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Western Illinois University - Electronic Student Services Opening Links Virtual Tour Real Audio

Western Illinois University - Electronic Student Services Applying E-Business Models in the University Setting Presented by: Link Alander, Director, ESS Todd Lindley, ITSM, ESS

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Overview E-commerce at WIU  WIU – Bookstore ( E-commerce)  Development Tools and Platform  Student Organizations ( B2C)  Functionality  Network Account Management ( B2B)  Security and Scalability  Knowledge Base (B2B-customer service)  Impact at WIU Electronic Student Services

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  What is Electronic Student Services Integration of Technology Integration of Technology Applications Development Applications Development Workflow Analysis Workflow Analysis Electronic Student Services NetworkMainframeInternetMobile 16 Sites 13,000 Files 2,234 Average hits per day 620,486 Visitors Hits last year 10,740,256 Hits last year  Our Staff 7 Fulltime employees 7 Fulltime employees 1 Fulltime Internet Developer 1 Fulltime Internet Developer  Experience Off-the-Shelf Off-the-Shelf In-House Development In-House Development

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Market Challenges Alumni - Athletic Broadcasts Alumni - Athletic Broadcasts On-line Sales On-line Sales Why E-commerce?  Internal needs B2B Applications B2B Applications System Integration System Integration  Results WIU.COM WIU.COM

Western Illinois University - Electronic Student Services Visit campus –Homecoming, Family Weekend, Special Events Irregular marketing efforts Telephone orders Open 24-7 Inventory changes reflected immediately Orders received instantaneously Address errors minimized Revenue maximized WIU Bookstore On-Line

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Choosing the right path Out-of-the-Box Out-of-the-Box Third party Third party In-house development In-house development Make or Buy?

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Primary Network Novell Netware 5.1 – OneNet Novell Netware 5.1 – OneNet E-Directory E-Directory Our Environment  Internet Platform Windows 2000 Advanced Server Windows 2000 Advanced Server SQL Server 2000 SQL Server 2000  Application Platform Active Server Pages Active Server Pages Cascading Style Sheets Cascading Style Sheets

Western Illinois University - Electronic Student Services Complete paper process Face to face only Inaccurate data Online System –Student Organizations –Office Processing Automated recognition process Accurate Data Reengineered recognition/management process Student Organization Management

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting Development Tools  Programming Tools Visual Basic Visual Basic Visual Interdev Studio Visual Interdev Studio  Database Access 2000 Access 2000 SQL 2000 SQL 2000  Server Side Windows 2000 Advanced Server Windows 2000 Advanced Server IIS 5.0 IIS 5.0  Training? NT Option Pack Demo NT Option Pack Demo ASP101.COM ASP101.COM

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting Functionality 4 th Generation Application

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting Functionality End-User Interface Processing Interface

Western Illinois University - Electronic Student Services Paper Process Manually update staff directory Send & wait Inconsistent delays Online form Instant notification Accounts created Staff master instantly updated User automatically notified Consistent process Network Account Management

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Data resides outside of WEB space Security SSL ADO Object  Secure Socket Layers  Directory Auditing  Kane Security Analyst Software  Credit Card Processing Manual process Manual process Card number not maintained Card number not maintained Replaced with Charge Authorization Replaced with Charge Authorization

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Original Platform 1998 NT 4.0, ODBC, VB 4 and Access Databases, Client Side Scripting NT 4.0, ODBC, VB 4 and Access Databases, Client Side Scripting Scalability  1999 NT 4.0, ADO, VB5, Visual Interdev Studio, Server Side Scripting NT 4.0, ADO, VB5, Visual Interdev Studio, Server Side Scripting  2000 Windows 2000 Advanced Server, Visual Interdev Studio 6.0, SQL 2000, Novell Gateway Windows 2000 Advanced Server, Visual Interdev Studio 6.0, SQL 2000, Novell Gateway  2001 Load Balancing Windows 2000 AS Load Balancing Windows 2000 AS  2002.NET.NET

Western Illinois University - Electronic Student Services Non-existent Try to contact appropriate office Self-perpetuating knowledge base Instant answers to most questions Direct response to new questions within 1 business day Centralized SAC Knowledgebase WIU - FAQ

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  E-commerce Bookstore Bookstore Ticket Sales Ticket Sales Food Points Purchase Food Points Purchase On-Line Fund Raising On-Line Fund Raising Today  ASP – Application service provider 34 Clients 34 Clients  Real Audio hosting 4 Radio Stations 4 Radio Stations 2 Public Service Stations 2 Public Service Stations

Western Illinois University - Electronic Student Services From E-Commerce to E-Everything: Applying E-Business Models in the University Setting  Rapid Deployment Bookstore 3 months Bookstore 3 months Food Points On-line 3 Weeks Food Points On-line 3 Weeks  Applications 4 E-commerce Applications 4 E-commerce Applications 20 B-B Applications 20 B-B Applications 15 Interactive Applications 15 Interactive Applications  Fiscal 50% increase in operational revenue (FY01) 50% increase in operational revenue (FY01) Results

Western Illinois University - Electronic Student Services Applying E-Business Models in the University Setting Thank You We would like to answer any questions at this time.