Market & Environment Michigan State University January 21, 2004 Refreshment Services

DILBERT

Refreshment Services 5,000 ARAMARK owner/managers manage ,000 ARAMARK employees who serve... 15,000,000 ARAMARK customers from ,000 ARAMARK locations in ARAMARK countries.

Refreshment Services u $9 Billion NYSE Company u Employ over 200,000 professionals u Fortune 500 Ranking

Refreshment Services u ARAMARK ranks with the Top 10 America’s Most Admired Companies u Category Leader for Outsourcing two years in a row

Refreshment Services u Mr. Neubauer featured as one of five CEO’s with highest degree of integrity

Refreshment Services u Nationals leading provider of office coffee and refreshment services u Annually over 1 billion cups of coffee, 200 million sodas, 250 million snacks u 69 offices throughout North America u A great place to work Refreshment Services

Vending Trends u $50 billion vending industry down slightly in 2003 u On-The-Go culture prevails u In business today, productivity is the key u “Convenience” is driving innovation 3 Wireless 3 Cashless 3 Product Packaging u Non-Carbonated beverages continue to set pace for growth u Bigger is better in snack sizes

Refreshment Services Office Coffee Services (OCS) Trends u $3 billion OCS industry flat in 2003; historically growth of 5% per year u 90% of offices under 500 employees u Away from home, office #1 place of consumption u Coffee consumption remains strong 3 79% of consumers are coffee drinkers 3 69 million cups/gourmet, up from 40 million 3 years ago 3 65% of offices provide it free u Image of coffee has shifted

Refreshment Services

THE NEW YORK TIMES, SUNDAY, NOVEMBER 2, 2003 Look! We can Drive and Snack at the Same Time

Refreshment Services Trend: On the go Productivity: Don’t go out

Creating a Productive Work Environment is a Business Opportunity