WIRELESS TELEPHONE SYSTEMS IN NURSING Presented by Jennifer A. Weaver, RN

Objectives Define wireless communication Describe the use of wireless telephones in nursing Describe the hardware used for wireless telephones Evaluate the usability of the technology

Objectives Describe the software used for wireless telephones Identify the type of information system used Identify the electronic configuration used Identify the standards used to maintain system

Objectives Describe the advantages Describe the disadvantages Understand the ethical/legal issues Identify the competencies required Describe the role of the Informatics Nurse

Definition Wireless - without wire Communication - exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior (The American Heritage Dictionary, 2004) Some examples: Cellular phones PDA’s PDA’s GPS GPS Satellite television Satellite television Garage door openers Garage door openers

Definition Wireless telephone (aka cell phone)- portable telephone designed to facilitate immediate communication & access of one person to another.

USES IN NURSING Integration with current messaging systems Communication with other healthcare providers Patient communication & satisfaction

Hardware Master Control Unit (MCU) Base Stations Wireless Telephones Nurse Call Bell System (Naderhoff, 2007) (Naderhoff, 2007)

Master Control Unit Digital Station Port Base Station Wireless Phone Base Station Wireless Phone Digital Station Port Base Station Wireless Phone Base Station Wireless Phone

Software Utilizes facility’s current software

Effective Human-Technology Interactions User-focused during design Design process should be iterative Evaluation needed (McGonigle & Mastrian, 2009)

Communication System Special purpose information system Used for communication purposes Used by healthcare workers & patients Uses a Local Area Network (LAN)

Data Standards American National Standards Institute (ANSI) American Nursing Informatics Association (ANIA) Institute of Electrical and Electronics Engineers (IEEE) Organization for the Advancement of Structured Information Standards (OASIS) (Health Level 7, 2004) (Health Level 7, 2004)

Advantages Ease of connectivity Portability Convenience Mobility Increased time of nurse at bedside Patient satisfaction Employee satisfaction

Disadvantages Low battery power Poor durability Employee compliance

Ethical/Legal Issues CONFIDENTIALITY

Informatics Competencies User knowledge Super-user knowledge Troubleshooting

Informatics Nurse Responsibilities Instruct on usage Instruct on troubleshooting techniques Be on hand to troubleshoot Keep up to date on advancements

Summary

Questions

References Communication. (2004). The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved February 18, 2009 from Health Level Seven. (2004). Links to standards developers. Retrieved March 29, 2009 from Local area network. (n.d.). Dictionary.com Unabridged (v 1.1). Retrieved March 29, 2009 from area network area network

References McGonigle, D., & Mastrian, K. (2009). Nursing informatics: The foundation of knowledge. Sunbury, Massachusetts: Jones and Bartlett Publishers. Wireless.aspx Naderhoff, D (2007, July). Do you hear what I hear?. Health Management Technology, Retrieved March 1, 2009 from Wireless.aspx events/devices-and-technology/Wireless-Phones-Ease- Nurse-Communication-Reduce-Patient- Disruption_24758.aspx Orlovsky, C (2006). Wireless Phones Ease Nurse Communication, Reduce Patient Disruption. Retrieved February 8, 2009 from events/devices-and-technology/Wireless-Phones-Ease- Nurse-Communication-Reduce-Patient- Disruption_24758.aspx

References Polycom, (2007). Polycom in Healthcare. Retrieved February 8, 2009 from tomer_success_stories/education/usc_hospital.pdf Polycom, (2005). SpectraLink:wireless telephone systems for healthcare. Retrieved February 8, 2009 from ustry_solutions/healthcare/mm_healthcare.pdf ustry_solutions/healthcare/mm_healthcare.pdf ustry_solutions/healthcare/mm_healthcare.pdf Rauland, (2008). Responder 5 Wireless communication keeps everyone in touch. Retrieved February 28, 2009, from

References Telephonyworld.com, (2005, March 16). SPECTRALINK WI-FI HANDSETS HELP HOSPITAL OPERATE. Retrieved February 8, 2009 from bin/news/viewnews.cgi?category=all&id= U.S. Department of Health & Human Services, (1996). Health information privacy. Retrieved April 17, 2009 from X-Future Consulting Group AB, (2005). Discover the benefits of integrating hospital systems. Retrieved February 8, 2009 from hospital-sampson-gb.pdf