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Parcel services offering by DoP Ordinary Parcel Registered parcel VP Parcel  Unregistered  Up to 4 KG  Unaccountable  Presented at the counter only  Unregistered  Up to 4 KG  Unaccountable  Presented at the counter only  Accountable  Can be Insured  Up to 20KG  Tracking Facility  Accountable  Can be Insured  Up to 20KG  Tracking Facility Sender collects the value of consignment from the addressee through post office Ins Parcel Business Parcel Express Parcel  Accountable  Tracking facility  BOs up to Rs.600/-  POs up to Rs /-  In case of currency notes Rs.20000/-  Accountable  Tracking facility  BOs up to Rs.600/-  POs up to Rs /-  In case of currency notes Rs.20000/-  2KG to 35KG  For corporate customers  Surface transmission  Credit facility  Discount facility  COD  2KG to 35KG  For corporate customers  Surface transmission  Credit facility  Discount facility  COD  0.5 KG to 20KG  For corporate customers 35KG  For BOs 10KG  Credit facility  Discount Facility  COD  0.5 KG to 20KG  For corporate customers 35KG  For BOs 10KG  Credit facility  Discount Facility  COD

TARIFF OF BUSINESS PARCELS The above tariff shall be exclusive of taxes. The taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

TARIFF OF EXPRESS PARCELS The above tariff shall be exclusive of taxes. The taxes, if leviable have to be paid extra as notified by the Central Government from time to time.

Growth of Parcel industry in India Source:- crisil survey report

Growth outlook for the Parcel industry in India  Parcel industry in India is expected to grow at a CAGR of about 17% over the next three years to Rs 17,450 crores (USD 3.5 billion) in from Rs 10,870 crores (USD 2.2 billion) in  The growth of the industry will be driven by the current major customer segments, namely auto components, banking & finance, garments, pharmaceuticals, IT hardware and mobile phones.  In addition, new segments like organized retail, e-commerce and others are expected to emerge as major customer segments in the medium term.

Structure of the Parcel Industry in India  The industry is fragmented with a large number of small and medium-sized players operating with local and regional networks.  It is increasingly consolidating with the growth of a few large players who have nationwide reach.  Document shipments provide the largest volume while non-document shipments have higher share by value.  Domestic market contributes to a larger share of the industry compared to the international market.

Shipment profile – share of documents & non-document Source:- crisil survey report

Shipment profile – share of documents & non- document  Documents account for larger share of the total volume of express distribution services.  Non document shipments account for a smaller share of the shipment profile by volume, but in value terms it accounts for approximately 64% of the value.

Distribution of Domestic Shipments Source:- crisil survey report

Distribution of Domestic Shipments  Within the domestic market, intra-city and top four metros form the top two segments, together accounting for almost two thirds of the markets by volumes  while metros and large cities make up more than half.  This also indicates that the express services market is presently dominated by the large urban locations and that there is lower penetration of express services in the smaller cities.  This trend is changing as economic activity in others regions have been growing.  The express services providers have also been expanding their branch network to these regions to cater to these requirements.

Distribution of International Shipments Source:- crisil survey report

Distribution of International Shipments  Among international destinations, USA and Europe are the major segments.  In terms of number of shipments, accounting for 47% of the document shipments and 54% of the non- document shipments with Middle East and South East Asia being other major destinations.  The international express market caters to the foreign trade and the destination distribution pattern follows the foreign trade pattern for the country.

e-Commerce Industry  The e-Commerce industry was in its infancy for the larger part of the previous decade.  In last three years, the industry has witnessed an incredible growth of 150 percent, increasing from USD 3.8 billion (INR 19,249 crores) in 2009 to USD 9.5 billion (INR 47,349 crores) in 2012.

e-Commerce Industry source:-KPMG Management consultancy

e-Commerce Industry  This growing industry will also have a positive spillover effect on associated industries such as parcel and logistics.  Currently e-Commerce accounts for percent of the total revenues for some of the big logistics companies.  The revenue for logistics industry from inventory based consumer e-Commerce alone may grow by 70 times to USD 2.6 Billion (INR 14,300 crores) by 2020.

Industry Expectation  The key characteristic of express delivery services is door-to-door one-stop timeline-defined service with global reach along with shipment tracking.  The industry players also offer services like call centres/customer service numbers to resolve queries on bookings and shipments and web- based track and trace system.  The industry also provides customized services to suit the needs of its various customers.

Industry Expectation  These are premium services guaranteeing delivery by a certain stipulated time  One of the more customer responsive industries.  The slabs are designed such that better rates are offered to more voluminous shipments.  Industry expectation will have to be fulfilled through Express Parcel and Business Parcel

What else is stopping you ?.

GO AND HIT THE MARKET  With product information.  By finding your targeted customer.  By finding your different segment of customer.  By finding untapped customer.  By finding seasonal demand and opportunity.  By finding the need and urgency of your customer.

Activity The trainees to be divided in to three groups One group to deliberate on the bottle necks that prevent India Post from exploiting the Parcel business industry Second group to prepare a marketing strategy for Business parcel and express parcel Third group to prepare a marketing strategy for tapping the ecommerce market

THANK YOU.