The Worldly Mindset: Culture and Globalization OS608 December 6, 2006 Fisher

Agenda Discuss corporate and national culture Discuss corporate and national culture How do organizations prepare managers for international assignments? How do organizations prepare managers for international assignments? Review final exam questions and expectations Review final exam questions and expectations

Opening Questions According to Gosling and Mintzberg, what does it mean to be worldly vs. global? According to Gosling and Mintzberg, what does it mean to be worldly vs. global? Are the readings for today encouraging managers to be worldly or global? In what way? Are the readings for today encouraging managers to be worldly or global? In what way?

A contradiction? “…exported overseas, a unified culture can often mean an imposed culture that conveys an aura of corporate colonialism.” Begley & Boyd, p. 357 “…exported overseas, a unified culture can often mean an imposed culture that conveys an aura of corporate colonialism.” Begley & Boyd, p. 357 “…a common perspective on organizational culture may indeed be possible in multinational organizations.” Denison, et al, p. 108 “…a common perspective on organizational culture may indeed be possible in multinational organizations.” Denison, et al, p. 108

Hofstede’s Cultural Model Original 4 factors Original 4 factors Power DistancePower Distance IndividualismIndividualism MasculinityMasculinity Uncertainty AvoidanceUncertainty Avoidance 5 th dimension, long-term orientation, added later 5 th dimension, long-term orientation, added later Comparisons between countries Comparisons between countries Source:

Corporate support of multiculturalism Value of strong corporate culture Value of strong corporate culture Effectiveness and efficiency?Effectiveness and efficiency? Ethnocentrism?Ethnocentrism? Products vs. workplace practices Products vs. workplace practices Language use in the workplace Language use in the workplace Does globalization equate with adherence to US standards? (B&B, p. 363) Does globalization equate with adherence to US standards? (B&B, p. 363)

Challenges for Expatriate Managers Purpose of assignment Purpose of assignment Generating knowledgeGenerating knowledge Transferring knowledgeTransferring knowledge Developing global leadersDeveloping global leaders More than just good technical skills needed for success More than just good technical skills needed for success Adaptability, openness needed to adjust to new cultureAdaptability, openness needed to adjust to new culture Adjustment upon return is also difficult Adjustment upon return is also difficult

What does it mean to be global-ready? Attitudes: respect, openness, non- judgmental, curiosity Attitudes: respect, openness, non- judgmental, curiosity Knowledge: cultural awareness Knowledge: cultural awareness Skills: listen, observe, analyze, interpret Skills: listen, observe, analyze, interpret Desired outcomes Desired outcomes Effective behavior and communication in another cultureEffective behavior and communication in another culture Empathy, adaptability, flexibilityEmpathy, adaptability, flexibility Source: Deardorff and Hunter (June 2006). Educating global-ready graduates. International Educator,

Final Exam Answer two of the four questions Answer two of the four questions Most have multiple parts – be sure you address the entire question Most have multiple parts – be sure you address the entire question In each question, must use at least one assigned reading and at least three external sources In each question, must use at least one assigned reading and at least three external sources Due Friday, December 15 at 3 pm Due Friday, December 15 at 3 pm

For Monday Readings on managing change Readings on managing change Review section of Gosling and MintzbergReview section of Gosling and Mintzberg Read Deutschman article (Fast Company, online)Read Deutschman article (Fast Company, online)