Aura Alliance Introduction v3.2 Making Avaya Global Deployments easy…

What is the Aura Alliance? Worlds largest alliance of Avaya Business Partners working together to provide global support for Avaya “centric” solutions. Over 3,200 Avaya accredited specialists, covering over 112 countries An easy way for multi national customers to deploy, ensuring consistent pricing, quality, and uniform SLA’s wherever they have offices, globally Each partner covers their region and operates within Avaya's Connect program …… we never ship out of theatre, or margin stack, that’s why we’re the only Avaya endorsed alliance The Aura Alliance is endorsed by Avaya, and Avaya actively work with us to improve the processes and scale of the Aura Alliance. With our own pricing tools we can give you global pricing ….fast! Each partner committed to providing exceptional customer service, and the SLA’s are available globally, making it easy to support wherever you are

“The Aura Alliance is a well-established team of partners that have taken a new approach to delivering on the high-service levels that our customers expect. Avaya is fully committed to the alliance as it fully aligns with our customer-centric strategy.” Richard Steranka, VP, Avaya Global Partner Organization November 2013

We’re different…… Differentiators Aura Alliance Avaya Involvement Avaya DevConnect Technology Partner Follows Avaya’s Rules Globally Consistent SLA’s Avaya Certified Specialists 3,200+ Global Coverage (countries) 112+ Product Development Monitoring Hosted SaaS Margin Stacking -

Support Team Local and Central Service Support teams –Report system incidents –Request programming changes –Technical enquiries –24/7/365 “follow the Sun” support Service Delivery Managers –Prepares and presents incident resolution and programming reports –Provide both local and central reporting Account Managers –support and develop your account –Work with you on day requirements and any upcoming projects –Access to office based telephone account manager for headsets peripherals ad-hoc programming (moves, adds or changes)

Support Offering Pick and choose the support service you require for each office location

Countries covered with the Alliance Europe UK, Ireland, Portugal, Spain, France, Germany, Italy, Austria, Switzerland, Denmark, Netherlands, Belgium, Luxemburg, Sweden, Norway, Poland, Finland, Bulgaria, Turkey, Czech Republic, Russia, Hungary, Serbia, Slovakia, Greece, Ukraine, Moldova, Georgia, Azerbaijan Middle East UAE, Egypt, Iraq, Israel, Lebanon, Bahrain, Abu Dhabi, Qatar, Saudi Arabia, Syria, Jordan, Uzbekistan, Tajikistan, Afghanistan Africa Algeria, Tunisia, Morocco, South Africa, Tanzania, Botswana, Kenya, Uganda, Rwanda, Nigeria, Ghana, Togo, Cote d’Ivoire, Benin, Sierra Leone, Liberia, Senegal, Burkina Faso, Congo, Angola Asia India, China, Hong Kong, Macau, Thailand, Malaysia, Japan, Philippines, Vietnam, South Korea, Cambodia, Pakistan, Taiwan, Indonesia, Singapore, Mongolia Pacific Australia, New Zealand, Guam Americas USA, Canada, Chile, Argentina, Peru, Colombia, Brazil, Uruguay, Mexico, Puerto Rico, Panama, Costa Rica, Jamaica, Trinidad, Bahamas, Antigua, Barbados, Dominican Republic, Venezuela, Haiti

Enterprise Visibility - Real Time Dashboards //4D software distributes monitoring, reporting and dashboards throughout global customer’s internal network with information and alert routing to appropriate global resources

Live & Historical Call Details with Quality Ratings Live list View of Active Calls Detailed view of every call with end-to-end network path beginning from end user phone Live & Historical Metrics For: MOS Round Trip Delay Packet Loss Jitter

Aura Alliance and Avaya in unison Delivering quality on a global scale Partner and/or Avaya services delivered together for “best fit” to customer Avaya representation on Aura Alliance Partner Council…..

Aura Alliance Applications EC500 for iPhone and Android Aura Alliance Client for IBM® Notes® and IBM® Sametime® –Avaya client now retired this is the replacement –Available via SPP (November Price Book) direct or indirect

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