Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Public Accountability – Best Practices Accrediting Your Certification Program Roy Swift – American National Standards Institute (ANSI) Michael Rosenfeld – Educational Testing Service (ETS)

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 MISSION To enhance the global competitiveness of U.S. business and the American quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems and ensuring their integrity. MISSION To enhance the global competitiveness of U.S. business and the American quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems and ensuring their integrity. A Private- and Public-Sector Partnership Since 1918 ANSI is not a government agency or a standards developer.

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Academia Individuals Government Manufacturing Trade Associations Professional Societies Service Organizations Standards Developers Consumer and Labor Interests and many more A Federation of members representing: Bringing the Private- & Public-Sectors Together

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Who ANSI Accredits: Products Certifiers Management System Registrars Standards Developers Personnel Certifiers

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 ANSI Accreditation Vision Dedicated to developing the highest quality accreditation of personnel certification in the world Continual improvement via quality management process Creating educational offerings and documents to clearly communicate the requirements of the ISO/IEC Standard Using technology to optimize efficiency and effectiveness

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 ANSI Accreditation Vision Preparing outstanding evaluators/assessors to assure consistency of accreditation decisions Ensuring representation of the participating occupational sectors in the accreditation process Analyzing aggregate data collected in the accreditation process to identify Best Practices Create Educational Offerings

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 ANSI Accreditation Vision Represent the United States and promote recognition in the international accreditation community International Accreditation Forum Providing a unique accreditation process for personnel certification agencies Using an International Standard (ISO/IEC Emphasizing continuous quality improvement Conducting audits that facilitates dialogue between assessors and the certification body

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 What is the Accreditation Standard? What is the Accreditation Standard?

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Objectives of ISO/IEC Achieve and promote a globally accepted benchmark for organizations managing the certification of persons Create confidence in certification thru globally accepted processes of assessment, subsequent surveillance and periodic re- assessment Harmonize a system to develop and maintain certification programs Establish an environment for mutual recognition and global exchange of personnel

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Use of an International Standard ISO/IEC Policy and Procedures of the Program Organization Structure Methods to Create the Certification Credential Management System – Continuous Quality Improvement Monitoring of Sub-Contracting Record Keeping/Databases

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Use of an International Standard ISO/IEC Confidentiality and Security Staff and Examiner Qualifications/Responsibilities Certification Process Application Evaluation of Applicants Decision regarding Certification Surveillance Re-certification Use of Logo/Certification Marks

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 What is the Accreditation Process? What is the Accreditation Process?

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Assessor Certification Process Attend training on ISO/IEC Pass a certification examination on Participate in annual training

Presented at CLEAR’s 23rd Annual Conference Toronto, Ontario September, 2003 Assessor Assignment Activities Read application and supporting materials Contact applicant Develop audit plan Conduct site visit Opening meeting Conduct interviews and review materials Identify: nonconformities, opportunities for improvement, and commendations Write final report