Project plan for ITIL implementation Subtitle or presenter

Copyright ©2014 20000Academy, all rights reserved. Content Project objectives Project results Project risks Mitigation of project risks Milestones Project organization Implementation deadlines Tools Reporting Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Project objective To implement ITIL processes and functions by [date] at the latest. Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Project results Results of the ITIL implementation project: Service Desk Incident Management Problem Management Request Fulfillment Change Management Service Asset And Configuration Management Insert all processes and/or functions which will be implemented in the scope of the project Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Project risks The main risks in the implementation of the project are the following: Extension of deadlines in the project setup phase Extension of deadlines in the process implementation phase Performing activities that incur unnecessary costs and waste time Copyright ©2014 20000Academy, all rights reserved.

Mitigation of project risks Measures to reduce project risks: Monitoring of project activities, i.e. deadline compliance. Intervention by the project sponsor in a timely manner. Hiring a consultant Measures to reduce the above-mentioned risks are the following: The project manager monitors that all activities in the project are performed within defined deadlines, and seeks intervention by the project sponsor in a timely manner Hiring a consultant to ensure that time or resources are not spent on activities that are not important for the project, and that individual activities are not headed in the wrong direction Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Milestones Milestone Due date Initiation   Planning Assessment Implementation Result Review Continual Service Improvement Setup Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Project organization Project Sponsor: [enter project sponsor’s name] Project Manager: [enter project manager’s name] Participants in the project: Name Organizational unit Job title   Copyright ©2014 20000Academy, all rights reserved.

Implementation deadlines Process Deadlines for process acceptance   Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Tools The following tools will be used for the project: [Project Management tool name] A shared folder including all documents produced during the project – [Folder name] Copyright ©2014 20000Academy, all rights reserved.

Copyright ©2014 20000Academy, all rights reserved. Reporting Project Reporting –project reports will be produced regularly: Frequency – once a month Responsible – Project Manager Copyright ©2014 20000Academy, all rights reserved.

Project plan for ITIL implementation [insert your picture] Project plan for ITIL implementation [presenter’s name] Copyright ©2014 20000Academy, all rights reserved.