ABRAPA 2006 Managing Food Allergens at Food Service ABRAPA 2006

Walt Disney World ~ Food Allergy Fast Facts Walt Disney World ~ Food Allergy Fast Facts Dining Out with Food Allergies is Magical… But it Doesn’t Magically HappenDining Out with Food Allergies is Magical… But it Doesn’t Magically Happen The Guest’s Role When Dining Out with Food AllergiesThe Guest’s Role When Dining Out with Food Allergies

ABRAPA 2006 World

Eight foods account for 90% of all food allergen reactions

ABRAPA 2006 Personalized Guest Service

ABRAPA 2006

Estimated that approximately 11 million Americans suffer from true food allergies

ABRAPA 2006 Special Dietary Requests

ABRAPA 2006

Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen

ABRAPA 2006 Science and Education Instead of Magic to Manage Food Allergy Requests Systems Approach to Managing Food Allergy Requests

ABRAPA 2006 Vendor Food Safety Program New Vendor Pre-Qualification Existing Vendor-Routine Monitoring & Requirements Food Safety Audit Food Safety Audit Allergen Control Plan Allergen Control Plan Product Labeling Product Labeling SSOPS SSOPS Recall Procedure Recall Procedure Food Safety Audits Food Safety Audits Allergen Control Plan Allergen Control Plan

ABRAPA 2006 Central Dining Reservation System

ABRAPA 2006 Central Dining Reservation System

ABRAPA 2006 Central Dining Reservation System

ABRAPA 2006 Food & Beverage Cast Members Over 14,000

ABRAPA 2006 “You can dream, create, design, and build the most wonderful place in the world…but it requires people to make the dream a reality.”

ABRAPA 2006 Food Allergy Education & Training Focus on changing behaviorFocus on changing behavior Simple and user friendlySimple and user friendly Based on the 4RsBased on the 4Rs In all classes offeredIn all classes offered

ABRAPA 2006 BFS e-Learning

ABRAPA 2006 BFS e-Learning

ABRAPA 2006 Information & Communication FoodTools (Portal) FoodTools (Portal)

ABRAPA 2006

Information & Communication Electronic Food Safety & Health Report Electronic Food Safety & Health Report FoodTools (Portal) FoodTools (Portal)

ABRAPA 2006

Information & Communication Food Safety Alert Food Safety Alert Electronic Food Safety & Health Report Electronic Food Safety & Health Report FoodTools (Portal) FoodTools (Portal)

ABRAPA 2006

Information & Communication Food Safety Alert Food Safety Alert Electronic Food Safety & Health Report Electronic Food Safety & Health Report FoodTools (Portal) FoodTools (Portal) FAAN Food Allergy Poster FAAN Food Allergy Poster

ABRAPA 2006 Food Allergy Checklist Food Allergy Checklist Information & Communication Food Safety Alert Food Safety Alert Electronic Food Safety & Health Report Electronic Food Safety & Health Report FoodTools (Portal) FoodTools (Portal) FAAN Food Allergy Poster FAAN Food Allergy Poster

ABRAPA 2006 Internal Food Safety Audits “Evaluations” Unannounced Unannounced Coaches/Consultants Coaches/Consultants Food Allergy Checks Food Allergy Checks Hand Held Computer Technology (CAFÉ) Hand Held Computer Technology (CAFÉ)

ABRAPA 2006 Evaluation Handheld Demonstration

ABRAPA 2006 What Our Guests Say “At each Disney restaurant we visited, we were greeted and taken care of personally by a member of a most wonderful group of people – Disney Chefs. While most kids look for characters to sign their autograph books, our son saw the chefs as celebrities. For the First time Reed ate breakfast in a restaurant. Furthermore, he had pancakes (that tasted and looked like real pancakes) – which he had never had before! We want to thank the chefs who took care of us and thank Disney for your obvious commitment to keeping those with food allergies safe and happy.” -S. Lee, Wendy, Reed, and Graham, Mooresville, NC

ABRAPA 2006 What Our Guests Say “Our family went to Disney World a couple of weeks ago and had a fabulous time! At each restaurant, we told the staff about our daughter’s allergies and the chef came out to talk to us and take Caroline’s order. The chef prepared and served the meal to limit cross contamination. Everyone was kind and creative and questions were answered graciously throughout the park.” -FAAN Member

ABRAPA 2006 What Our Guests Say “We had a wonderful experience at Walt Disney World. We made reservations at four restaurants before arriving; the people on the phone were all helpful and pleasant. My Son Kevin is allergic to milk, eggs, and peanuts. At each restaurant the chef came out and talked to us and made sure all of Kevin’s foods were safe. It was an incredible treat to go on vacation, not cook all of the meals ourselves and know that Kevin could enjoy himself and be safe. We can’t wait to go again!” -Karen, Ashburn, VA

ABRAPA 2006 The Guest’s Role when Dining Out with Food Allergies

ABRAPA 2006 Eight Tips for Food Allergic Guests 1.Be educated, informed, and prepared 2. Contact the restaurant in advance 3. Tell your server upon arrival 4. Ask questions (ingredients, cross contact, etc.) 5. Avoid buffets, certain foods, and restaurants 6. Order simple dishes 7. Be understanding and realistic 8. Don’t take any chances

ABRAPA 2006 Shared Responsibility For Food Allergy Education

ABRAPA 2006 Different Roles Industry Industry Regulatory Regulatory Academia Academia Consumers Consumers Media Media

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