective Presentation Requires: Executive Management Support –Present Plan to Management –Effective Presentation

Effectiveness of an Emergency Management Plan Cont’d. Requires: Justify Plan –Objectives –Costs –Benefits –Resources Needed Requires: Justify Plan –Objectives –Costs –Benefits –Resources Needed

Effectiveness of an Emergency Management Plan Cont’d. –Coordination with External Organizations –Formal Process –Communication Protocols –Coordination with External Organizations –Formal Process –Communication Protocols

Contents of an Emergency Response Plan Policy Scope Goals and Objectives Authority Organizational Chart Inter-Organizational Agreements and Memorandums of Understanding Incident Command System Policy Scope Goals and Objectives Authority Organizational Chart Inter-Organizational Agreements and Memorandums of Understanding Incident Command System

Contents of an Emergency Response Plan Cont’d. Telephone Tree Emergency Procedures Threat and Vulnerability Assessment System Safety Organizational Interface Resources Recovery Tasks ADA Considerations Telephone Tree Emergency Procedures Threat and Vulnerability Assessment System Safety Organizational Interface Resources Recovery Tasks ADA Considerations

Post-Emergency Planning Emergency Plan Dissemination Media Relations Supporting Documentation Testing and Updating the Plan Configuration Management Post-Emergency Planning Emergency Plan Dissemination Media Relations Supporting Documentation Testing and Updating the Plan Configuration Management Contents of an Emergency Response Plan Cont’d.

Coordinating Emergency Response Activities Overview: Emergency Response Responsibilities of Emergency Response Personnel Incident Command System Overview: Emergency Response Responsibilities of Emergency Response Personnel Incident Command System

Emergency Response First Person on the Scene Determine Severity of Incident and Threat to Life Safety ICS Establish Inner Perimeter Establish Outer Perimeter Evacuation First Person on the Scene Determine Severity of Incident and Threat to Life Safety ICS Establish Inner Perimeter Establish Outer Perimeter Evacuation

Emergency Response Cont’d. Provide Rescue and First Aid Identify and Control Access Establish a Finance Team Establish a Demobilization Team Provide Rescue and First Aid Identify and Control Access Establish a Finance Team Establish a Demobilization Team

Features of ICS Primary Functions Management by Objectives Unity and Chain of Command Establish Command Transfer of Command Organizational Flexibility Primary Functions Management by Objectives Unity and Chain of Command Establish Command Transfer of Command Organizational Flexibility