Koninklijk Horeca Nederland Royal Dutch Hotel, Restaurant and Café Association February 2007, Ljubljana

Helping members to make money Collective promotion of interests Individual promotion of interests Expertise at any level active communication of results Image of professional hospitality OUTLOOK AND GOALS Creating within the framework of the association an optimal environment for enterprises to prosper

ASSOCIATION STRUCTURE

COMPANY STRUCTURE Leen- service Organigram

COMPANY DEPARTMENTS Policy department lobby at (inter)national level Market, Sectors and Economy sectoral activities and Market Information Centre Member service individual service and collective service at local and regional level

MEMBER SERVICE Helpdesk individual Helpdesk individual Consultants individual and collective Consultants individual and collective Legal department Individual (paid) Legal department Individual (paid) Business consultants Individual (paid) Business consultants Individual (paid) Member inrollend individual Member inrollend individual MEMBER SERVICE

POLICY Department Meetingpoint of members desires and concerns Monitoring trends and developments Monitoring of new legislation Outlining policies Positioning Lobby and networking

Hot topics 2006 Administrative burden/Red Tape Smoking Alcohol legislation Collective agreement/ relations with unions Pension schemes Food hygiene/ obesity/ food laws

International Affairs Member of IHRA: lobby at UN/WTO/ILO/WIPO/WHO etc. Member of Hotrec lobby European institutions

Market, sectors and economy 1750 Hotels 1750 Hotels 7500 Restaurants 7500 Restaurants 2700 Fastfood- and Ice cream parlors 2700 Fastfood- and Ice cream parlors 6100 Cafés and Bars 6100 Cafés and Bars 600 Tourism and Leisure 600 Tourism and Leisure 1150 Chinese and Indonesian restaurants 1150 Chinese and Indonesian restaurants 900 Discos and Auditoria 900 Discos and Auditoria

CURRENT EVENTS Privatisation of energy companies Risk Inventarisation and Evaluation (RIE) Pay terminals VAT-rates Internet (education) Tourist tax Prevention of legionella Trans fatty acids (Verantwoord Frituren)

COMMERCIAL RELATIONS Direct financial profits for members In 2006: over e of discounts for members Recovering membershipfees

MARKET INFORMATION CENTRE Collecting and communicating market information by means of the internet: trends, market data, developments, Communication on all levels Visiting meetings and conventions Supporting sectormanagers

THANK YOU FOR YOUR ATTENTION KONINKLIJK HORECA NEDERLAND Royal Dutch Hotel, Restaurant and Café Association Pelmolenlaan GW WOERDEN Tel Fax