Performance Dashboard

Why Emergency Departments Need EmEx-Dashboard “You cannot manage what you cannot measure” Lord Kelvin Your EDIS is not the issue – It’s turning all your data into trusted and actionable information. You collect tons of data in the Emergency Department – But, it takes too much time and resource to create your management reports Is your data “analytics grade?” – Data capture and utilization issues compromise the analytical value of your EDIS’s data EDIS vendors do not offer departmental data management and analytic capabilities Data necessary for comprehensive analytics and benchmarking resides in multiple sources, not just your EDIS

EmEx-Dashboard is A web-based Emergency Department Business Intelligence (BI) solution Retrospective Performance Dashboards Retrospective Key Performance Indicator analytics Browser accessible Software-as-a-Service Low cost access to SAP’s industry-leading Business Intelligence solution Domain expertise – People who know your business Emergency Medicine Data management Business Intelligence Benchmarking against other Emergency Departments

EmEx-Dashboard Process

EmEx - Dashboard Analytics It’s YOUR Data, But, Better! Benchmark, Measure and Improve Your ED Operations Patient Care Turn Around Times Productivity Satisfaction Operations Monitor clinical and patient safety protocols Learn what tests are ordered for specific clinical conditions Identify correlations between tests ordered and patient disposition Track admitted and discharged patient TATs Know your decision to admit to orders written TATs Find out your order and test TATs Compare Physician and Nurse performance to your targets for TATs, patients per hour, satisfaction scores, RVUs, and more See what ICD9 Codes are your worst performers Discover what time of day and day of week have low scores Get individual Physician and Nurse Patient Satisfaction scores Know your worst days and times for patient walk-outs Track your Census and Arrivals (based on the queuing theory) Compare your key metrics to previous years and other hospitals Monitor your Core Measures compliance

EmEx – Dashboard’s Value Proposition Functional in 90 – 120 days No capital required Saves hospital resources Minimal dependence on Emergency Department and IS resources to implement and maintain Easy to use and intuitive – No training required Integrated view of your Emergency Department’s performance Compare multiple Emergency Departments

EmEx – Dashboard’s ROI Saves time and resources Every Emergency Department has one or more resources generating monthly reports in Excel Ad-hoc reporting requests handled through self-service not IS Preserves hospital investments in legacy systems Improved ED Revenue Cycle Compare E&M and billing codes to clinical data to monitor compliance Improved ED operations and patient satisfaction Monitor KPI metrics vs. targets and address trends more timely Implement and benchmark process improvements Identify and manage poor performance Provides empirical data required to substantiate Staffing requirements Service issues Bed expansion

Implementation Timeline 2 Weeks 3 Weeks 3 Weeks 3 Weeks 4 Weeks 6 Weeks 8 Weeks Document ED Patient Flow Obtain Data from ED Sources EDIS, Billing, Hours, Patient Satisfaction Build Data Warehouse Load And Filter Data Build and Distribute Dashboards and Analytics

Implementation Services We will analyze your EDIS data Registration Errors Duplicate entries Patients with a Blank Final Status Establish and validate time increment limits We will flow your ED operations We set up the acquisition of all your ED’s data We create your ED’s data warehouse We apply our algorithms to make your ED’s data “analytics grade” We customize our service to match your ED operations and EDIS utilization Final Status Identification (LWOBS, AMAs…) Fast Track Patients CDU/RDU Patients Behavioral Health Patients

Year 1 Years 2+ Cost Initial Set Up Fee Includes Initial Set Up Fee (one time cost) Monthly Subscription Fees Years 2+ Monthly Subscription Fees Initial Set Up Fee Includes Implementation and integration Review of ED operations, patient flow and EDIS system utilization Develop understanding of ED operations and analytic requirements Source data interface and access development (up to 4 distinct sources per location) Data extract, transformation and load (ETL) development Data cleansing and normalization Monthly Subscription Fee Includes Anywhere, anytime access to EmEx – Dashboard’s web-based performance dashboard and analytics Five (5) named user licenses (per site) Standard end user support (9a – 5p EST) Source data interface and access support

EmEx-Dashboard Sample Reports

EmEx-Dashboard Sample Reports

EmEx-Dashboard Sample Reports

EmEx-Dashboard Sample Reports

EmEx-Compare, EmEx-Award Benchmarking and Recognition Services Emergency Excellence EmEx-Compare, EmEx-Award Benchmarking and Recognition Services See separate slide presentation

EmEx-Consult, Transform, Optimize Emergency Excellence EmEx-Consult, Transform, Optimize Consulting Services See separate Slide Presentation

Patient Callbacks / Discharge Phone Calls Emergency Excellence EmEx-Contact Patient Callbacks / Discharge Phone Calls See separate slide presentation

info@emergencyexcellence.com www.emergencyexcellence.com Improving Performance Recognizing Excellence info@emergencyexcellence.com www.emergencyexcellence.com 1-877-700-EMEX