AODA Integrated Accessibility Standards Overview of the Regulation p Welcome Facilitated by: Melissa Magder – Director of Diversity, HR and Cross Cultural Training Tel: 647-727-5652 Email: mmagder@prolearningonline.com www.prolearningonline.com proLearning innovations 2012. All rights reserved

Who Are We: Full Service HR Organization with a focus on: HR proLearning innovations Copyright 2012 All Rights Reserved Who Are We: Full Service HR Organization with a focus on: HR Diversity and Inclusion AODA Assisted hundreds of organizations across the province with Customer Service Standard compliance and employee training Offer Classroom, eLearning and Blended Learning Solutions Strategic Learning Alliance with the Human Resources Professionals Association proLearning innovations 2012. All rights reserved

Background AODA released in 2005 proLearning innovations Copyright 2012 All Rights Reserved Background AODA released in 2005 Objective: To remove all barriers to persons with disabilities in Ontario Comprised of 5 standards: 1) Customer Service Standard *compliance required Jan 1, 2012 2) Information and Communications 3) Employment 4) Transportation 5) Built Environment Standard proLearning innovations 2012. All rights reserved

Customer Service Standard proLearning innovations Copyright 2012 All Rights Reserved Customer Service Standard Understanding that persons with disabilities may have different needs. Making changes to how we serve persons with disabilities Private sector compliance required Jan. 1, 2012 Public sector compliance required Jan. 1, 2010 Applies to organizations with 1+ employees in Ontario and that provide goods or services directly to the public or to other organizations in Ontario Small organization: 1-19; Large organization: 20+ Requirements: create plan, train staff, document, reporting Reporting date – Dec 31, 2012 proLearning innovations 2012. All rights reserved

Customer Service Standard Plan ..\..\..\..\ proLearning innovations Copyright 2012 All Rights Reserved Customer Service Standard Plan ..\..\..\..\ Statement of committment Assistive devices Communication Service animals Support persons Notice of temporary disruption Training Feedback process proLearning innovations 2012. All rights reserved

Integrated Accessibility Standards proLearning innovations Copyright 2012 All Rights Reserved Integrated Accessibility Standards Became law July 1, 2011 Combines 3 Standards Information and Communications Employment Transportation Phased compliance across public and private sectors Small organization: 1-49 Large organization: 50+ proLearning innovations 2012. All rights reserved

Compliance Provisions proLearning innovations Copyright 2012 All Rights Reserved Compliance Provisions Governed by Accessibility Directorate of Ontario All organizations are subject to government audits and inspections Fines for non-compliance are in the thousands of dollars Fines for offences are up to $100,000 per day License Appeal Tribunal (for organizations) Human Rights Tribunal of Ontario (for individuals) proLearning innovations 2012. All rights reserved

General Requirements Statement of Commitment proLearning innovations Copyright 2012 All Rights Reserved General Requirements Statement of Commitment Jan 1, 2014 large organizations Accessibility policies (for all) Jan 1, 2015 small organizations (not written) Multi-year accessibility plan Training (for all) Jan 1, 2015 large organizations Jan 1, 2016 small organizations Reporting large organizations, schedule every 2-3 years proLearning innovations 2012. All rights reserved

Multi-Year Accessibility Plans proLearning innovations Copyright 2012 All Rights Reserved Multi-Year Accessibility Plans Outlines organizational strategies to prevent and remove barriers to accessibility (present and future) A schedule of short and long-term objectives and the specific month/year in which your organization will meet these goals Specific to your organization (not one size fits-all) Must be posted on your website Reviewed and updated every 5 years * Large organizations proLearning innovations 2012. All rights reserved

Components of an Accessibility Plan proLearning innovations Copyright 2012 All Rights Reserved Components of an Accessibility Plan Statement of objectives The process by which your organization will identify, remove and prevent barriers A review of efforts made to date to remove and prevent barriers Describe the measures (policies, procedures and practices) your organization will take to identify, remove and prevent barriers Describe how your organization will make the accessibility plan available to the public proLearning innovations 2012. All rights reserved

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Strategies to Prevent Barriers proLearning innovations Copyright 2012 All Rights Reserved Strategies to Prevent Barriers Ways to identify current and potential barriers include: Audits Affinity Groups Focus Groups proLearning innovations 2012. All rights reserved

Training Requirements: proLearning innovations Copyright 2012 All Rights Reserved Training Requirements: ALL staff require ‘general’ training on IAS requirements and Ontario Human Rights Code ALL staff include: Full and Part-time employees, volunteers, including those who do not have contact with customers/public Anyone involved in policy development; includes Board Members Any persons who provide services on behalf of the organization (representatives, agents, etc.) proLearning innovations 2012. All rights reserved

Training Requirements: Appropriate to job duties proLearning innovations Copyright 2012 All Rights Reserved Training Requirements: Appropriate to job duties - look at function of the job Example: front line vs. facilities/maintenance - scope of responsibility and accountability Employee – Supervisor – Manager – Director – Board Member Must be tracked and documented (large organizations) proLearning innovations 2012. All rights reserved

Other General Requirements proLearning innovations Copyright 2012 All Rights Reserved Other General Requirements Procuring or Acquiring Goods, Services or Facilities All private sector organizations are advised to consider accessibility Self-service Kiosks - Organizations must make accessible Jan 1, 2014 – large organizations Jan 1, 2015 – small organizations *Must consider accessibility features to meet customer needs prior to compliance deadline proLearning innovations 2012. All rights reserved

Information and Communications Standard proLearning innovations Copyright 2012 All Rights Reserved Information and Communications Standard Scope: Focus on accessible information & communication relating to the provision of goods and services Make more accessible the ways that information & communication is sent and received proLearning innovations 2012. All rights reserved

Accessible Formats and Communication Supports proLearning innovations Copyright 2012 All Rights Reserved Accessible Formats and Communication Supports Electronic formats i.e. HTML, MS Word Braille Audio formats Large print Text transcripts Reading information aloud Captioning Assistive listening systems Sign language Jan 1, 2016 – large organizations Jan 1, 2017 – small organizations

Information and Communications Standard proLearning innovations Copyright 2012 All Rights Reserved Information and Communications Standard Websites: http://www.w3.org/TR/WCAG20/ NEW Internet and Intranet Websites and Web Content Jan 1, 2014 – large organizations ALL Internet Websites and Web Content Jan 1, 2021 – large organizations Examples : Optimized for screen readers Text in place of images Descriptions of images High contrast and colour schemes Ability to enlarge text Line and letter spacing for maximum readability   proLearning innovations 2012. All rights reserved

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Employment Standards Scope: proLearning innovations Copyright 2012 All Rights Reserved Employment Standards Scope: Prescribe how organizations are to provide accessibility for employees and job applicants Does not apply to unpaid employment proLearning innovations 2012. All rights reserved

Employment Standard Workplace Emergency Response Information proLearning innovations Copyright 2012 All Rights Reserved Employment Standard Workplace Emergency Response Information *Jan 1, 2012 – immediate for all organizations Individualized plan Inform appropriate parties Must be tracked and documented (large organizations only) proLearning innovations 2012. All rights reserved

Employment Standards Recruitment, assessment, selection and hiring proLearning innovations Copyright 2012 All Rights Reserved Employment Standards Recruitment, assessment, selection and hiring Accommodation supports for employees and job applicants - accessible formats and communications - individual accommodation plan Return-to-work process (large organizations only) Performance Management, Career Development & Redeployment Jan 1, 2016 – large organizations Jan 1, 2017 – small organizations proLearning innovations 2012. All rights reserved

Examples of Accommodation proLearning innovations 2012 All Rights Reserved Examples of Accommodation Flexible scheduling and reduced or part-time hours Quiet workspace Providing a personal day Alternate communication methods (telephone, digital recorder, verbal or written instructions) Communication aids (i.e. head phones) Voice input or speech recognition aids Computer screen magnifiers proLearning innovations 2012 All Rights Reserved

Concerns about putting this into practice: proLearning innovations 2012 All Rights Reserved Concerns about putting this into practice: Some managers realize it is the right thing to do Others are not supportive and don’t want to address it Not sure how to manage a staff member with a disability May have had a negative experience with working with a person with a disability proLearning innovations 2012 All Rights Reserved

Transportation Applies to: Transit buses Motor coaches Streetcars proLearning innovations 2012 All Rights Reserved Applies to: Transit buses Motor coaches Streetcars Subways Rail based transportation School boards, universities & colleges, hospitals Ferry Taxis proLearning innovations 2012 All Rights Reserved

Built Environment Standards / Ontario Building Code proLearning innovations Copyright 2012 All Rights Reserved Built Environment Standards / Ontario Building Code Ontario Building Code (OBC) requirements apply by size Built Environment Standard (BES) will not be limited by size Additional areas covered under BES BES requirements will exceed and take precedence over OBC requirements proLearning innovations 2012. All rights reserved

Built Environment Standards proLearning innovations Copyright 2012 All Rights Reserved Built Environment Standards Not a law – yet… Will not be retroactive Some changes will be required to comply with Customer Services Standards proLearning innovations 2012. All rights reserved

Conclusion Accessibility law in Ontario is a reality proLearning innovations Copyright 2012 All Rights Reserved Conclusion Accessibility law in Ontario is a reality Organizations are advised to take a pro- active approach to complying – makes good business sense AND it’s the law Full-day IAS workshops coming this Fall/Winter IAS online and classroom training programs available through proLearning innovations to meet your training needs proLearning innovations 2012. All rights reserved

proLearning innovations Copyright 2012 All Rights Reserved Q & A