Presentation to TEACHING & LEARNING COMMITTEE 2010 International Student Barometer & Student Barometer

Management Summary ISB Overall satisfaction at UQ remains high (89%) – ranked in top 5 in Australia Excellent response 38% Current students main marketing asset (28% recommend - up 2%) Postgraduate population particularly supportive –( HDR 89%) Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore Large UG sample – growth at PGT/HDR? Diverse range of subjects – spread the risk UQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, alumni, parents – core marketing efforts

Management Summary ISB Less reliant on agents than competition Application processes are slow– especially for HDR (manage expectations) 10% student sample looking for further study – opportunity? Strengths – safety; good place to be; library; learning technologies Weaknesses – Host friends; employability/careers; faith provision; cost

Arrival satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Arrival Satisfaction

Arrival satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Arrival Satisfaction

Matrix Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students. Institution Importance Institution Satisfaction IMPROVE MAINTAINMONITOR REVIEW APPENDIX

The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students ( average student importance). Institution Importance Institution Satisfaction Learning Matrix (International Students) Learning Matrix

Learning satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Learning Satisfaction

Learning satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Learning Satisfaction

10 Learning satisfaction Institution Overall (% satisfied - International = Institution ABC = Faculty A – Arts B – Sci C – SBS D – Health E – NRAVS F – EAIT G – BEL Benchmarking – Learning Satisfaction

The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance). Institution Importance Institution Satisfaction Living Matrix (International Students) Living Matrix

Living satisfaction – element year on year comparison (International Students) APPENIX 1: Very dissatisfied 4: Very satisfied Living Satisfaction

Living satisfaction – element year on year comparison (International Students) APPENIX 1: Very dissatisfied 4: Very satisfied Living Satisfaction

The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage). Institution Usage Institution Satisfaction Support Matrix (International Students) Support Matrix

Support satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Support Satisfaction

Support satisfaction – element year on year comparison (International Students) 1: Very dissatisfied 4: Very satisfied Support Satisfaction

Management Summary SB Overall satisfaction at UQ is high (92%) - Good response 23% - above Aus benchmark Current students main marketing asset (37% recommend) word of mouth promotion - staff, students, alumni, parents – core marketing efforts UG & PG (course work) application processes working well – issue with satisfaction at HDR Strengths – safety, good place to be, sports facilities; halls welfare, university orientation Employability/work experience/ careers advice; living costs; Graduate School support; welcome and meeting staff

The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students ( average student importance). Institution Importance Institution Satisfaction Learning Matrix (Domestic Students) Learning Matrix

The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance). Institution Importance Institution Satisfaction Living Matrix (Domestic Students) Living Matrix

The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage). Institution Usage Institution Satisfaction Support Matrix (Domestic Students) Support Matrix