2 0 0 9 Low Income Housing in India Financing Low Income Housing: AMSTERDAM BEIJING CAMBRIDGE CHICAGO DELHI DUBAI FRANKFURT HONG KONG JOHANNESBURG LONDON LOS ANGELES MADRID MANILA MOSCOW MUMBAI MUNICH NEW YORK PALO ALTO PARIS SAN FRANCISCO SÃO PAULO SEOUL SHANGHAI SINGAPORE STOCKHOLM TOKYO TORONTO ZURICH Low Income Housing in India Financing Low Income Housing: Magnitude and Economics Based on a Project for NHB with support from World Bank, IFC and MSDF October 29, 2009 Copyright © 2009 by Monitor Company Group, L.P. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means — electronic, mechanical, photocopying, recording, or otherwise — without the permission of Monitor Company Group, L.P. This document provides an outline of a presentation and is incomplete without the accompanying oral commentary and discussion.

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Financing Low Income Housing: Market Potential Context: The Business Opportunity and Social Need Economic Potential

Context Low Income Housing: The Landscape Urban India has a vibrant housing market and housing finance has grown at a CAGR of over 35% for the past 13 years1. However, the supply of housing stock is concentrated on the upper income groups — the low income segments are largely un-served Typical Low-end housing available in urban markets Urban India — Expenditure Pyramid2 16% (10MM) 37% (~23MM) 33% (~21MM) 14% (~9MM) MHE: <Rs 2,500 pm MHE: Rs 2,500– Rs 4,575 pm MHE: Rs 4,575– Rs 9,625 pm MHE: >Rs 9,625 pm Income Rs. 11,000 US $ 220 Rs. 2,500 Rs. 5,000 US $ 100 Area of city: Within an hour from the city centre Close to primary, secondary schools, healthcare centre and market place Well connected to city by bus/train linkages Typical complex would comprise 3 to 5 buildings with 4 to 8 flats/ floor and 4 floors Regular water and electricity No lifts and single set of staircases Complex would be fenced by a compound wall with shared open spaces including garden and access to play area for kids Each flat has a super built up area of 450-550 sq.ft. 1 BHK with an attached toilet and bathroom Well painted walls and good interiors Rs 400-500 per month as maintenance charges Cost : Rs 450,000 to 600,000 Less than top 16% of Urban Indian households can afford to own houses Property rates across various cities suggest that it should be commercially viable to build affordable housing in the suburbs for low income customers in urban India 1 Excluding the recent economic downturn; 2 2005 data- based on the report done for NHB in 2006 Source: NHB Trends in Housing; CRIS Infac Report; Monitor Research

Low Income Housing not Low Quality Housing Pilot Project- Layout of Building

Context Low Income Housing: Social Need and Willingness to Pay Detailed customer research and our interaction with over 2,000 customers on the ground showed high need for a “house of their own” among people living in appalling living conditions Profile - Nathubhai Appalling conditions of Slum-Dwellers Profile - Ganesh Has steady job as a factory worker in a textile enterprise in Ahmedabad Monthly HH income ~ Rs 8000, savings up to Rs 900 - 1000 p.m. Lives in 1RmK in low income neighborhood, Rent Rs 1800 Self-employed Mechanic in Mumbai Monthly HH income – ~Rs 11,000, savings up to Rs 1000 p.m. Lives in 150 sq. ft. room in slums, Rent Rs 2400 Married with wife and 2 children Assets – Bank Account (ICICI), Life Insurance (Rs 1.5L), Refrigerator and Personal Computer Education Both children attend English-medium school Rent Has seen significant & frequent increases in rent, has moved house 5 times in 12 years Live in poorly constructed small cramped houses Poor sanitary conditions – shared toilets, bad drainage, water logging during monsoons Lack of facilities – properly planned access points, walkways, gardens, dedicated schools etc. Family size 5 with mother, wife and 2 children Assets – Bank Account (ICICI), Life Insurance (Rs 3L), TV set Education Both children attend private Gujarati medium schools Rent Increased by 50% in past 3 years and moved every 2 to 3 years Both share a dream… “A house of their own”……. Can afford a 250 to 350 sq ft house, willing to make 20% down payment & pay 35% of monthly income as EMIs to realize their dream Source: Primary Research (n=2000), Monitor Analysis

Context Low Income Housing: The Economic Potential The low-income housing segment (MHI of Rs 5,000 – 20,000) is estimated at 22 Million households with an estimated opportunity size of Rs. 1,100,000 Cr and is largely underserved Urban Income Pyramid Offering & Supply of Housing Supply of Housing Finance MHI1 (Rs) Price of unit2 > Rs 25 Lacs Potential demand from ~2 M HHs with estimated Market Size of ~Rs 500,000 Cr Various mortgage finance options available for segment Various mortgage finance options available for segment Potential size of mortgage market ~ Rs 400,000 Cr 1% (0.7MM) >80000 5% (3.4MM) 40000–80000 Price of unit: Rs 10–25 Lacs Potential demand from ~5 M HHs with estimated Market Size of ~Rs 900,000 Cr Mortgage finance available broadly 4% (2.7MM) Mortgage finance available broadly Potential size of mortgage market ~ Rs 675,000 Cr 30000–40000 5% (3.4MM) 20000–30000 22% (15.0MM) 10000–20000 Price of House: Rs 3–10 Lakhs Potential demand from ~ 22 Mn3 HHs with estimated Market Size ~Rs 1,100,000 Cr Severely constrained supply of housing finance for informal sector Finance available for MHI > Rs 12K in the formal sector, limited availability below MHI of Rs 12K for formal sector and 20K for informal sector Potential size of mortgage market ~ Rs 8,80,000 Cr 31% (21.1MM) 5000–10000 33% (22.4MM) <5000 Note: 1 Monthly Household Income; 2 Affordability defined as households which have EMI / MHI Ratio of 40% of a Home loan which has a 20% down payment on an Home value, EMI level of Rs 1,200 per Lac (at 12% interest for a 15 year loan); 3 Conservative estimates that 60% of total households in MHI of Rs 5-20K (36Mn) are renting and looking to buy a house of their own. Source: NHB Trends in Housing; CRIS Infac Report; Monitor Research

Market demonstration of Demand There is increasing construction of low income private sector housing projects across India Large real estate players like the Tatas and entrepreneurs like Jerry Rao are starting to recognize the business potential of low income housing and constructing large projects, thereby giving the field increased credibility Ahmedabad: Vatva Taral Bakeri Phase 1: 800 units Price: Rs 3.3 Lakh– 5.6 Lakh Mumbai :Ambivili Neptune Group 100 acres Phase 1: 1800 units; Sector 1: 600 flats sold out in 3 days 1-BHK and 2-BHK Rs 4.73 Lakh and Rs 8.40 Lakh Maharashtra: Karjat TMC – Matheran Realty 15,000 units by June 2011; 3,000 units in Phase 1 – June ’09 6,000 flats @ Rs 3 Lakh Maharashtra: Boisar Tata Housing 67 acres: Phase 1: 1200 units for LIH 1-RMK and 1BHK Rs 3.9 Lakh and Rs 6.7 Lakh Bangalore: Atibele Janadhar 11 acres: 1500 units 1BHK and 2 BHK; Rs 4 Lakh and 6 Lakh Bangalore: Value Budget Housing Development Corporation Rs 3-9 Lakh townships on minimum 10 acre plots; 1 Million intended flats Ahmedabad: Vatva Foliage Developers Phase 1: 400 units Price: Rs 2.81 lakh upwards Source: Monitor Research

Encouraging Developers Building the Ecosystem Monitor’s activities for the past two years Facilitating Low Income Housing: “Doing what it takes” Encouraging Developers Dissemination Conveying the opportunity Arranging customer financing Obtaining customers Sharing “best practices” (architectural designs, site layouts, etc.) Press including Real Estate trade journals (over 20) Conferences and group sessions (over 30) One on one meetings with broad range of stakeholders (over 400) Building the Ecosystem Existing and new players for mortgage finance (including incubating a housing finance company) PE and VC funds (incubated a USD 100 Million housing ecosystem fund) Research on optimal architectural designs, low cost construction technology, sustainability etc.

Financing Low Income Housing: Market Potential Context: The Business Opportunity and Social Need Economic Potential

Context A Stand -Alone Low Income Housing Business: Outline The business will primarily focus on the urban customer in the Income Group Rs 5-15K who does not have to access to a home loan facility Customer Profile and Focus Urban The need for low income housing and home loan financing is especially acute in urban areas, which are seeing rapid population expansion through migration from rural areas Reach: The HFC will have an urban focus and will establish presence in Metros and surrounding Tier I/II/III cities Branch: Hub and Spoke model with 55 branches by Year 10 Target Monthly Household Income range: Rs. 5,000 – 15,000 Both salaried customers who are unable to access home loans and informal sector customers, i.e. self-employed and salaried unorganized individuals Primary Product: Loan for home purchase Loan Amount: 2 – 8 Lakhs: Families earning between Rs. 5,000 and 20,000 can afford homes costing up to 40 times their monthly income, i.e. Rs. 3 – 10 Lakhs Loan to Value: 50 – 80%: A minimum of 20% equity from the customer will help mitigate the financier’s risk, while ensuring that the loan is not sub-prime Installment-Income Ratio (IIR): 30 - 40%: This income group typically pays between 20 - 25% of their monthly incomes as rent, so a 30 - 40% EMI is feasible Loan Tenure: 6 – 15 years: Will vary based on the customer’s income Pricing Structure Adjustable Rate Mortgages with typical interest rates between 11 - 15% based on down-payment amount, IIRs, loan Tenure, and perceived risk profile of customer; and allowing approximately a 3-4% spread Processing fee of 1% of loan value to re-cover loan origination and credit check costs Product Offerings and Pricing Structure

Economic Potential Revenue Potential for a Low Income HFC It is estimated that at the HFC will achieve significant growth over 10 years – disbursing close to 2,60,000 loans worth ~ Rs. 10,000 Crores Portfolio Growth Projections over 10 years Assumptions1 Cumulative Growth in Loans Since the HFC market is extremely underpenetrated – it is feasible to assume Year on Year growth rates between 50 – 200% for a start-up, decreasing yearly (MHFC assume 100% growth in the first 5 years; established companies like Dewan & LIC grow at about 25% yoy typically) Average Ticket Size is Rs. 4 Lakhs Interest Rate: 14%; Gross Spread of 4% Loan To Value: No more than 80% Sanction and Disbursal: 12 month time lag between initial disbursement and commencement of principal repayment Scheduled loan Tenure is 15 years The average loan gets repaid in 8 years and there is no prepayment penalty Cumulative Number of Loans Disbursed 258,398 172,266 114,844 65,625 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10 Cumulative Value of Loans Disbursed (Rs. Cores) Cumulative Amount of Loans Disbursed (in Rs Crores) Observations 6,891 The HFC will operate at a loss for the first few years, but will turn profitable by year 3 It is possible to model more aggressive or conservative growth scenarios based on the capital reserves available, high level strategic objectives (desired share of the market) of the promoters, supply of low income housing stock etc. Cumulative Portfolio Size is dependent on Average Ticket Size of loan, with bigger loans resulting in a larger book size 4,594 2,625 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10 Note: 1 Assumptions are based on interviews with Dewan Housing Finance Company, MAS Rural Housing and Finance, MHFC, and Fullerton Capital

Economic Potential Customer Level Economics- Revenue and Costs at Branch Level The average cost to acquire a customer is Rs. 8,000 and the cost to service their loan over their repayment period is Rs. 20,000, while the net income earned per customer is Rs. 88,000 Per Customer Cost Analysis Assumptions Average Loan Size: Rs. 4 Lakhs Interest Rate Charged: 14% Loan Processing Fee: 1% NPA: 1.0%1 A 0.5% of loan value bonus is provided to the branch sales force as an incentive fee for each loan generated These assumptions are typical for most HFCs (our data comes from Dewan, GRUH, HDFC and MHFC) Cost to Serve Per Customer (Rs.) Legal & Technical clearanceLegal & Technical clearanceLegal & Technical clearance Sales IncentiveSales Incentive Office OverheadsOffice Overheads Documentation, Storage & RetrievalDocumentation, Storage & RetrievalDocumentation, Storage & Retrieval Average NPAAverage NPA Operating OverheadsOperating Overheads Total Cost to ServeTotal Cost to Serve Per Customer Revenue Analysis Income Earned Per Customer (Rs.) Observations It costs approximately Rs. 32,000 to serve each customer, i.e. cost to serve is about 8% of loan size, The HFC would earn approximately Rs. 88,000 in net income from each customer Net Profit Per Customer Over 8 years (not including other costs) is approximately Rs. 56,000 Net Interest Income Processing Fee Total Note: 1 DHFC and Gruh NPAs are less than 1%

Economic Potential Profitability over a 10 year time frame Economic Potential Profitability over a 10 year time frame The HFC will turn profitable after 3 years of operations, and it is anticipated that margins will grow sequentially in progressive years Profitability over a 10 year time period Assumptions1 Net Profit/(Loss) (Rs. crores) Average Loan Tenure: 8 years Cost of debt: 10% Debt Equity ratio: Year 5- 4: 1 Year 10- 6: 1 Capex in Years 1 to 3- Rs 3 cr (towards software and hardware) Net Profit/Loss = Post Tax (Income – Expenses) ROE = Net Profit/Loss / Average Equity ROA = Net Profit/Loss / Average Assets 180.3 101.9 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10 Percentage Return Return On Assets Return On Equity Observations ROE of 23% in year 10 is very robust by the Indian financial industry standards ROA of 3% in year 10 is comparable to HFC industry standards 2.2 -3.0 -4.0 -13.9 Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8 Y9 Y10 Note: 1 Based on conversations with HFC Industry Experts and existing HFCs

Low Income Housing as a Driver for Economic Growth: Wide Range of Benefits Low income housing can provide huge benefits to families, communities and aid overall economic development of state Provide alternative to Urban Slums ~40M people live in urban slums without basic facilities such as sanitation, water, schools, etc Renters disempowered. All power is w/ slum lords Slum lords “own” houses and benefit from Slum Rehabilitation Schemes Slums create high pressure on infrastructure within a city Affordable Housing Benefits for families of Urban Poor Housing is essential for the well-being of a family Enhanced security and health through organized housing with access to sanitation Access to better services (schools, healthcare etc.) which are typically available to higher-income groups Aiding Overall Economic Development Construction of low income housing provides disproportionate job creation Creates significant economic value for state (taxes, ancillary economic activity, source of labor potentially leading to industry, etc Creation of Low-Risk Asset for Families Long term wealth creation due to value of asset, “saving on rent” & collateral for loan A “security net” in crisis Low income houses typically built on land with low cost per sq. ft. Low likelihood of price depreciation, Hence downside risk is low Benefits to Communities Neighborhoods with good quality housing have lower crime rates, stronger local economies and a better overall quality of life

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Backup

Access to Housing Finance: A Market Overview Although supply is beginning to flow majority of Banks and Housing Finance Companies are reluctant to serve customers in the informal sector because of the uncertainty of their risk profiles Ticket Size Select HFCs (e.g., DEWAN HOUSING) Alternate means of income assessment for higher income customers such as supplier and customer checks, or MFI and chit fund savings history; guarantor typically required Large private Banks, HFCs (e.g., HDFC, ICICI) Some low-income developer tie ups, but strictly formal sector; no ability/interest in informal customer risk assessment Willing to give loans only on documented income amount 10 Lakhs Low-end focused HFCs (e.g., GRUH, MAS) Limited geographic coverage & capacity Trying to move to higher ticket sizes to increase profitability Largely Un-served Some PSU schemes, but difficult to access loans due to bureaucracy; staff incentives geared towards disbursement targets 5 Lakhs 2 Lakhs Informal ‘Semi-formal’ Formal Paid / earns in cash No formal income documents No formal residence/identity documents Salaried or Self Employed Significant proportion of undisclosed income Some residence/identity documents Salaried with pay slip Income Tax documents Residence Documents Identity documents Bank account Difficulty of Assessing Risk Source: Monitor Research

Context Housing Finance Market: Map of Existing Players There are 45 registered HFCs in India, and these are split almost evenly between organizations that can accept deposits from the public and those that cannot HBN Housing Finance Indiabulls Housing Finance GE Money Housing Finance Maharishi Housing Development Finance Corporation Swarna Pragati Housing Micro Finance Private Ltd. Vishwakriya Housing Finance HUDCO IDBI Home Finance PNB Housing Finance Deutsche Postbank Housing Finance MAS Rural Housing and Mortgage Finance SRG Housing Finance Akme Buildhome Private Ltd. Satyaprakash Housing Finance India GRUH Finance Rose Valley Housing Development Finance Corporation Sahara Housingfina Corporation Cent Bank Home Finance Utkal Housing Finance GIC Housing Finance HDFC ICICI Home Finance Dewan Housing Finance Corporation LIC Housing Finance AIG Home Finance India Orange City Housing Finance Inara Housing Finance Janhavi Home Development and Finance Vastu Housing Finance Corporation Can Fin Homes DHFL Vyasa Housing Finance Manipal Housing Finance Syndicate Haware’s Housing Development Finance Corporation India Home Loans Limited Mahindra Rural Housing Finance Micro Housing Finance Corporation Swagat Housing Finance Company Reliance Home Finance India Infoline Housing Finance Tata Capital Housing Finance Sundaram BNP Paribas Home Finance REPCO Home Finance Ind Bank Housing National Trust Housing Finance Kerala Housing Finance HFCs that canaccept Deposits HFCs that cannot accept Deposits Source: NHB

Context Barriers to entry for Housing Finance Companies Housing Finance Companies are reluctant to serve customers in the informal sector because of the uncertainty of their risk profiles Ticket Size Select HFCs (e.g., GRUH, Fullerton) Alternate means of income assessment for higher income customers such as supplier and customer checks, or MFI and chit fund savings history; guarantor typically required Large private Banks, HFCs (e.g., HDFC, ICICI) Some low-income developer tie ups, but strictly formal sector; no ability/interest in informal customer risk assessment Willing to give loans only on documented income amount 10 Lakhs Low-end focused HFCs (e.g., DHFC, MAS) Limited geographic coverage & capacity Trying to move to higher ticket sizes to increase profitability Largely Unserved Some PSU schemes, but difficult to access loans due to bureaucracy; staff incentives geared towards disbursement targets 5 Lakhs Informal ‘Semi-formal’ Formal Paid / earns in cash No formal income documents No formal residence/identity documents Salaried or Self Employed Significant proportion of undisclosed income Some residence/identity documents Salaried with pay slip Income Tax documents Residence Documents Identity documents Bank account Difficulty of Assessing Risk Source: Monitor Research

Sub-prime Experience in USA Low-Income Housing in India Low Income Segments as Target Market Largely-Untested Risk Profile, different from Sub-prime in the USA Sub-prime Experience in USA Low-Income Housing in India Very high LTV; creative structures developed to reduce EMIs Loans extended without due consideration to ability to pay (basis employment history) – financing provided to those with questionable employment record Cost of asset disproportionately high compared to replacement cost; this is attributed to the real estate asset bubble in the US – hence high risk of payment default 75-80% LTV – significant individual contribution required; EMIs tend to be 35% of Monthly Income Target customers have regular employment, albeit with low income – with an unproven credit record which needs to be tested In the low income segment, relatively low cost of land (esp. in peri-urban areas) leads to high correlation between cost of asset and replacement cost; and hence lower risk of asset bubbles Outcome: Sub-prime Defaults and Foreclosures Outcome: Untested, relatively low-risk segment with significant business potential

Key Challenges and Critical Success Factors Understanding Key Challenges Understanding real versus perceived credit risk and managing costs to serve are the key challenges for HFCs serving the informal sector Understanding the risk profile of the informal sector Unconventional methods are required to measure the credit risk associated with low income informal groups, in the absence of formal documentation Alternate methods of income verification income such as understanding the customer’s savings history (chit funds, MFIs), business (access to credit from suppliers, line of credit to customers, daily cash flows etc.) are required Cash micropayments Collecting a large number of small payments that originate from the customer as cash is difficult and expensive Most HFCs use a post-dated cheque or ECS system, but this requires that the customer have a pre-existing bank account If a cost-effective system to address cash micropayments is implemented, it is anticipated that default rates will drop significantly – default rates among Dewan Housing Finance Limited’s cash paying customers are extremely low (0.13%, as against an average industry NPA of 1.5%) Managing Construction Risk (Developer Tie-Ups) As low cost housing finance is mostly driven by access to supply of appropriate homes, performing adequate due diligence on developer partners is paramount Managing delays in construction by structuring loans to be delivered post construction in staged phases of the project – this will incentivize the developer and avoid lengthened interest payments from the customers because of project delays Lack of adequate access to wholesale construction finance from commercial sources Source: Monitor Analysis

Key Challenges and Critical Success Factors Enabling Regulatory Environment and Government Policy There are a variety of potential government and interventions that could help catalyze the low income housing finance sector Govt and NHB interventions Access to sources of long term, low cost funding (ideally below market rates) to enable HFCs to keep consumer interest rates low Expediting NHB timelines for granting HFCs approvals and improved transparency into the process would enable rapid and efficient market entry for new players. Creating a guarantee fund that could take the first X% of losses against lending to low income groups would encourage new players to enter the market This would allow these players to build a better understanding of risk in the segment and in turn appropriately price risk into their mortgage products. Process and Technology Innovations Allow daily cash collections of EMIs through network of collection agents/MFIs or at the branch Introduce a seasonal loan products that enables customers to tune their repayment cycle to their seasonal income cycles Linkages between customers’ savings accounts and repayment schedules to enable direct deposits of EMIs etc Mobile banking facilities to enable prompt repayments from customers lacking bank accounts Leveraging the MFI network Use MFIs extensive knowledge of the target customer base to select customers with strong repayment history and lower perceived risk Employ MFIs extensive staff of Field Officers for loan collection and disbursals of loans Encourage the government to make it easier for MFIs to set up HFC divisions Source: Monitor Analysis

Establishing a Housing Finance Company in India Monitor Inclusive Markets’ Role Monitor is well positioned to help incubate new Housing Finance Companies focusing on the low income sector, through its knowledge of the low income space in India as well as its deep networks Disseminate Concept & Help New Players Adopt the Business Model Introduce the concept of housing finance and disseminate information on the commercially viable business opportunity to provide housing finance to low income customers to broad groups of stakeholders Actively assist new players interested in entering the HFC space with their market entry strategies and business plans Facilitate Access to Capital Assist in preparation of Information Memorandums for HFCs looking to raise funds Connect HFCs to Private Equity investors looking to invest in the low income housing finance ecosystem Actively assist in the fundraising process through broader introductions and brokerage with sources of capital such as multilateral institutions, foundations, impact investing networks etc. Link HFC to key players in the Low Income Housing Ecosystem through Monitor’s networks Assist entrepreneurs through our knowledge of the process of setting up an HFC and introductions to experts and prior successful applicants Connect the HFC to lawyers and technical experts with deep expertise in housing finance Introduce the HFC to Monitor’s vast networks of developer partners, and facilitate tie-ups between the HFC and specific low income housing projects