Annual Giving Thomas P. Holland, Ph.D. Professor UGA Institute for Nonprofit Organizations

Annual Giving Organized effort to secure gifts on an annual basis, either by mail, telephone, personal solicitation, events, or all four. The primary fundraising method used to broaden support, upgrade giving levels, and provide operating support for ongoing programs. The backbone of most fundraising programs. Complements other forms of giving: planned, capital, endowment. A cyclical, multi-stage process that may involve several solicitation strategies.

Purpose of annual giving Acquire new donors Renew donor support annually Cultivate donors to increase giving levels Build donor loyalty Identify and involve leaders Identify major, capital gift prospects

The Gift Pyramid Rule of thirds: 1/3 of goal will come from top few gifts; the second 1/3 from larger number of mid- range gifts; bottom third from larger number of smaller gifts Must cultivate smaller donors to make giving a practice and to enlarge gifts in subsequent years Must know donor capacity and approaches that will produce larger gifts (donor research) Begin campaign with top prospects (quiet phase)

Annual Giving in the Pyramid of Giving New donors are unlikely to make significant gifts to an organization that is unfamiliar to them. Annual giving programs build on initial gifts or expressions of donor interest to develop a consistent giving pattern. They represent an essential stage in the giving cycle before a major donor commitment is possible. Time (3-5 years), energy, work and budget are required to build a broad base of predictable annual donors.

Ladder of effectiveness Henry Rosso, Achieving Excellence in Fundraising, Jossey-Bass Person to person solicitation Personal letter with phone follow up Personal phone call with follow-up letter Personal letter with no follow up Personal phone call with no follow up Fundraising benefit (event) Impersonal letter, direct mail Door-to-door Product sales Impersonal phone call (telemarketing) Media advertising Most Least

Rules of thumb in annual giving 1.Understand what will motivate your donors or prospective donors before you plan your solicitation strategies. 2.Carefully match prospects to projects and to solicitation strategies. 3.Renew the same way you solicited the original gift. 4.Provide varied giving opportunities during the annual fund cycle. 5.Provide varied and multiple forms of appreciation during the annual fund cycle. 6.Track your results carefully to understand your donors’ giving patterns.

Telephone solicitation, Phonathons Works best for renewals or prospects who do not respond to mail Most effective when combined with a before and after mail campaign Good way to acquire information on donor base Good way to involve natural volunteer groups (e.g., parents, alumni, students, former clients) Good way to involve new volunteers in fundraising Requires careful planning, training of callers

Telephone solicitation set-up Write a calling script, test it Obtain donor names, addresses, phone numbers Be prepared for mail follow-up to pledges Find a calling site and enough phones Organize volunteers, board and staff Train them Provide a fun and supportive atmosphere for callers Hold post-mortem to evaluate results

Mail Solicitation Reaches the largest number, but least personal Effective for renewing current donors, but be prepared to mail more than once For new prospects, this is the least efficient both in terms of initial gift (1-2% return) and likelihood of renewal. Requires significant investment of time to start a mail campaign: acquire prospects, develop package, buy postage, plan donor follow-up Lots of good technical expertise available. Test your letters, get evaluative feedback, revise.

Special events Pros: will raise visibility for your cause, and involve a certain kind of donor motivated by events. Good way to cultivate new prospects. Good way to socialize your board, volunteers, staff. Can be memorable event and lots of fun! Cons: Requires huge amounts of time, people, energy. Rate of return may disappoint. Not the best option if you’re only in it for the $$.

Special events set-up Carefully plan budget; analyze goals, profitability. Find a “niche” – an unusual or unique event – know your “competition”. Understand your donor base – will they come? Watch for conflicting events. Involve experienced volunteers, event planners. Have contingency plans for everything. Understand the difficulties in renewing special event gifts. Understand the tax consequences for donors.

Personal Solicitation Most effective and efficient form of fundraising Requires training, planning and follow-up Best way to involve board, other committed volunteers and donors Requires understanding of volunteer recruitment, management and support needs, including prospect research

Personal Solicitation Preparation: –obtain accurate information about donor/prospect interests, past giving history, capacity. –Determine best person to contact the prospective donor (let volunteers pick their donor prospects) –Offer adequate support, training to solicitor Presentation: –Match solicitor to prospect –Arrange to visit a prospect in person when possible –Ask for a specific amount –Follow through on any follow-up prospect requests

Personal Solicitation (cont.) The Close –Be positive, not apologetic if prospect declines –Be prepared to negotiate terms of gift –Make careful notes about next steps and follow through with donor –Thank them

Example: Small college annual giving plan Targeted groupSolicitation strategyGoal BoardIn person$250,000 AlumniMail -- prospects < $500 Phonathon -- non mail donors In person -- prospects > $500 $250,000 $100,000 $500,000 Area businessesIn person Fall art auction $150,000 $100,000 ParentsSame as alumni$200,000 StudentsSpring special event TOTAL $50,000 $1,600,000