“Energy Assistance Customer Initiatives” Mid America Regulatory Conference Traverse City, MI June, 2009 Presented by: Jerry Norcia President & COO, Michigan.

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Presentation transcript:

“Energy Assistance Customer Initiatives” Mid America Regulatory Conference Traverse City, MI June, 2009 Presented by: Jerry Norcia President & COO, Michigan Consolidated Gas Company

2 Who We Are DTE Energy Serving approximately 3 Million customers across the State of Michigan Detroit Edison Residential: 1.9 Million Commercial: 0.2 Million MichCon Residential: 1.1 Million Commercial: 0.1 Million

3 Combination The DTE Service Area Detroit Edison/ MichCon Detroit Edison MichCon

4 Michigan Low Income Households 66% In Wayne County Alone!! 50% of Michigan’s Low-Income Population is in DTE Energy’s Service Territory

5 Current Economic Challenges Source: Michigan Bureau of Labor and Statistics – January 2009 Source: RealtyTrac.com – through December 2008 Source: US Census Bureau 2007

6 Total Arrears > $500,000,000 $0 – $25,000 $25,000 - $50,000 $50,000 - $75,000 $75,000 - $100,000 $100,000 - $125,000 $125,000 - $150,000 > $150,000 Current Economic Challenges

7 Customer in Need Payment Plans Case Management Homeless Shelters Credit Home Heating Credit Outreach Community Energy Forums Low Income Funding Match Residential Income Assistance Shortened Disconnect Time frame Internal Low Income Solutions

8 LIHEAP and LIEEF Programs State Emergency Relief Program (SER) Home Heating Credit (HHC) Other Programs Michigan Dept. Human Services (MDHS) The Heat and Warmth Fund (THAW) Michigan Community Action Agency (MCAAA) Salvation Army Various Community Assistance Agencies External Low-Income Funding Solutions SER 45% HHC 30% Other 25%

DTE Relationships 9 Leveraging Our Relationships with Agencies DHS-DTE- Wayne County Agency Workshops Mission of Peace Nesting DHS Nesting Customer Office resides in St. Vincent DePaul Building

10 DTE Energy Partnerships “Community Energy Solutions”Detroit Recovery ProjectCommunity Energy Forums“Cents for Energy”Gate Keeper Program“Need Help?”

11 “Community Energy Solutions” Partner Churches Detroit Second Ebenezer Church Pastor Dr. Edgar Vann Fellowship Chapel Rev. Wendell Anthony III New Galilee Baptist Church Rev. Horace Sheffield St. Cecilia’s Catholic Church Fr. Theodore Parker

12 Detroit Recovery Project Osborn Pilot Area Profile 10,500 parcels DTE Energy presence Active Community –Skillman –Detroit Community Initiative ~$5 million in total arrears Significant theft: over 500 reported events

13 Community Energy Forums 13 Past Forums Second Ebenezer Church (Detroit) Greater New Mt. Moriah Baptist Church (Detroit) Redford Township Community Center (Redford) Mt. Zion Baptist Church (Ecorse) Future Forums Third New Hope Baptist Church (Wayne) Greater St. Matthew Baptist Church (Highland Park ) Church of God In Christ (TBD) Russell Street Baptist Church (Detroit)

14 The overall response from customers who completed evaluations was that they were "very satisfied" with the information that they received, the payment assistance and the organization of the forum. Community Energy Forums A total of 1166 Customers participated in the Community Energy Forums. 214 HHC’s were filed at the Forums and 670 customers were placed on budgets. Over $150,000 in Energy Assistance was provided to customers onsite

15 Cents For Energy 15

16 Gate Keeper Program

17 Shutoff Assistance Door Hanger