Presented by: Sukaina A Al-Hamza Saudi Aramco Summer B Programme 2013 Special Training Centre The Power of Feedback.

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Presentation transcript:

Presented by: Sukaina A Al-Hamza Saudi Aramco Summer B Programme 2013 Special Training Centre The Power of Feedback

Outline Background Information Typical Conception Surprise! Providing Feedback Receiving Feedback New Perspective

Background Information SenderMessageMediumReceiver Feedback

Background Information Award Written Constructive Positive Negative Corrective Comparative Delayed Immediate Praise Oral Punishment

Typical Conceptions Positive AppreciativeReassuring Inspiring Negative DemeaningCorrective Assisting

Surprise! Commitmen t NegativePositive Hints Answers “Reverse Effect” Individual Efforts

Providing Feedback TimeAmountModeAudienceFocusComparisonFunctionValence

Ineffective Effective Denial Rationalization No improvement Active listening Evaluation Discussion Improvement Receiving Feedback

New Perspectives Negative Feedback  Objective  Better than none  Opportunity to learn  Redefinition  Building on strengths

THANK YOU