MTM’s Code of Conduct Making the Right Decisions By: Jeanne Kues, Compliance Auditor, 1/30/2012

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. Outline  MTM’s Mission Statement  MTM’s Vision Statement  What is a Code of Conduct?  MTM’s Eight-Part Code of Conduct  Summary/Conclusion

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. MTM’s Mission Statement  MTM’s mission is to be the premier manager of non-emergency transportation services, providing safe, reliable transportation for passengers and the best value for clients.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. MTM’s Vision Statement  MTM strives to bring a direct and honest approach to the creation of innovative solutions for today’s health and social concerns, particularly in accessing medical care, medical program management, information management and new product development.  To achieve its vision, MTM develops best practices for managing transportation access to healthcare and social services for the disabled, underserved and elderly; providing reduced cost to clients and increased participant satisfaction.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. What is a Code of Conduct?  Also referred to as Code of Conduct and Ethics.  Companies create and stand by their Code of Conduct and/or Code of Conduct and Ethics, using it as a guide for all activities and decision making.  Like other companies, MTM’s Code of Conduct defines the expectations within the company: ethically, professionally, etc.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #1 Professional Integrity  Conducting business with integrity, honesty, and respect for others is the most important piece in understanding the MTM Code of Conduct.  No MTM employee or associate should ever knowingly conduct any business transaction that is not fair and honest, or does not abide by MTM’s proven standards of excellence.  Without threat of reprisal, employees and associates are welcome to report to their superiors or representative any situation that potentially deviates from MTM’s Code of Conduct.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #2 Conflicts of Interest  First and foremost, all employee and associate actions should be legal, honest, and respectful of the company position.  Employees/associates should not use their position or information they possess for their own personal gain when it conflicts with the company’s gain.  Participating in such activities as giving/receiving gifts for favorable outcomes, taking/receiving bribes, sharing insider secrets, etc. is strictly prohibited.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #3 Confidentiality  Employees/associates must maintain confidentiality not only of MTM’s proprietary information, but also all information pertaining and belonging to MTM clients and their membership.  MTM business, and information related to MTM business, should not be discussed outside of the workplace at any time.  MTM clients and their membership rely on MTM, the employees, and associates to guard their information from outside sources.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #4 Record-Keeping, Financial Controls, and Disclosures  Record keeping, in all aspects of MTM business dealings, must be honestly reported, accurate, and timely.  As many MTM records become “public”, it is critical for records to be complete and reported as honestly as possible, without exaggeration or guesswork.  Records are destroyed in accordance with current MTM policies.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #5 Protection and Proper Use of Company Assets  MTM assets should be protected at all times and used with care and concern for their proper use.  MTM assets should not be used or abused in any way or for personal gain.  Improper use, or what might potentially be thought of as improper use, should be reported to a superior or the Human Resources Department.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #6 Discrimination and Harassment  MTM’s goal is to treat everyone with respect; free of discrimination, harassment, and intimidation.  MTM employs and contracts with a diverse population of people across the country – all deserve to be treated equally and fairly.  Diversity within the MTM staff and networks only makes MTM stronger and more united.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #7 Health and Safety  MTM is a weapons-free workplace.  MTM is a drug and alcohol-free workplace.  MTM prides itself on providing employees with a safe and secure workplace.  MTM wants employees and associates to have healthy habits in their personal lives, making them an even better employee for MTM in the long-term.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. #8 Administration of Code  Anyone that suspects any part of MTM’s Code of Conduct is not being followed have a duty to report it to a superior so the issue may be investigated and resolved.  If you question it as being dishonest or not in the best interest of MTM, report it and let Management make the determination.  You will not experience negative feedback for bringing a concern to the attention of your superiors.

© January Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities. Summary/Conclusion  Employees and associates are responsible for following MTM’s Mission, Vision, and Code of Conduct.  Employees and associates should conduct themselves in a manner that follows MTM’s Code of Conduct.  Employees and associates have a right to report what they may suspect is a violation of MTM’s Code of Conduct in confidence and without threat of reprisal.  Employees and associates make MTM what it is. You are valuable to MTM’s success each and every day.