Smooth travel in all transport modes EU Passenger Law – Towards 2020 LTTL - Forum 6 December 2011 Salvatore D’ACUNTO Head of Unit Passenger Rights European Commission - DG for Mobility and Transport

| 2 Passenger Rights Presentation – 06 December 2011 EU Passenger Rights Rules 2001White Paper European Transport policy for 2010 Time to decide page 84: “the next step is to extend the Community’s passenger protection measures to the other modes of transport, notably rail and maritime navigation and, as far as possible, urban transport services” 2011EU is the first integrated area with passenger rights rules covering all modes of transport (also for PRMs). Air - Regulations 889/2002, 261/2004, 1107/2006 [& 1008/2008]. Rail - Regulation 1371/2007. Sea and inland waterways - Regulation 1177/2010 (applicable from 18 December 2012). Bus and coaches - Regulation 181/2011 (applicable from 1 March 2013)

| 3 Passenger Rights Presentation – 06 December 2011 Common rights and principles to all modes. Non-discrimination (not for rail; for air, Reg. 1008/2008 art 23.2). Assistance, information and accessibility for PRMs at no additional cost. Right to information » before and at the various stages of travel, notably in case of travel disruption » on the rights, in general. Right to renounce travelling (i.e. reimbursement of the full cost of the ticket) when the trip is not carried out as planned. Right to the fulfilment of the transport contract in case of disruption » re-routing (or rebooking) as an alternative to reimbursement » assistance (meals/refreshments and, if necessary, accommodation) while waiting for re-routing » compensation (except in case of extraordinary circumstances). An independent National Enforcement Body (NEB) designated to: » handle complaints of alleged breaches » supervise application (sanctions)

| 4 Passenger Rights Presentation – 06 December 2011 Differences between the modes. Scope and exemptions. Transport of person accompanying PRMs (for free in ships and buses). Definition of delay in relation to the right to assistance, reimbursement, re-routing or compensation (e.g. from 60 to 300 min.). Limitations to the right to assistance while waiting for re-routing » no limitation for air and rail transport » €80 per night & for 3 nights in waterborne transport and for 2 nights for coaches » no accommodation for weather conditions (ships) and major natural disasters (buses). Amount of compensation (lump-sum/distance in air vs.% of ticket). Conditions excluding the obligation to pay compensation » extraordinary circumstances in air and waterborne transport, » circumstances not connected to railway or fault of a third person or the rail passenger » offer of the choice reimbursement/rerouting in coach transport. Right to information regarding delay. Reply to complaints from passengers (e.g. time line)

| 5 Passenger Rights Presentation – 06 December 2011 Application and enforcement. Transport operators (carriers and infrastructure managers) » to comply with the obligations of the Regulations » to respond to complaints initially. Member States – designation of national enforcement body/bodies - NEB » to deal with individual complaints (only after they have [not] been handled by the operator) » monitor the application of rules » adopt and apply sanctioning schemes (effective, proportionate, dissuasive). European Commission » monitors the application and enforcement by Member States » organises meetings with NEBs to facilitate the exchange of experience and best practices » provides common interpretative guidance for an uniform application of the rules » can start infringement procedures against Member States in case of systematic lack of application/enforcement

| 6 Passenger Rights Presentation – 06 December 2011 What’s Next? Short term (1). April 2011 Communication on APR highlighted the need for » more uniform interpretation » more effective enforcement through more systematic and structured cooperation with NEB (ad hoc network) and stakeholders (ad hoc platform) » enhanced passenger awareness of their rights » (possible) revision of Regulation 261/2004. (Possible) Revision of Regulation 261/2004 » Current independent study on the application of the Regulation » Public consultation on APR – December 2011 » Impact assessment to evaluate impact of different scenarios for the revision » Proposal foreseen for end of December 2011: Adoption of Horizontal Communication on passenger rights in all transport modes

| 7 Passenger Rights Presentation – 06 December 2011 What’s Next? Short term (2). Improvement of enforcement through reinforced cooperation with NEB and stakeholders. Follow-up of the April 2011 application Report on Regulation 1107/2006 » interpretative guidelines on the application of Regulation 1107/2006 after consultation with NEBs and stakeholders (Spring 2012). European Parliament Own Initiative Report on the two 2011 Commission Communications on the APR and PRM Regulations (rapporteur: Mr Taylor – Greens) [NB: This is a follow-up of EESC report of October 2011]. 15 Pending cases in front of the EU Court of Justice: » 13 on air passenger rights » 2 on rail passenger rights

| 8 Passenger Rights Presentation – 06 December 2011 What’s Next? Long term. Uniform interpretation of EU passenger rights through Guidelines on » air PRMs in 2012 » rail passengers rights in 2013 » waterborne transport passenger rights in 2014 » road transport passenger rights in Better quality of PRM transport (notably accessibility of infrastructures - Accessibility Act in 2012). Further passenger rights in the international context A future instrument on passenger rights in multimodal journeys ?. A future single EU regulation on passenger rights in all transport modes (EU Codex)?

| 9 Passenger Rights Presentation – 06 December 2011 Further information on our Website: THANK YOU