Contact: | Using Data to Inform Your Integrated Health Practice
Contact: | How to ask questions 1
Contact: | What is a Dashboard? A dashboard translates your organization’s strategy into metrics that provide timely information and insights that enable staff to proactively improve decisions, optimize processes and plans. In short it allows for an organization to monitor, analyze, and manage their work. Source: Performance Dashboards: Measuring, Monitoring, and Managing Your Business. 2nd Edition 2011 Wayne Eckerson 2
Contact: | How to use a Dashboard 1. Monitoring: Convey information at a glance 2. Analysis: Identify exceptions & drill down to details 3. Management: Improve alignment, coordination, & collaboration Source: Performance Dashboards: Measuring, Monitoring, and Managing Your Business. 2nd Edition 2011 Wayne Eckerson 3
Contact: | Dashboards for Patients, Clinical, & Admin. Staff: Should allow the data to tell a story about your patients & the care provided Should be “simple” to Start--target only a few key aspects of population & their care Should be Colorful--use red, yellow, green to draw the eye
Contact: | Dashboard Data Domains Cost: Utilization, Case Rates, etc. Operations: No Shows, Insurance Mix, etc. Staff Work Plan: Performance on Scope of Practice Tasks Clinical: Labs, Assessment/Screening Results, Vitals, etc. Care Coordination: Medication Reconciliation, etc. Benchmark Comparisons: Between Clinicians, Teams, etc. Risk Cutoffs: Ranges showing when data are out of specification (e.g., A1c > 6) 5
Contact: |
Organizing & Operationalizing Data w/ Dashboards 7
Contact: | What is on each dashboard? How are the indicators defined? Q&A re: content of dashboards 8 Review of Dashboard
Contact: | Using Dashboard Data - Reassessment Rate 44% is lower than the objective measure of success 44% is higher than the peers in our model type 44% is also higher than all grantees But what do we define as success??
Contact: | Financing Staff – financial incentive to increase reassessment rate Medical Staff – medical incentive to increase reassessment rate Evaluation Staff – data collection incentive to increase reassessment rate 10 Using Dashboard Data – Defining Success
Contact: | Meet with all relevant staff members (front desk, case management, mental health clinicians, nurses, etc) Brainstorm interventions Pick an intervention. Define a timeline for evaluating the effects of the intervention. 11 Using Dashboard Data – Plan an Intervention
Contact: | Provide list of patients due for reassessment to front desk staff. Front desk staff calls the patient at the start of the 60 day window to perform a reassessment. Front desk staff also reminds patients of pending appointments when they see the patient in the facility. 12 Using Dashboard Data – Plan an Intervention (cont)
Contact: | Using Dashboard Data –Evaluate Results of Intervention Our goal is to improve by 10% each month
Contact: | Discuss during coaching calls Conversation with Aaron Surma Your evaluation department Resources 14