Quality Improvement in the Emergency Department Creating the culture so it’s second nature Jonathan A. Edlow, MD Associate Professor of Medicine Harvard.

Slides:



Advertisements
Similar presentations
JCAHO EXPECTATIONS FOR PRIMARY STROKE CENTER
Advertisements

STEMI Care Delivery Report Out
Stroke Care is a Team Sport
BASE HOSPITAL GROUP ONTARIO Chapter 3 for 12 Lead Training -WHY 12 LEAD- Ontario Base Hospital Group Education Subcommittee 2008 TIME IS MUSCLE.
Acute Myocardial Infarction (AMI) JCAHO Core Measure Project Loyola University Medical Center Team Members: K. McLean MD, M. Morrow MSN, J. Cochran BSN,
Part I: STEMI BootCamp The 5 “R’s” of Reperfusion”
Chapter 3 for 12 Lead Training -Precourse-
1 STEMI PROTOCOL UNION HOSPITAL EMERGENCY DEPT.. 2 Presentation of Patient Patient presenting to ER with acute chest pain suspicious of cardiac origin.
GAP-D2B An Alliance for Quality. GAP-D2B Goal n To achieve a door-to-balloon time of
Interdisciplinary Approach to Stroke Patients Stormont-Vail HealthCare Primary Stroke Center.
JC Stroke Specific Visit Preparation 2008
D2B: Door-to-Balloon Initiative Guidelines for Kaleida Health.
Status of Washington State Emergency Cardiac and Stroke System Kathleen Jobe, MD FACEP Chair, Emergency Cardiac and Stroke Technical Advisory Committee.
AMI Door to Balloon Time. Overview Primary entry for ST-Segment Elevation Myocardial Infarction (STEMI) patients is through our emergency room. Improvement.
Cardiac Reperfusion Team Protocol Reduces Door-to-Balloon Time at Hamot Medical Center Antonios D. Katsetos, DO, Thomas Williams, MS, Theresa Kisiel, CRNP,
D2B Strategies and the Role of the Emergency Department John J. Kelly DO, FACEP Associate Chair, Emergency Medicine Albert Einstein Medical Center Associate.
Regional Systems of Care to Optimize Timeliness of Reperfusion Therapy for STEMI: The Mayo Clinic Protocol Henry H. Ting, MD, MBA Associate Professor of.
New York City Direct Referral to Catheterization Lab STEMI Notification & Transportation Protocol.
2014 Standard Definitions and Metric Goals. Consensus Statement Definitions for consistent emergency department metrics were introduced and signed on.
OVERALL CATHETERIZATION LABORATORY NORMAL ANGIOGRAPHY RATE DOES NOT INCREASE WITH EMERGENCY ROOM ACTIVATION OF PRIMARY CORONARY INTERVENTION (PCI) FOR.
An Immediate Nursing Feedback Program for Primary PCI for ST-segment Elevation Myocardial Infarction Karen Mckenny RN, Theresa Fortner RN, Cheryl McNeil.
What can we do to cut down the time it takes to give a clot dissolving drug (tPA)?
Stroke Alert at Lutheran General Hospital, Park Ridge, IL
Development of Clinical Pathways to Streamline Care for Patients Presenting with Suspected Cardiac Chest Pain Background The National Heart Foundation.
CARDIAC ALERT: A Change in Process
Systems in Acute Stroke Care Andy Jagoda, MD Professor of Emergency Medicine Department of Emergency Medicine Mount Sinai School of Medicine New York,
Templates for Organizing Stroke Triage. Getting Started Physicians Hospital administration Medical Society Hospital Council Stroke survivor groups Other.
Very Rapid Treatment of STEMI: Utilizing Pre-Hospital ECGs to Bypass the Emergency Department Kenneth W. Baran, MD Medical Director for United Hospital’s.
Surge Capacity Plan EMERGENCY DEPARTMENT.  Surge capacity strategies will be implemented when volume exceeds staffing and/or treatment space POLICY:
Team Membership Stephanie Detterline, MD Mary E. Altier, MSN, RN Clinical Departments: Emergency Medical Services, General Medicine, Cardiac Services Hospital.
The Heart of the Matter A Journey through the system of care.
CRUSADE: A National Quality Improvement Initiative CRUSADE: A National Quality Improvement Initiative Can Rapid Risk Stratification of Unstable Angina.
Linda Y. Radke, Pharm.D., BCPS, FASHP Salina Regional Health Center
Ambulance Victoria and MonashHEART Acute Myocardial Infarction (Mon-AMI) 12 lead ECG project. An update On behalf of the MonAMI Team A Hutchison, Y Malaiapan,
ACUTE MYOCARDIAL INFARCTION Team Membership Clinical Departments: Cardiology, Cardiovascular Surgery, Emergency Medical Services Hospital Departments:
Door to Balloon Times: How we got to where we are Brittany Cunningham, RN, MSN VHVI Quality Consultant July 27 th, 2011.
Stroke and the ED Kurian Thomas, MD Department of Neurology.
The Impact of Regional ST-Elevation Myocardial Infarction Systems of Care on the Use of Protocols and Quality Improvement Initiatives in Community Hospitals.
ACS Clinical Pathway. Who? Pts with Acute Ischemic Heart Disease now described as having ACS.
“The Doctor said another 5 minutes and I would have been dead” A regional approach to saving heart muscle Vanessa Thornton Clinical Head Emergency Care.
Acute Myocardial Infarction (Heart Attack) Committee Membership: B. Majcher, APRN, C. Mulhall, APRN, K. McLean, MD, M. Jarotkiewicz RRT, MS, Administrative.
Virginia Heart Attack Coalition/Mission Lifeline.
National AMI Information Call February 5, 2008 Patient Safety Initiative.
Community Acquired Pneumonia in the Emergency Department (ED) Emergency Department Nurses & Physicians Dr. Mark Cichon, Director; Bridget Gaughan, Manager.
Prehospital ECGs for Acute Coronary Syndromes Summary and Comment by Aaron E. Bair, MD, MSc, FAAEM, FACEP Published in Journal Watch Emergency Medicine.
9/8/2008Neumar - Emergency Care Research1 Emergency Care Research Solutions for the U.S. Heath Care System Robert W. Neumar MD, PhD Chair, Research Committee.
Acute Myocardial Infarction (Heart Attack) Committee Membership: B. Majcher, APRN, C. Mulhall, APRN, K. McLean, MD, M. Jarotkiewicz MBA, M. Morrow, RN,
The Health Roundtable Saving heart muscle by reducing delays to getting patients to the overnight regional catheter lab Presenter: Debby Hailstone Middlemore.
Inter-Hospital Transfer of High Risk STEMI Patients for PCI is Safe and Feasible David M. Larson, Katie M. Menssen, Scott W. Sharkey, Marc C. Newell, Anil.
Managing AMI – much work still to do? MONDAY, 28 th FEBRUARY – SESSION 3 Patrick Goldstein EXPERTS WORKSHOP ON EARLY TREATMENT STRATEGIES FOR ACUTE MYOCARDIAL.
Dr Martyn Thomas Kings College Hospital Primary angioplasty “A UK Experience” “The UK experience”
Acute Myocardial Infarction February 8, 2006.
Key Indicator Components % ASA within 24 hrs of admission % ASA within 24 hrs of admission Reperfusion time (STEMI) Reperfusion time (STEMI) Door to needle.
11 WAYS TO DECREASE DOOR TO NEEDLE TIME YOU CAN DO IT FASTER Jeff Nickel, MD FACEP ED Medical Director Parkview Regional Medical Center.
{ Challenging Case Presentations From South Texas Methodist Hospital REGIONAL SYSTEMS OF CARE DEMONSTRATION PROJECT: MISSION: LIFELINE™ STEMI SYSTEMS ACCELERATOR.
Stroke Protocol Time Lost Is Brain Lost!. Objective: Improve patient care & outcomes Offer a standard of care Increase efficiency Meet accreditation recommendations.
Acute Myocardial Infarction Committee Membership : K. McLean, MD, M. Jarotkiewicz MBA, Administrative Director Cardiovascular Service Line, Mary Morrow,
Overview of the Winnipeg CODE STEMI Project Implemented May 2008 Dr.J.Tam MD, FRCP(C), FACC Section Chief Cardiology WRHA and University of Manitoba Lillian.
Telemedicine To Expedite Patient’s Transfer: The Introduction of the Videophone Lowell Satler, MD Washington Hospital Center.
Kelowna General Hospital
Code Stroke Code Stroke: Medical Directive (PCS-MD-25) ETA: 13 minutes.
Clinical Audit of Head CT in Stroke Alert Cases: Role of Radiology Resident and CT Technologist Awareness in improving Head CT reporting time K Hooda,
Prof Kim Myeong Kon / R1 Park Ji Yoon
The Association between Prehospital Time Intervals and ST-Elevation Myocardial Infarction System Performance.
Metro STEMI Task Force The Central Iowa EMS Directors STEMI Task Force is striving to improve the patient outcomes of ST elevation myocardial infarctions.
Eva Kline-Rogers RN, NP, AACC University of Michigan
Evaluating Sepsis Guidelines and Patient Outcomes
STEMI-INITIAL PRESENTATION TIMING 2013 ACC/AHA GUIDELINES
Implementation of a Dedicated Center for Neurologic Emergency Medicine
OHSU Chest Pain Program
Presentation transcript:

Quality Improvement in the Emergency Department Creating the culture so it’s second nature Jonathan A. Edlow, MD Associate Professor of Medicine Harvard Medical School

Function of the ED Clinical care of patients Teaching Research Primary mission: to give the best possible clinical care for every patient To do this, one must continually improve

Creating the Culture Must be a priority for departmental leadership It must be easy to come forward with a problem –All providers must feel empowered to do so –Nothing punitive and no blame assigned (unless the process ultimately finds that) Data should be easy to gather Problem-solving must be done as a group, with appropriate representatives from various groups NE TIREZ PAS DE CONCLUSIONS HÂTIVES

Emergency Department (ED) Basic statistics 53,000 patients per year 30% arrive by ambulance (or helicopter) 33% admitted 5% admitted to an ICU 8% admitted to an ED-based observation unit

Cardiology Psychiatry Internal Medicine Hospital Administration Surgery Clinical LaboratoryRadiology ED Neurology Obstetrics-Gynecology Pre-hospital

Structure of QA in the ED Doctor or nurse complaints Patient complaints Automatic QA trigger Regulatory mandated metric Emergency Department QA Committee Hospital QA committee Chief of Emergency Medicine ED Management Team Hospital Legal Insurance company Patient complaint committee

Patient Care Advisory Committee Hospital Board of Directors Massachusetts Board of Registration of Medicine

Try to simplify data collection

Collecting data

QA “flags” over time

STEMI process improvement Percutaneous Coronary Intervention (PCI) Received Within 90 Minutes of Hospital Arrival

The Problem Percentage under 90 minutes BIDMC

Goals Multi-disciplinary review the cause of delay for patients with Acute Myocardial Infarctions requiring primary angioplasty Implement a standard treatment protocol utilizing current evidence-based medicine and AHA Guidelines. Increase percentage of AMI patients who receive primary angioplasty within 90 minutes of hospital presentation to 75%

Key Metrics Analysis of delay points in the workflow from ED to Cardiac Catheterization Lab Door to initial ECG (Goal: 8 minutes) Door to Cath team notified (Goal: 15 minutes) Door to Departure to Cath Lab (Goal: 45 minutes) Door to PCI (Goal: 90 minutes)

Who does the ECG and when? Who reads the ECG and when?

Admitting Interventional Cardiology Attending Interventional Cardiology Fellow Cath lab technician Cath lab nurse Security CCU resource nurse CODE STEMI TIME:__________ Cardiology notified of STEMI: 617- CARDIAC

Simplify the Process

Simplify and Standardize the Process  All medications listed on a pre-printed single order sheet with dosages, and potential contra-indications The medications are all grouped together in PYXIS; just enter STEMI to automatically be prompted to pull out all the meds. Bolus only; no drips

Analyze the Data Data (time windows) collected and analyzed by health care quality All cases reviewed within 24 hours –Case conference for all cases > 90 min (also within 24 hours) Monthly STEMI team meeting –Emergency physician –Cardiologist –ED nursing

Success Percentage under 90 minutes BIDMC

Stroke process improvement Reduce the time for door to administration of tPA for acute ischemic stroke

Code Stroke activations The problem – getting the work done faster

The Magic Hour: “Door to...” 10 min 15 min 25 min 45 min 60 min Recommended Time Intervals No routine delays for: Blood testing (most) Chest x-ray Vascular imaging Time of onset – last time known to be normal

Composite data – average Registration to Code Stroke activation

MRNED Reg ED Registration Time Code Stroke Call Reg to Code Stroke /15/200915:0917:392: /15/200917:4018:030: /12/200911:2111:330: /6/200911:0411:250: /6/200923:0723:130: /6/200915:5816:110: /4/200922:2922:410: /3/20095:235:330: /1/200921:4522:160: /19/200922:1322:530: /20/200923:200:010: /20/200915:1015:340: /23/200910:0010:040: /24/20099:429:430:01

ED DoctorClinical Syndrome DCBilateral leg weakness and old deficit DCTIA DCAcute speech deficit, s/p recent stroke (? old versus new) STAltered mental status, ? seizure DCTIA RFTime of onset was ambiguous TKRecurrent speech changes Data by doctor and clinical symptoms at onset

Tentative Conclusions One doctor needs some education Staff needs better education about patients presenting with TIA Some of the longer times were associated with significant clinical ambiguity about the diagnosis of stroke 7 of the 8 problems were on the evening shift (when the ED is busier) - ? Bottleneck at triage issue This project is still a work in progress

Conclusions Create the culture of improvement Promote this from the top Create clear metrics; gather them accurately Involve all parties in the process Break down processes into component parts Reduce variation Above all, avoid jumping to conclusions !!