Tel:(972)3-510-1768 -1- Fax:(972)3-516-8960www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman.

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Presentation transcript:

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman The ARENA Genome: Harmonic Strategic Planning Arena Layers: Corporate, Business Function- Define Hierarchy Refinement Stages: Arena, Focus, Action Create Strategy Functional Arena Arena actors: Partners, Threats; Current, Future Tailored Patterns. Corporate Layer: Portfolio Businesses Maximize Value Function Layer: Process, Project and Product Agile value drive Business Layer: Positioning Products by Market Strategy

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman Classical Operations Paradigm: Machine Metaphor Master Schedule Scientific Management: Unfreeze, change, freeze Operations Managers Quality Controllers C3I, MRP, MRPII, ERP, ERM Arena Pattern: Push. Division: Management vs. Operation Focus: Efficiency, AOQL Action: Scientific Management, Capacity Balancing Resource A Resource B Quality Control Functional Arena: Assembly Line: Navy Multiple suppliers Push methodology LTPD β Multiple Suppliers: SCM (Eur:800-2,000 Ford: 1,600) Process Definition & Improvement Demand Forecast Resource C AOQL α Customers CRM Buffer

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman Total Quality Paradigm: Organic Metaphor Resource A Functional Arena: Group Technology Lean, Balanced Process Production: Pull/Kanban methodology, Focus on Setup Reduction Quality: Kaizen, Taguchi, Group technology, Circles, QFD, Ringii, Robust Design Strategy: Promotion, expansion, Zeibatsu, Hoshin Kanri WIP Buffer Resource B WIP Buffer Supplier ( ) Buffer JIT, JIP Poka Yoke Kanban Pull: Local Control Kareitsu Kanban Keizen Customers Finished Goods Buffer Resource C QFD Keizen Arena Pattern: Pull. Group technology. Focus: Process, perfection Action: Continuous improvement.

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman Management-By-Constraints Paradigm: Mixed Strategy QA Drum-Buffer-Rope: Pull & Push Gating: Kit,WIP C Components: Auction Rope: PullPush Functional Arena: Lean Process Drum-Buffer-Rope Complete Kit Customers Constraint Definition Constraint B : Drum A Components: 2-3 Suppliers JIT, JIP QFD WIP Buffer Control Cycle Resource A Control Cycle Resource C Constraint Management Cycle Define the Goal Identify proper Measures: 6 Identify the systems constraint Arena Pattern: DBR = Push + Pull Focus: Throughput/Constraint Unit. Action: Managed constraint, Distributed quality.

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman Management-By-Constraints: Elta Warehouse Kit Preparation Supervisor Processing Lacquering Electronic Testing Lab Customer Quality Inspection Quality Assurance Shipping Warehouse Kit Preparation Processing Kit Preparation Processing Electronic Testing Lab Customer Quality Inspection Shipping

Tel:(972) Fax:(972) www.coman.org ARENAwww.coman.org Quality Management Copyright 2001 Dr.Alex Coman Supply-Chain Management - SCM South Korea: Spinning Five Tai sewing workshops Shipper Distributor Japanese plant in Guangdong China: zippers Customer European fashion designer Orders thousands of Garments (Virtual Firm) Manual transactions: Rail company settlements Electronic-Data-Interconnect Micro payments B2B: Web SCM Agility: Value Net Li&Fung: 3,600 employees in 37 countries: Logistics Requirements: (Transaction Cost) Structure: encapsulation Information: Infomediaries, Baldrige/ISO/GMP Authentification Legal: taxation, enforcement Li&Fung