5. Tour operators and sustainability Why is it relevant? Growing consumer demand / expectation Presure from society (e.g. NGO‘s) Reputation of company (risks) Being an attractive company for employees Sustainable companies perform better !  Corporate Social Responsibility (CSR)

2. Tour operators and sustainability Standards and logo for sustainable suppliers Common TO sustainability standards for Hotels Logo’s in catalogues 2009  15 % increase

2. Tour operators and sustainability

European Tour operator associations expect their members to work towards sustainability  ANVR, Netherlands  FTO / ABTA, UK  ABTO, Belgium  ASR, Germany  ASTOI, Italy

Areas of management / influence Internal management (environment, social) Product development (selecting suppliers) Suppliers and Sustainability (motivating suppliers) Co-operation with destinations Customer communication 4. Tour operators and sustainability

Travelife supports an integrated and efficient introduction of sustainability within Tour operators

Travelife instruments and tools: A. Management system B. Training C. Suppliers Sustainability System D. Reporting E. Market place 5. Tour operators and sustainability

A. Travelife management system Commitment & Capacity building  Baseline assessment Sustainability Policy declaration Monitoring  Action planning and implementation  Reporting 

Travelife obligatory requirements Sustainable tourism co-ordinator Training / qualification Policy statement Obligatory actions Forbidden products and services Standardization in reporting 4. Tour operators and sustainability

B. Travelife Training Online training Including best practices Online exam and Travelife certificate English, Dutch and Spanish 4. Tour operators and sustainability

4. Tour operators and Sustainability C. Suppliers Sustainability System Standards for suppliers (e.g. Hotels) 140 Social and environmental criteria Certification system Common data-base (all suppliers) “green” logo’s in catalogues

Feedback Travelife handbook

Checklist

Common TO logo for sustainble products Virgin Holidays Winter 2008 First Choice Winter 2008

D. Action planning and reporting Based on 150 different solutions Yearly reporting to the TO association Online 4. Tour operators and sustainability

Action planning and reporting Trade union membership Formal contracts Healthcare insurance Pension funds Education opportunities No discrimination Preference for local staff Complains procedure for staff Internal management: social

Action planning and reporting Promotional materials of sustainable paper Sustainable purchasing Energy reduction Waste reduction and recycling Water saving Soft Mobility Staff training and awareness raising Internal management: environment

Action planning and reporting Prefer environmentally friendly transport Carbon compensation by suppliers Prefer with sustainable accommodations Prefer local restaurants Chose excursions supporting local communities Activities comply with sustainability standards Supply Chain Management

Action planning and reporting Communicate your sustainability policy Inform about do’s and don’t in the destination Provide code of conducts to clients on sensitive activities Inform clients about carbon compensation opportunities Inform about illegal souvenirs Promote client donation to local projects Costumer Communication

E. Travelife Market Place European tour operators are actively looking for “sustainable” partners & suppliers Global overview of existing “sustainable” suppliers Accommodations, excursions, incoming tour operators 4. Tour operators and sustainability

Travelife: also for incoming tour operators !

Distinguish yourselve from competitors and be ready for the future…. ….take sustainability seriously We can support you !