Massage Therapy Review: Passing the NCETMB, NCETM, and MBLEx Chapter 6 Professional Standards, Ethics, Business, and Legal Practices © 2011 by The McGraw-Hill Companies, Inc. All rights reserved McGraw-Hill

Pre-class Assignment Review Chapter 6 of your Massage Therapy Review book © 2011 by The McGraw-Hill Companies, Inc. All rights reserved McGraw-Hill

© 2011 by The McGraw-Hill Companies, Inc. All rights reserved National Certification Board for Therapeutic Massage and Bodywork Code of Ethics Continue to improve yourself and your knowledge Be honest and professional Safeguard client’s confidentiality Use proper draping Client and therapist have right to refuse treatment Sincere commitment Represent yourself honestly Accurately inform clients Know your limits, contraindications, scope of practice Provide treatment to client’s advantage McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

© 2011 by The McGraw-Hill Companies, Inc. All rights reserved National Certification Board for Therapeutic Massage and Bodywork Code of Ethics, Cont’d Refrain from any and all sexual conduct, activities, or behavior even if client attempts first Respect client’s boundaries Refuse gifts or benefits intended to influence unjustly Follow all policies, procedure, guidelines, etc., set forth by NCBTMB McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

© 2011 by The McGraw-Hill Companies, Inc. All rights reserved Continuing Education 50 CEs every 4 years 2 CEs must be roles and boundaries 4 CEs must be business/ethics related See www.ncbtmb.org McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Professional Considerations Interviewing Techniques Intake forms Potential medical clearance Good listener Open-ended questions McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Professional Considerations, Cont’d Communication Techniques Verbal Non-verbal McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills Paraphrasing Restating what the client said in order to confirm understanding McGraw-Hill Client: “I’m concerned that I will be running late today for my appointment.” Therapist: “So, are you thinking you will not make it in time and want to reschedule?” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills, Cont’d Summarizing Consolidating all the statements the client has said to confirm understanding McGraw-Hill “In conclusion…” “So, to sum it up…” “Let’s review the highlighted points…” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills, Cont’d Minimal Encouragers “aha…” Brief words that let your client know you are listening and encouraging the client to continue McGraw-Hill “aha…” “So, what happened next?” “I see.” “hummm…” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills, Cont’d Probing An attempt to gain more information. Trying to find out what has not been said. McGraw-Hill “Let’s talk about that.” “What exactly do you mean?” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills, Cont’d Clarifying An attempt to understand what has been said McGraw-Hill “I’m confused about what you are saying….” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Verbal Skills, Cont’d Confronting Mild or strong feedback when dealing with a situation that needs to be corrected McGraw-Hill “It seems that you have missed your last two payments. Let’s sit down and discuss a solution that will work for the both of us.” © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

© 2011 by The McGraw-Hill Companies, Inc. All rights reserved Record Keeping Subjective Objective Assessment or Application Plan or Progression HIPAA Health Insurance Portability and Accountability Act McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Planning Single and Multiple Sessions Current Condition Goals Effort of the Client and Therapist Frequency of Sessions Referrals McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Contractor vs. Employee Sets own hours Can work for competitors Has control over fees Is paid per client Must pay self-employment taxes Purchases own supplies Uses own vehicle No benefits Employee Cannot work for company competitors Has a set schedule Paid hourly/salary Company must offer benefits Company can offer to cover CE and recertification costs Falls under company liability Company provides basic supplies McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Types of Business Entities Sole Proprietorship Partnership S-Corporation McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Sole Proprietorship Advantages Easy to set up Possession of profits Control of decisions Simple financial record keeping McGraw-Hill Disadvantages You are a contractor Self employment taxes and quarterly/annual income taxes Schedule C form Increased liability © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Partnership Disadvantages Advantages You can be held personally responsible for debts and legal issues, even if they were made without your consent by your other partner(s) Advantages Government regulations fairly minimal Financial record keeping not as complicated FIN/EIN K-1 report McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

S-Corporation Disadvantages Can be complicated to structure Requires attorney to incorporate Need stock certificates, shareholders, meetings, officers Form 1120-S filed annually Advantages Separation of business from personal Business can continue if owner leaves or dies Reduction for double taxation Can declare business losses on individual tax returns McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

Accounting Terms Accounts Payable Accounts Receivable Assets Cash Flow McGraw-Hill Depreciation Gross Income Inventory Net Income © 2011 by The McGraw-Hill Companies, Inc. All rights reserved

© 2011 by The McGraw-Hill Companies, Inc. All rights reserved Licenses, Permits, and Registrations Provisional License Occupational or Business License Sales Tax Permit Registration of Business Name Insurance Needs Professional Liability General Liability Business Personal Property Health Insurance Disability Insurance McGraw-Hill © 2011 by The McGraw-Hill Companies, Inc. All rights reserved