SAVING BANK

Small savings schemes Saving Account : Deposits and withdrawals are permitted everyday Rate of Interest -- 4% Minimum Initial Deposit --Rs.20/- Maximum Deposit/Balance--No limit w.e.f. 1.10.2011. Balance after making withdrawal without cheque facility Rs.50/- and with cheque facility Rs.500/-. PPT 5.1.1

Small savings schemes Types of Savings Account (a) Single Saving Account An Adult, a minor who has attained 10 years, guardian on behalf of minor can open Saving A/C Any numbers of A/C can be opened but not more than one A/C in one PO in the name of same depositor(s) (b) Joint Saving Account : Two or three adults jointly JointA Account:Operated by all depositors jointly Joint ‘B’ Account :Operated by any one of the depositors PPT 5.1.2

Small savings schemes (c) Pension Account : Can be opened by pensioner, Family Pensioner of Railway, Posts or Telecom Maximum balance No limit (d) Sanchayika Account Can be opened by three individuals jointly. One of them will be the Principal or Teacher of the school and two students not below the age of 10 years No maximum limit of balance PPT 5.1.3

Opening Of Savings Account Depositor to Present : Fill Up Account opening form (SB-3) & Pay In Slip (SB 103) Properly Attach Photograph & KYC document Furnish the identity (witness) in case of nomination. Avail the facility of nomination for early settlement of case PPT 5.2.1

Opening Of Savings Account… Scrutiny of SB-3 & pay in slip Check eligibility for opening of account Check the cash tendered with pay in slip Get the blank passbook from postmaster. Make relevant entry of deposit, nomination, specimen signature and prepare passbook Submit all above documents to supervisor On receipt from supervisor return passbook to depositor PPT 5.2.2

Opening Of Savings Account… Check Points : Saving A/C can be opened by Cash only Depositor (other than illiterate, blind and physically handicapped) opening individual account has to attend the post office for opening of account. A minor needs to attend office personally SBPA, SPM and BPM should not fill the form themselves for the depositor If signature of depositor is in English, it should be in running hand only PPT 5.2.3

Opening Of Savings Account… Check Points… Illiterate or Blind depositors may affix their left thumb impression or personal mark in place of signature which should be attested by a person known to post office giving his name and address Introduction can be given by a person known to the post office. If introduction is not given, identification can be given through any prescribed document or through KYC. Instead of introduction, identification may be given by Identity Card like Driving licence, passport, PAN Card etc. Witness to introduction is not necessary. PPT 5.2.4

BLUE INK → BY CUSTOMER , RED INK → BY OFFICE PPT 5.2.6

BLUE INK → BY CUSTOMER , RED INK → BY OFFICE PPT 5.2.7

PPT 5.2.8

Role Of Supervisor Check the document produced by counter Postal Assistant & authorize Check the entry made by SBPA and sign Return the documents to SBPA PPT 5.2.9

Nomination Nomination facility is available in single, joint and pension account Not permitted in minor account Name and address of nominee are required to be mentioned in SB-3 Witness to nomination is obtained If nominee is minor, depositor may show particulars of person who will receive the amount if depositor dies during minority of nominee PPT 5.2.10

Nomination…. Register of nomination for SB A/Cs is maintained in HO only in Sanchay Post HO intimates Registration No. and its date to SO through SB Slip On receiving nomination particulars from HO, SPM will enter it in Sanchay Post Nomination may be cancelled or varied by application in SB-55 Fee for cancellation or variation is Rs.1/- Note :- Physical Nomination Register is discontinued for PO working in SB-LAN PPT 5.2.11

Specimen Signature Maintained at sub office or branch office S/S Slip of depositor is pasted in S/S Book and note account number on S/S slip and countersigned in red ink by SPM S/S to be date stamped in such a manner that part of the impression is on S/S slip and part on the leaf in S/S book If illiterate depositor, LTI should be obtained on the slip and pasted on S/S book In Sanchay post, there is provision to scan signature PPT 5.2.12

A Specimen signature book Date Account Number Name and Address of the depositor Specimen signature 27.12.12 204205 Jyoti R.Shah, Madhuri Society, House no. 143 , Vadodara 390007 SAS COUNTERSIGNED SUB POSTMASTER Race Course – Vadodara 390007. 27.12.12

Ledger Bound Book A document in which transaction of deposit and withdrawals are mentioned One leaf allotted for each account Transactions noted as and when they take place Balance after transaction noted by SPM In Sanchay Post, entry comes automatically PPT 5.2.13

Passbook It is a depositor’s record which shows record of transactions done by depositor Issued by HO & SO to the depositor For SOs, blank passbooks are supplied by HO For A/C opened at BO passbook is issued by Account office Stock register for passbooks is maintained by SPM PPT 5.2.14

Passbook…… Computerized and manual passbooks are available Computerized passbooks common for all category of a/cs PPT 5.2.14

Opening of A/C at BO BPM accepts SB-3, Pay-in-slip, S/S Slips and cash and issues SB Preliminary Receipt (SB-26) SB-26 Receipt books are available in bound book with 50 receipts Prepared in triplicate by using double sided carbon paper First copy issued to depositor, Second to A/C office and third copy is retained as O/C. At the time of delivery of Pass book, depositor’s copy is taken back under aquittance and pasted with O/C Particulars of A/C opened noted in BO D/A SB-3, SB-26, Pay-in-slip & S/S are sent to AO PPT 5.2.15

Opening of A/C at BO… Index of SB-26 is maintained in Sub Account module SBPRs are kept by SB PA Check deposit noted in BO D/A Paste S/S in Specimen book After scrutiny of SB-3, pay-in-slip etc. account is opened like opened at Sub Office Passbook sent to BO duly invoiced in BO slip Particulars of nomination are noted in passbook subsequently whenever received from HO PPT 5.2.16

Subsequent Deposit Can be made by cash, Cheque, DD, dividend warrant, IPO, Income tax refund order, Pay Order, Interest warrant issued by RBI, withdrawal from account of depositor, discharged of saving certificate, matured amount of RD/TD accounts, pension bills of P&T pensioner Depositor to present Passbook (Not mandatory in case of cheque account) Amount of deposit – Minimum Rs.5/- in cash and Rs.20/- by cheque Pay-in-slip (SB-103) PPT 5.3.1

Subsequent Deposit…. Where deposit can be made : For A/C standing at BO At BO/its SO/HO For A/C standing at SO At SO / Any SO under same HO / its HO For A/C standing at HO At HO itself / Any SO under same HO PPT 5.3.2

Subsequent Deposit…. Role of SB PA : Examination of passbook & pay in slip Collect cash and make initial in pay-in-slip Affix date stamp on pay in slip (foil & counter foil) and passbook (if not computerized) Making entry in Sanchay Post Automatically amount will be posted in ledger If computerized passbook, give entry in passbook also Check entries in pay-in-slip, passbook, ledger PPT 5.3.3

Subsequent Deposit…. Role of Supervisor : Authorize transaction in Sanchay Post Initial for transaction in Passbook Transaction will be posted in long book automatically PA to deliver passbook with counter foil of pay in slip to depositor Foil of pay-in-slip is retained and it served as voucher PPT 5.3.4

Subsequent Deposit at BO… SB PA receives SB-103 from Sub A/C PA Make entry through Sanchay Post Entry will be automatically posted in ledger SBPA verifies DLT / BAT and notes it in pay-in-slip SPM checks document and authorize through Sanchay Post Entry will automatically be posted in long book PPT 5.3.5

Subsequent Deposit By Cheque Cheque should not be more than three months old Should not be post-dated cheque Drawn in favour of depositor or postmaster Amount in words and figures should tally Generally crossed Particulars of cheque should be written in pay-in-slip and presented along with cheque Endorsement and signature of depositor on reverse of cheque not necessary in case of cheque drawn in favour of depositor or postmaster Endorsement in favour of depositor is required if the cheque is drawn in favour of a person other than depositor PPT 5.3.6

Subsequent Deposit By Cheque.. Date of realization will be date of deposit For outstation cheque collection charges : Cheque value upto Rs.1000/- -- Rs.30/- Every additional Rs.1000/- or part -- Rs.3/- No collection charges for POSB cheques No collection charges on local cheques. Local cheques mean Cheques drawn on any bank at the same station as that of the PO Cheques drawn on the same station as that of HO and accepted at any sub office Procedure : SB PA to check : Whether cheque presented fulfills the conditions prescribed PPT 5.3.7

Subsequent Deposit By Cheque.. Whether particulars of cheque are noted in the pay-in-slip Impress date stamp and sign on foil and counterfoil Note A/C No. and impress date stamp on the back side of cheque Detach counterfoil and hand over to depositor PPT 5.3.8

Subsequent Deposit By Cheque.. Prepare cheque list in Sanchay Post Cheque alongwith LOT is sent to HO Realize it through Sanchay Post at HO and post it in the A/C Intimate SO through SB slip Deposit will not be shown in LOT Amount entered in passbook whenever presented If cheque is local and not crossed, SPM can collect the cheque by presenting in the Bank Counter and afford credit without sending to HO PPT 5.3.9

WITHDRAWAL From where withdrawal can be made? For accounts standing at HO or SO Withdrawal can be made from the office where account stands For accounts standing at BO Withdrawal is permitted at BO and also at its AO From accounts standing at BO only one withdrawal is permitted in a day For accounts standing at departmental office No restriction on the number of withdrawals in a day PPT 5.4.1

WITHDRAWAL…. Minimum amount Cash – Rs.5 By cheque-Rs.20 The maximum amount of withdrawal sanctioned by the GDSBPM is Rs.5000/-, the withdrawal exceeding Rs.5000/- sent to account office The balance after withdrawal should not go below Rs.50/- in case of ordinary account and Rs.500/- in case of cheque account Documents presented for withdrawal Passbook (Not necessary for cheque A/C) Withdrawal application signed by the depositor Other conditions…. PPT 5.4.2

WITHDRAWAL…. Other conditions…. If depositor illiterate - LTI to be attested by respectable person known to the post office If messenger appointed – Name of messenger and signature of depositor is compulsory ( SAS& MPKBY Agent should not act as messenger); Postmaster should not act as messenger Minor cannot appoint messenger PPT 5.4.4

WITHDRAWAL…. Other conditions…. Generally messenger not permitted for illiterate or blind depositor Withdrawal on behalf of minor – Guardian to furnish the prescribed certificate PPT 5.4.4

BLUE INK → BY CUSTOMER RED INK → BY OFFICE PPT 5.4.5

WITHDRAWAL…. Role of SBPA Examine passbook & SB-7 form Verify balance & signature & sign below the signature of depositor Make entry in records viz passbook etc Make entry in SB-7 in warrant portion Make entry in concerned record through Sanchay Post PPT 5.4.6

WITHDRAWAL…. Role of SBPA… Send the documents to supervisor Role of supervisor Verify the signature if amount exceeds Rs. 5000/- Sign the documents produced by SBPA Authorize the transaction by Login as Supervisor in Sanchay Post Transfer the records to SBPA PPT 5.4.7

WITHDRAWAL…. Role of SBPA After receipt of pay order by supervisor obtain acquitance in SB-7 Effect the payment & return passbook PPT 5.4.8

WITHDRAWAL…. Points to be observed while sanctioning withdrawal Identification of depositor : By Person Any respectable person whose signature or seal is familiar to Post Office i.e., Attestation by College principal, school headmaster, Gazetted officer  A Scheduled Bank Another depositor of that office (attesting depositor’s signature should tally in the first instance) PPT 5.4.9

WITHDRAWAL…. Identification of depositor : By documents Postal Identity card, Passport, Driving licence, etc., containing the photograph of the depositor Photograph of the depositor & KYC document kept in the PO.   PPT 5.4.10

WITHDRAWAL…. Identification of depositor : By documents Identification by personal marks of depositor recorded in a register (facility available at HO and selection grade SOs) SB Identity card (Available at all offices). Depositor to supply photograph Identification or attestation by the Messenger is not accepted PPT 5.4.11

WITHDRAWAL…. Withdrawal at BO Role of SBPA To verify the balance of passbook and SB-7 with ledger Compare signature in application with SS book/Scanned signature If signature tallies, sign below the signature of depositor in token of having verified. If does not tally – to instruct BPM in the warrant of payment to pay on identification PPT 5.4.12

WITHDRAWAL…. Role of SBPA… Fill in warrant of payment and enter in the Register of warrants passed (SB 45) exceeding Rs.5000/- Get signature of SPM/APM Hand over the passed warrant to sub account PA by getting acquaintance in SB.45 Register After payment of the Passed Warrant , Date of Payment is required to be noted in SB 45. If the passed warrant remains unpaid for 7 days it is treated as lapsed and should be returned; Account office will keep watch over this PPT 5.4.13

CHEQUE ACCOUNT Cheque Account facility not available Account opened by Minor himself Illiterate depositor Cheque withdrawal is permitted in respect of all other accounts Depositor must be – A literate adult: i.e. able to sign in running hand Must maintain balance of at least Rs.500/- Depositor should mention “Cheque Account” at the top of application (SB-3) PPT 5.5.1

CHEQUE ACCOUNT…. Issue of cheque book Blank cheque books always kept in the custody of Postmaster PA to impress rubber stamp showing name of the office on the cover page and on all the leaves of cheque book before issue Note the A/c number on the cover page and on all the cheque leaves For withdrawal by cheque passbook is not necessary. Entry in passbook is made later PPT 5.5.2

CHEQUE ACCOUNT…. Check points in withdrawal by cheque Cheque issued from that office Not mutilated or torn No `stop payment’ instruction received from depositor Correction if any attested by full signature of depositor No withdrawal after the death of the depositor Amount noted in words & figures agree PPT 5.5.3

CHEQUE ACCOUNT…. Check points in withdrawal by cheque…. Currency period three months from the date of issue. Minimum amount Rs 20/- (if balance falls below Rs 500/, withdrawal may be allowed but the depositor to be told that the cheque facility will be withdrawn if the balance is not made good) PPT 5.5.4

CHEQUE ACCOUNT…. Action for payment PA: Verify the signature of depositor with SS and sign in red ink below the signature of depositor Make entry of withdrawal by Login as Operator in Sanchay Post PA Write BAT and DLT and impress date stamp on the reverse of the cheque SPM Also to verify the signature if amount of withdrawal exceeds Rs5000/- PPT 5.5.5

CHEQUE ACCOUNT…. Action for payment.... Cancel the signature in the cheque with wavy line in red ink Authorize by Login as Supervisor in Sanchay Post Write or impress rubber stamp `pay cash’ on the face of cheque and sign in full in red ink – authority for payment  After payment, write or impress rubber stamp ‘paid cash’ PPT 5.5.6

List Of Documents (SB-104) Prepared at Sub Office in duplicate and sent to Head Office If no document is sent a remark “ NO DOCUMENT SENT” noted on the top of the List of Transaction in Red ink with signature of Supervisor Document to be arranged in serial order as noted in the list PPT - 5.7.1

List Of Documents (SB-104) PPT - 5.7.1

LIST OF TRANSACTION (SB-60) Prepared by Counter Postal Assistant after closure of counter Entries arranged according to Serial order of account number Total of transactions, amount of deposit / withdrawal struck at the end Counter Postal Assistant & Supervisor to sign. Total of List Of Transaction and Long Book should agree In Sanchay Post it is generated automatically PPT 5.7.17

Calculation Of Interest Interest Bearing Balance Lowest balance between close of 10th and last day of calendar month Fraction of rupee should be ignored. Interest Calculated up to March every year PPT 5.9.1

Calculation Of Interest…. Total Interest Bearing Balance from April to March taken. Interest = Total Interest Bearing Balance X Rate of interest 12 X 100 Interest arrived at is less than Rs.1 not added to the account If interest in fraction of rupee, fraction amount rounded off to nearest rupee PPT 5.9.2

Calculation Of Interest…. Interest calculation is done at Head Office only (For A/C at Head Office/Sub Office/Branch Office) Interest statement sent to all Departmental Sub Offices for posting in passbook In Sanchya Post Software Interest calculation is done automatically at HO List of passbooks not received for entry of interest from BOs by 20th July each year to be prepared and sent to sub divisional head for collection of such PBs PPT 5.9.3

Receipt For Depositor’s Passbook(SB-28) Issued whenever the passbook is taken by the Post Office for any purpose and not returned immediately - Prepared by Postal Assistant Login as Operator in Sanchay Post and generate receipt in duplicate Noting details of passbook When passbook returned acquittance obtained in depositor’s copy &pasted with office copy In case of SB-28 receipts issued at BOs, Account office has to keep a watch over the continuity of serials through the index register PPT 5.6.1

BLUE INK → BY CUSTOMER , RED INK → BY OFFICE PPT 5.11.2

Closure Of Account Depositor to present : Fill up SB-7(a) form Passbook and Unused cheque (if any ) Role of SBPA Examine passbook & SB-7(a). Verify balance & signature. Login as Operator in Sanchay Post & make entry Make entry in SB-7(a) in warrant portion and send to supervisor PPT 5.11.1

BLUE INK → BY CUSTOMER , RED INK → BY OFFICE PPT 5.11.2

Closure Of Account…. Role of SBPA…. In case of cheque account, SB-7(a) is must. Collect all unused cheques and transfer to supervisor for remarks. Role of Supervisor Check the entry in Sanchay Post Verify the signature Sign the documents produced by counter Postal Assistant PPT 5.11.3

Closure Of Account…. Role of Supervisor… In cheque account, all blank cheque surrendered by depositor should be cancelled & transferred to Savings Bank Control Organization. Role of SBPA After receipt of pay order from supervisor obtain acquitance in SB-7(a). Effect the payment & return passbook with all remarks of closure. PPT 5.11.4

Closure Of Account…. Closure of accounts at LSG & above Sub Office LSG SO closes the accounts after calculating the current year interest as done by HO subject to the following conditions only individual savings account (except pension account) Pass book should be produced and PB balance & Ledger balance should agree Interest up to the previous final year should have been posted in Ledger PPT 5.1.5

Transfer of accounts Action on outward transfer applications When transfer is not allowed? After the death of the depositor Silent account before revival When an account has been ordered to be closed(like 2 savings account in the name of one person in a PO)

What does the depositor submit? An application for transfer- SB 10 b- printed or on a plain paper- [Have look at SB 10 (b)] Pass book Where can the depositor submit SB 10 b? At the transferring office At another office

BLUE INK → BY CUSTOMER , RED INK → BY OFFICE PPT 5.11.2

Checks Points in SB 10 (b) That all columns are filled in completely Details in the pass book and SB 10 b match In case of illiterate depositor, the LTI is attested by a witness with necessary certificate In case of minor account, prescribed certificate as in the case of withdrawal is given In the case of joint account, all the depositors have signed SB 10 b If the transferee office is a BO, get additional specimen signature

Action if submitted in transferring office Check the signature with reference to SS book Affix date stamp on the application Check the balance in the ledger, pass book and the one furnished in the application form Update the pass book, if cheque transaction is to be posted Take the SB-3 out, if it is maintained in your office Make entry in the Register of applications for transfer if it is a head office If it is a sub office, make a remark on the top of the ledger, pass book, SS book and nomination register(if needed), “Transferred to …………SO under …………HO. Application for transfer sent to HO on …………

Action if submitted in transferring office Make a remark in the particulars column of ledger as “Paid by transfer to...SO under…HO Show the balance outstanding in the withdrawal column in the ledger and pass book and strike the balance as NIL Submit Register of applications for transfer(in case of HO), SB 10 b, ledger, nomination register(if needed) and pass book to postmaster Get the documents verified and get the specimen signatures in the SB 10 b countersigned by the postmaster

Action if submitted in transferring office Return the pass book to the depositor Fill up the acknowledgement portion of SB 10 b Detach the acknowledgement portion and hand it over to the depositor Make entry of the transfer application in the list of documents Forward it to HO

What advise needs to be given to the customer? Please keep the acknowledgement safely Please produce the acknowledgement and pass book at the transferee office after ….. Days Please make deposit in the transferee office even if the transfer has not taken effect, in case of RD accounts only.

Action on application submitted at Transferee office Check that the application is complete Check the balance in the pass book and the one furnished in the application form Affix date stamp on the application Prepare SB 28 receipt Submit SB 10 b, pass book and SB 28 book to the postmaster Get the SB 28 signed by the postmaster Give the original SB 28 receipt to the customer Forward the SB 10 b and pass book by Registered post to the Head office of the office where the account stands

What advise needs to be given to the customer? Please keep the SB 28 receipt safely Please produce the SB 28 receipt after ….. Days You can make deposits even without pass book, in case of RD accounts only, in case the transfer is not effected.

Action on inward transfer applications What will you receive in the SO? Advice of transfer SB 10 b and additional specimen signature, if any SB-3 All the above will be received listed in SB slip

Action on advice of transfer received Make an entry in the Register of ATs received and disposed Get the entry in the register attested by postmaster Allot next number with reference to SS book or index register Open the account in the concerned ledger in red ink Show the date of transfer as the date of opening in the transactions particulars portion In the particulars column write “Account opened for Rs …………..” Post the balance in the AT in the deposit column and strike the balance with the same figure

Action on advice of transfer received If IBB has been furnished in the AT show the IBB for every month of the current year in the IBB column and for the current month in the remarks column If previous years’ interest has been shown in the AT(which has not been posted in the pass book) note the same in remarks column Any other item shown in the AT(nomination etc.,) should be noted in the ledger Make an entry in the nomination register and assign next registration number Note this number in the ledger and SB-3

Action on advice of transfer received Paste the SS slips in the SS book with address noted in red ink Make an entry of the new account number in the AT and the SB-3 Date stamp the AT Make an entry in the AT register about the date of opening and the new number assigned Submit AT, SB-3, ledger, SS book, Nomination register and Register of ATs received to the postmaster

What does the postmaster do? Checks all entries in the ledger and see whether it tallies with entries in the AT Signs the ledger, nomination register and AT Initials the Register of ATs received Returns all documents to PA

How will you dispose the AT List the AT and SB-3 in the List of documents to the HO Retain SB-3 in the same office, in case of RD, TD, MIS and Form-A for SCSS Inform the BOs through BO slip in case of accounts to be opened in the BOs along with additional specimen signature slips

Issue of duplicate pass book Issued by departmental SOs & HOs Application in the prescribed form Fee Rs.10 (postage stamp) Depositor to furnish details SPM to satisfy about identity of depositor Note remarks in application about identity Enquire whether the PB is at HO Issue duplicate PB Note remarks in ledger RULE NO : 68 POSB Manual Volume -I

Issue of duplicate pass book Single and double handed SPMs cannot issue duplicate passbooks of RD/MIS/SCSS Postmasters of ‘A’ Class and above post offices can issue the duplicate passbooks of all categories Single and double handed SPMs can issue the duplicate passbooks of SB/TD RULE NO : 68 POSB Manual Volume -I

SILENT ACCOUNT Silent Account means An account where no transaction (deposit or withdrawal) has taken place for three complete financial years An account listed by the HO in the list of silent accounts The list of silent accounts prepared by SBCO and supplied by HO PPT 5.10.1

SILENT ACCOUNT…. SPM to Login as Supervisor and treat the account as silent Keep the list of silent accounts in a guard file as a permanent record At Head Office, silent accounts with balance of less than Rs.50 a sum of Rs.20 is debited to the account every year by the Head Post Office and intimation sent to the depositor When the balance becomes NIL in such accounts it will be deemed to be closed PPT 5.10.2

SILENT ACCOUNT…. Revival of Silent Account Depositor to make an application on a plain paper with PB at an office where the account stands followed by deposit or withdrawal SB-28 Receipt issued to the depositor if the revival is at BO and PB and application sent to AO for revival Signature of the depositor in the application to be verified with SS and the balance verified with ledger CDD/KYC documents are required to be taken PPT 5.10.3

Forms used for Saving Bank Different forms used in SB SB-3-appliction form for new A/C SB-1 ledger card SB-5 passbook SB-6 S/S book SB-7 Withdrawal Form SB-7(a)- Closure Form SB—10(b) Application of transfer of A/C SB-26- BO Receipt for opening of new A/C PPT 5.10.5

Forms used for Saving Bank ` SB-27 –SB slip SB-28- Receipt for Depositor’s Passbook SB-45- Register of withdrawal at BO exceeding Rs.5000/- SB-44- Register of Undelivered Passbook SB-58- Long Book SB-60- List of Transaction SB-103- Pay in slip SB-104-List of Documents PPT 5.10.5