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System Center 2012 Configuration Manager Concepts & Administration Module 10: Client Status Your Name Premier Field Engineer Microsoft Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Client Status Elements Including: Components Thresholds Auto Remediation Reporting Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Objectives After completing all lessons, you will be able to understand the following elements of Client Status: Components Thresholds Auto Remediation Reporting Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

System Center 2012 Configuration Manager Concepts & Administration Lesson 1: Objectives of Client Status Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Customer feedback on Client Status Features What’s new with Client Status Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Customer feedback Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential What is Client Status Client Status is a built-in feature in the Configuration Manager console Provide robust information to the state of each service Reduce costs by automating monitoring In-console Alerts to drive Admin to issues Increased visibility on problem issues Auto-remediate dependencies through the Client Status agent Remediation is configurable per client Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

What is Client Status (continued) Configuration Manager Client Status is now part of the product Check Configuration Manager client status Check client prerequisites and related services Test and fix WMI Reports and charts with trending Alerts when problems occur Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

System Center 2012 Configuration Manager Concepts & Administration Lesson 2: Client Status components Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Client Status Components Client Status Activity Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Client Status Components Independent agent CCMEval.exe Single install Runs as a scheduled task Remediation Pre-requisites OS dependencies Viewable by collection Alerts can be created Client installation parameters CCMEVALINTERVAL Specifies the frequency when the client health evaluation tool (ccmeval.exe) runs. You can specify a value from 1 through 1440 minutes. If you do not specify this property, or specify an incorrect value, the evaluation will run once a day. CCMEVALHOUR Specify the hour when the client health evaluation tool (ccmeval.exe) runs. You can specify a value between 0 (midnight) and 23 (11pm). If you do not specify this property, or specify and incorrect value, the evaluation will run at midnight. Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Client Status Activity Threshold configuration Tracking server activity DDRs SINV HINV Status messages Policy requests Viewable by collection Whether the client requested policy during the last seven days. Whether Heartbeat Discovery found the client during the last seven days. Whether the client sent hardware inventory during the last seven days. When all these thresholds are exceeded, the client is determined to be inactive. Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

System Center 2012 Configuration Manager Concepts & Administration Lesson 3: Monitoring Health Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Setting Client Status thresholds Client Status scheduling View Auto remediation results Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Client Status Settings Before starting to monitor your clients you need to set up the thresholds for: Client health and activity Client policy requests during the following days: The default value is 7 days. Heartbeat discovery during the following days: The default value is 7 days. Hardware inventory during the following days: The default value is 7 days. Software inventory during the following days: The default value is 7 days. Status messages during the following days: The default value is 7 days. Retain client status history for the following number of days: The default value is 31 days. Alerts for clients Alert Name Alert Severity – From the drop-down list, choose the alert level that will be displayed in the Configuration Manager console. Raise alert – Specify the threshold percentage for the alert. Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Client Status Scheduling Client status schedule Configure the client status schedule (default is daily) IMPORTANT: When you change the schedule for client status updates, the update will not take effect until the next scheduled client status update (for the previously configured schedule) Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

System Center 2012 Configuration Manager Concepts & Administration Lesson 4: Auto remediation Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Auto remediation checks Auto remediation components and scheduling Compliance Settings Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Auto Remediation CCMEval.exe: Client health engine periodically evaluates the health of the Configuration Manager client and its dependencies Checks and remediates the following: WMI repository WMI service SMS agent host service BITs version and service .NET version Management Point accessibility Configuration Manager client installed System Center End Protection client and service Windows Update agent service .NET version  If .Net is broken then it will not be fixed Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) It is not officially supported to modify this CcmEval.XML file Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) If end user removes this scheduled task then Configuration Manager puts it back (it is set to check every hour) Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) Files for Auto remediation CCMEval.exe – evaluator executable CCMEval.xml – manifest of all checks Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) Logs for remediation Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Auto Remediation (continued) Exclude computers from auto remediation: Open the registry editor on the client computer and navigate through the registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\CCM\CcmEval\NotifyOnly, enter one of the following values: True: The client computer will not automatically remediate any problems that are found. However, you will still be alerted in the Monitoring workspace about any problems with this client. False: The client computer will automatically remediate problems when they are found and you will be alerted in the Monitoring workspace. Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Extending Client Health Use Compliance Settings management for customization Free disk space AD accessibility Registry entries Admin$ share exists Windows installer service Site code assignment Remote access permissions Cache size Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

System Center 2012 Configuration Manager Concepts & Administration Lesson 5: Alerts and Reports Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Overview Setting Alerts Run and analyze the Client Status reports Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Alerts How to configure Alerts Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Alerts (continued) How to view alerts Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Reports There are 7 main reports for Client Status: Inactive Client Details Clients with failed client check details Client Time to Request Policy Client Status Summary Client Status History Client Remediation Summary Client Remediation Details Overall Client Status: Displays high-level information about computers in your hierarchy that might be experiencing problems. Client activity for all devices: Displays a chart showing active computers, inactive computers and computers with no Configuration Manager client installed; Client activity trend for all devices: Displays a graph showing client activity over a specified period. Client check results for all devices: Displays a chart showing computers that passed client check, computers that failed client check, computers that have not reported results and computers with no Configuration Manager client installed. Client check trend for all active clients: Displays a graph showing client computers that passed client check over a specified period. Client Time to Request Policy: This report shows the percentage of clients, which have requested policy at least once in the last 30 days. Each day represents a percentage of total clients, which have requested policy since the first day in the cycle. This is useful for determining the time it would take to distribute a policy update to your client population. Client deployments or changes in client count can affect the accuracy of the report. Percent of clients, which have requested policy at least once in the last 30 days. Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Client Activity Client Health Status Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Reports Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Client Status Configuration and Reports Instructor to show how to configure and show Client Status configuration and Reports Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Lab: Configure and Monitor Client Status Scenario This lab will provide you hands-on experience by configuring and monitoring the Client Status activity through the Configuration Manager console and reports Goals Configure the Client status thresholds and schedule Configure the Client status Alerts Monitor the Client Status activity Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Module Review What is Client Status? Is it new to Configuration Manager? When will the changes you make to a scheduled Client Status update take effect? What occurs during Auto Remediation? Why are client health reports important? Answers – 1. Client Status is a built-in feature in the Configuration Manager console Yes it is now incorporated as part of the product. 2. When you change the schedule for client status updates, the update will not take effect until the next scheduled client status update (for the previously configured schedule) 3. Client health engine periodically evaluates the health of the Configuration Manager client and its dependencies Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential

Microsoft Confidential Module Summary Client Status components Threshold and schedule configuration How Auto remediation works Viewing Alerts and reports Microsoft Confidential © 2012 Microsoft Corporation Microsoft Confidential