Medical Staff Collaboration Communication Strategies That Get Results Professor ： Chen-Chung Ma Student Number ： M Student ： Chiu-Yin Lai Date ： 2008/4/9 Health Care Management

2008/04/092 Introduction Communication in the healthcare field is very importance. True collaboration creates a more efficient and effective work environment for everyone. P.32

2008/04/093 Communication Strategies for Improving Physician Relations To regain trust, all parties must be willing to redefine goals, strategies and outcomes in ways that accommodate the needs of the other party. The most effective skill in communication is knowing when and how to listen. Physicians v.s Executives Timeframes Income Power P.32

2008/04/094 To bring these two worlds more into alignment Understand each others point of view and need. Barriers to communication exist and should be recognized. Subordinates Time Communication must be learned. P.33

2008/04/095 Increasing the Likelihood of Win-Win Outcomes Better and more focused communication is the key to successful clinical and administrative outcomes. decision making higher quality care Woman's Hospital - Chief's Communique - informal lunches -survey P.33

2008/04/096 Four elements to effective communications(1/2) 1. Have predictable, multiple modes of communication. 2. Have episodic modes available for when unusual circumstances occur. P.34

2008/04/097 Four elements to effective communications(2/2) 3. Take advantage of casual communication opportunities. 4. Both the physician executive and nonphysician executive should clarify communication roles. P.35

2008/04/098 The following strategy model To achieve this outcome, use the following strategy model: Assess Design Measure P.37

2008/04/099 Communication in a Nutshell Both physicians and administrative leaders have to adjust to physicians' new roles. The impact goes far beyond personality and is no longer just about whether two people can get along. Communication efforts must be a continuous and sustained activity. P.37

2008/04/0910 ~Thank You For Attention~

2008/04/0911 Proverb 1 *Says who This is a car advertisement (Ford Focus) ， a couple all love a car. When the man run first and says: Yes!! I’m first, so I drive it today. But she takes the key and says: Says who?! ^___^

2008/04/0912 Proverb 2 *Don‘t let me down When Professor Ma says : Don't let me down. And we always say: We will try my best.