Improvement Group AG Power Improvement Process (PIP) Development and implementation of highly effective improvement and innovation processes Wülflingerstrasse 271 CH-8408 Winterthur

2 Improvement Group AG A joint approach Improvement Group AG and Qmarkets A consultancy boutique specializing in substantial corporate development joined the global market leader specializing in enterprise-grade collective wisdom software solutions. A concurrence of favorable circumstances for a common mission: To provide improvement and innovation – processes, culture, customer experience – capturing the collective genius within those organizations.

3 Improvement Group AG Continuous Improvement in a Complex World O 4000 employees reduce cost about €220m in one year. O 1300 employees develop a new product position and generate added value about €10m in ten months. That is improvement in big steps, tapping the Wisdom of the Crowd. The philosophy to improve in small steps is also important but in specific situations with lower complexity.

4 Improvement Group AG Improvement und innovation There are a many theoretical discussions about improvement and innovation, but in practice what matters is the sustainable development of the company, be it through innovation or improvement. In fact, a idea may be an innovation in one company and an improvement in another one. The Power Improvement Process (PIP) will lead to innovation or/and improvement tapping the wisdom of the crowd. For this we use the knowledge, know-how and gut feeling of employees, customers, Facebook followers, etc. and structure it in a process producing manageable results.

5 Improvement Group AG Power Improvement Processes (PIP) Two different starting points PIP Campaign PIP Individually The management team has a specific question or problem and ask a defined community (employees, middle management, Facebook, …) to submit and discuss their ideas. The LiveInnovator Session is a short time campaign but includes also all PIP steps – but in three hours, without workshops and travel planning. Everybody who has an idea with the possibility to generate added value, be it an innovation or improvement, can submit it to an Idea Pool.

6 Improvement Group AG High speed PIP: LiveInnovator Session O The session is starting with a virtual brainstorming, including people within a meeting room and somewhere of the world. O There is a structured process from such a brainstorming to evaluation of ideas, project proposals and constitution of the project team. O Each process step can be specific designed and also run as the only part, e.g. as a brainstorming with experts to develop ideas for a specific question. O In a session of two to three hours you get ideas and priorities from people around the world. 6

7 Improvement Group AG Overview Campaign /1 Question, issue Who: management team Tool: LiveInnovator in advance Define the community Management, department, employees, Facebook followers, all Communication process How to address the community before, during and after the campaign? Setup NetInnovator Anonymous, alias, name? Categories, modes of evaluations, design, duration Resources PIP team, decision makers, finance Campaign start according to plan PIP team follows the process

8 Improvement Group AG Overview campaign /2 Results available PIP team Raw data Excel, Word summary structured by categories, priorities, participants Keyword, cluster analysis - if needed Basis for discussions Mind-map, (hypo-) thesis, summaries, proposals for next steps Qualified ideas for a pitch Which ideas should be further developed? Assignment to a topic-owner Goals, timeline and budget Decision I PIP team Management Tools: Assignment process Token voting Virtual committee

9 Improvement Group AG Overview campaign /3 Pitch and decision II Topic-owner Resonance within the project market The project idea published at the project market and the topic-owner looks for colleagues to build a team Without resonance no project Project team develops pitch The team develops and presents the pitch working together virtually and physically Tools: LiveInnovator, NetInnovator Go, stop, delay The team gets the decision within days Project tools: Similar NetInnovator or internal tools Project market PIP team and management

10 Improvement Group AG Overview PIP Individually /1 Idea Pool for ideas Admin: PIP team Idea Pool, voting, evaluation setup Who has access? In principle as many as possible With higher maturity also customers and external experts Templates Idea: Need, beneficiaries, … Pitch: Project scheme Idea Pool Features: Idea market, comments, voting, member login, … PIP team Managing and following the whole process Decision process Criteria for qualification of ideas Power for decisions in a decision board

11 Improvement Group AG Overview PIP Individually /2 PIP team and management Idea market on Idea Pool Pitch and decision Look for resonance The idea needs followers and evaluations Colleagues are needed for collaboration Otherwise the idea will vanish A virtual team is ready If the writer has enough followers according to defined criteria the idea is submitted to the PIP team for a decision idea writers Decision Decision within days If the idea is approved, the project planning starts

12 Improvement Group AG PIP Culture PIP Results Months Power Improvement Process (PIP): Implementation

13 Improvement Group AG PIP development: Some pre-work ContentResultsBudget € Analyze current processes Continuous Improvement Management Innovation Measurable results of those processes Cultural situation Management by Delegation Open mindedness Hierarchical levels Short report with conclusions for PIP Get to know the organization Implications for the development of PIP Revealing aspects of the internal process culture Managerial background for the project What could hinder or foster PIP? Presentation to Management Team

14 Improvement Group AG PIP development: The Management Team gets in touch with the instruments ContentResultsBudget € LiveInnovator session with a current topic (brainstorming, evaluation and proposals for solutions) NetInnovator campaign with a current issue Duration: one week The Management team gets a feeling for the instruments and the range of applicable topics Experience: How to find solutions with a team in a short time? Analysis and presentation The future role of the PIP team will be taken on IGAG Budget including setup and licenses14.000

15 Improvement Group AG PIP development: First experiences within the organization ContentResultsBudget € Installing prerequisites PIP Team Decision process Training Readiness for the start of a campaign Setup a campaign Chose a Topic Define the community Set campaign parameters Essential: design the communication process The Management Team is on board. The PIP Team is ready to act Ongoing campaign Apply planned steps Coaching of all involved people Information in between for the management team PIP team is working Analysis and interpretation Presentation Debriefing session with the PIP Team Information of all participants (according the plan) Familiarization with different methodologies Results Lessons learned Technical aspects Cultural situation Further steps and PIP Improvement Lessons learned Budget including setup, licenses and helpdesk70.000

16 Improvement Group AG PIP Overview: Development and Implementaion „PIP Individually“ ContentResultsBudget € Prerequisites PIP Team is operational Decision processes are clear Cultural background is analyzed Develop the design of the e- board Write the functional specification Installation Tests Set operational Teams Departments Expand the range more and more Coaching and facilitating Prerequisite for Qmarkets to work on Led by Qmarkets Management Team and PIP Team First experiences and improvement Change management Budget including setup and licenses for one year75.000

17 Improvement Group AG Investement PhaseBudget € General pre-work First experiences with „LiveInnovator“ und „NetInnovator“ Development and implementation of PIP campaign Development and implementation of PIP Individually Total (including setup, licenses for 1 year; excluding VAT and expenses)