Preparing for the TSA Standards Chris Stock, Interim Head of Performance & Quality Assurance, Croydon Council Michael Hewlett, Vice Chair,Tenant & Leaseholder.

Slides:

Advertisements

Similar presentations

The Microsoft IT Academy Quality Process. v3.0 June 2004 The key components of the Quality Programme A Quality relationship Self assessment Site visits.

Advertisements

Halton Housing Trust Customer Scrutiny Panel An introduction to our Service Reviews.

Office of Special Education & Early Intervention Services What happens after Focused Monitoring? -

The Tricks of the Trade Yvonne Davies. Times are changing Tenant services authority (TSA) emphasis on financial regulation & governance TSA to become.

Customer Scrutiny 15 th July 2011 Jane Taylor - Customer Inspector Val Bagnall - Executive Director Being a Great landlord.

Resident Engagement – feedback from first stage and strategic level proposals 2 nd stage consultation events March 2012.

Head teacher Performance Management

LINks Local Involvement Networks. An introduction Joy Tweed, health scrutiny support programme 18/02/08.

TPAS Cymru Annual Conference - Value Adding Tenants 6th and 7th November Mercure Holland House Hotel, Cardiff.

What is Monitoring? Information for panellists. Quality assurance of Authority subjects Monitoring poses the question: “How well is the school implementing.

C4 Celebrating Scrutiny Success Andrew Smith Executive Director GreenSquare Group.

Local tenant panels - the National Tenant Organisation project TAROE conference Walsall - 26 th October 2011.

Staff Council Presentation You and Your PSD “Position Source Document” Human Resources Eduardo Salaz Associate Vice President and Chief Human Resources.

Co-regulation & Special Interest Groups Joanne Tilley, Executive Director Business Support.

First Induction Meeting for Owners and Principals of Private Schools and Kindergartens. October 2009.

Contracts & Purchasing Unit Developing monitoring arrangements Lynn Mounfield: Head of Contracts & Purchasing Unit Malcolm Price: Quality Monitoring Team.

OFSTED School Inspection 2009_KDR 22 May OFSTED School Inspection 2009.

1 Developing a Tenants Housing Scrutiny Panel: Consultation Results 10th meeting Sue Key Performance Officer – Housing, Policy & Performance, Corporate.

Hafod Through The Looking Glass Tenant Involvement in Self Assessment.

Performance management guidance

WGITA Project Governance Wayne Jones Executive Director Australian National Audit Office.

Annual Staff Review Information Session. ∂ Why have an Annual Staff Review Scheme? Opportunity to recognise staff for their hard work Opportunity to help.

B8 – Outcome Focus – it’s just knowing what you want TPAS Cymru Annual Conference Nov

A MEMBER OF THE RUSSELL GROUP PGR PERIODIC REVIEW Sara Crowley

HRA Self-Financing Update What it means & what we’ve done Housing Briefing 19 January 2012.

Ealing Council and Ealing Homes – Relationship, roles and responsibilities for Repairs and Maintenance Presentation to Repairs Scrutiny Panel 18/9/07.

Monash University Library Quality Cycle EXCELLENCE AND DIVERSITY and LEADING THE WAY Monash University’s strategic framework and overall directions MONASH.

Odour Code of Practice – An Update Martin Key Presentation to Scottish Noise and Nuisance Conference, 6 October 2006.

He Ensuring Scrutiny makes a difference Shirley Gibson and Stina Foxford Value Improvement Panel (VIP) - October 2014

Deakin Richard Tan Head, Information Technology Services Division DEAKIN UNIVERSITY 14 th October 2003.

Monitoring Schedule David Chappell, or

Opening Plenary: Policy context and overview. What’s expected of social landlords in promoting choice and mobility Lorna Brady Policy Officer – Housing.

The Role & Purpose of the Customer Senate Jerry Coulton - Senator.

A MEMBER OF THE RUSSELL GROUP PGR PERIODIC REVIEW Sara Crowley

Common Core Standards Elementary Level Sharing Curriculum Maps July 31, 2012.

Is the Charter delivering for you? TPAS Conference November 2014.

Tenant Scrutiny in Croydon Marilyn Smithies & Michael Hewlett, Tenant Scrutiny Steering Group Chris Stock, Head of Performance, Croydon Council.

Presentation to SCC Scrutiny Committee Audit Commission Inspection Monday 19 th January 2009.

St Austell & Surrounding Parishes Town Framework: Statement of Community Consultation Community Network Panel 3 September 2014.

1 Hertfordshire County Council Knowing your school.

New Charter Homes Tenant Management Team Co-regulatory Champions.

The principles and practice of customer involvement in scrutiny Learning together partnership 14 th September 2011 Yvonne Davies Scrutiny and Empowerment.

Resident Scrutiny at Wherry HA. Where did we start? A series of panels looking at performance data including….. “Way Ahead with Wherry” our landlord wide.

New Forest District Council Service planning surgery – PPRN 19/1/07.

Scrutiny & Empowerment Partners in partnership with the NHC 11 th July 2011 Yvonne Davies Director.

THE ADVISORY AND SCRUTINY PANEL (ASP) Jean Robinson Chair person, ASP Mark Armstrong Head of Policy & Strategy, WPH.

Publishing Services Bureau Web Communications Services Tips for managing the publication process Communications Workshop October 23, 2003.

Pat Bidmead Leaseholder representative and Treasurer for the REC Leaseholder Report

Wrong department, sorry / there is no record here / I’m putting you on hold / we need a reference number / sorry we can’t help with your query / Getting.

Scrutiny Approved Accreditation Explained

Fire Safety update Mike Kay, CEO &

Preparation of the Self-Study and Documentation

Todays event will………………………

Taught Postgraduate Program Review

Southampton City Council School School Improvement Service

Tenant Participation Manager

Talk Back – Improving Access To Our Repairs Service

Scrutiny Approved Accreditation Explained

USOAP Continuous Monitoring Approach (CMA) Workshop

The Windsor and Maidenhead Approach

Information for panellists

Involvement and Scrutiny in the Governance at WCHG

Tenant Participation Manager

LSI-VC-3 Session 23, 24 CARD4L Overview and Specifications Objectives

OPTIONS FOR FUTURE MANAGEMENT OF ROUPELL PARK

External Examiner Reports

“Count Me In” ! Mobilising Customers Kevin Scarlett 12th June 2013 ,

The Tricks of the Trade Yvonne Davies.

Presentation transcript:

Preparing for the TSA Standards Chris Stock, Interim Head of Performance & Quality Assurance, Croydon Council Michael Hewlett, Vice Chair,Tenant & Leaseholder Panel

What does the TSA expect from us? To carryout a self assessment of your housing services (with tenants) against the TSA standards. To produce a report to tenants by 1 October Prioritise the development of your local offers with tenants by October Develop & agree your local offers with tenants by April Implement your local offers by April 2011.

What is Croydon’s approach to self assessment? Agree a project plan/timetable. Raise awareness of TSA requirements with tenants, councillors & officers. Form a tenant steering group to conduct self assessment, produce report to tenants, prioritise local offers and agree framework for tenant scrutiny. Develop a spreadsheet summarising each standard and TSA expectations. Service managers asked to populate spreadsheet with evidence on how they are meeting standard and their improvement plans for following year.

Croydon’s approach continued……. Spreadsheet to be reviewed by tenant steering group. Views of group fed back to Management Team. Revised assessment and action plan reported to Tenant & Leaseholder panel for approval. Tenant steering group to agree content & format of report to tenants. Tenant steering group to agree framework for future tenant scrutiny.

The Report to Tenants Content & format still to be agreed with tenants but…….. Likely to contain summary of our position in relation to the standards (to include views of lead member and lead tenant) Our full self assessment & improvement action plan Priorities for development of local offers. Details of tenant scrutiny activities. Details of complaints received. Full document for TSA, leading tenant reps and those who request a copy. A downloadable copy on web site. A summary in Tenants’ newsletter

Tenant Scrutiny Expand role of existing Resident Performance Monitoring Panel Resident Mystery Shoppers Resident Inspectors Estate Inspections Tenant surveys Complaints analysis Benchmarking