Safe Harbors Quarterly Partner’s Meeting February 25, 2014 Northgate Community Center

Welcome

Agenda Review Welcome & Introductions HUD TA Assessment & Report Version 5 Conversion Survey Contract Monitor Report Demo AHAR Update Safe Harbors User’s Group Update Questions & Answers Survey Prize & Adjourn

HUD TA Assessment & Report Consultants conducted an assessment of the Safe Harbors HMIS implementation ◦ July 2012 – February 2013 Assessment was provided through HUD Continuum of Care Technical Assistance

HUD TA Assessment & Report Overall the report notes… “ The technical assistance team believes that Safe Harbors is well on its way toward implementing an HMIS that can effectively meet the comprehensive homelessness data needs of the Seattle/King County CoC and its stakeholders.”

HUD TA Assessment & Report The assessment report also made recommendations for further development of the HMIS in the areas of: ◦ Governance & Structure ◦ Software ◦ Support, Operations & Staffing ◦ Reporting ◦ Data Integration ◦ Messaging

TA Report: Key Recommendations Update Clarify and unify the HMIS governance structure, creating a Steering Committee.  Complete The proposed Steering Committee and Safe Harbors should engage users by re- starting a Safe Harbors Users Group. ◦ Complete

TA Report: Key Recommendations Update Adsystech (the Safe Harbors HMIS vendor) should improve the user’s experience by enhancing the look, feel, functionality, and usability of the software. ◦ Complete Safe Harbors should build on its existing vendor relationship, clarify roles and responsibilities, and reach out to other Adsystech implementations - Ongoing

TA Report: Key Recommendations Update Safe Harbors should continue improving customer service and should increase the depth of its training program and use new technologies to increase learning opportunities. - Complete Safe Harbors should enhance its capacity for data analysis and reporting - Ongoing

TA Report: Key Recommendations Update Safe Harbors should reinforce its system and process for improving HMIS data quality. - Ongoing Safe Harbors should review and revise its HMIS client consent forms and procedures to be as encouraging of consent as possible within existing law. - Ongoing

TA Report: Key Recommendations Update Safe Harbors should continue improving its reporting procedures and formats to better meet the information needs of the CoC, funders, and programs - Ongoing Safe Harbors should continue to improve the data integration process. - Ongoing Safe Harbors should keep improving its use of communications technology - Ongoing

Version 5 Conversion Successful Conversion to Version 5 Remember to Uninstall Version 4 See Safe Harbor Website on the HMIS Version 5 Information Page

Version 5 Conversion - Survey It is important for Safe Harbors to gather feedback on the Version 5 conversion Goal: Capture feedback on the conversion process Goal: Capture feedback on the user experience of the differences in the from v4 to v5.

Version 5 Conversion - Survey Take the Survey!

Contract Monitor Report Demo

SAFE HARBORS PARTNERS’ MEETING FEBRUARY 25, 2013 Annual Homeless Assessment Report (AHAR)

What is the AHAR? Report on demographic and length of stay data for housing programs Communities around the country provide this data to HUD and it is combined into a national report on homelessness Data has to meet a certain quality threshold in order to be used in the national report Report timeframe: October – September

AHAR Update Reporting Categories accepted. No Sea PSH Fam programs in HMIS Average missing data rate at 8% or below in all categories SeattleKing County Sea ES Ind/ Sea ES Ind VetKing ES Ind/ King ES Ind Vet Sea ES Fam/ Sea ES Fam VetKing ES Fam/ King ES Fam Vet Sea TH Ind/ Sea TH Ind VetKing TH Ind/ King TH Ind Vet Sea TH Fam/ Sea TH Fam VetKing TH Fam/ King TH Fam Vet Sea PSH Ind/ Sea PSH Ind VetKing PSH Ind/ King PSH Ind Vet Sea PSH Fam/ Sea PSH Fam VetKing PSH Fam/ King PSH Fam Vet

Number of Individuals Served by Reporting Category

Length of Stay: Emergency Shelter & Transitional Housing

Length of Stay: Permanent Supportive Housing 66% of individuals have been in Permanent Supportive Housing programs for 2 or more years 76% of persons in families have been in Permanent Supportive Housing programs for 2 or more years

AHAR Data More AHAR data will be available soon on our website under Reports:

Safe Harbors User’s Group Update 3 User Group Meetings - complete Meets Bi-Monthly Up to 25 member volunteers Rotate meeting locations among provider agencies

Safe Harbors User’s Group Update Discussions : ◦ Sharing Tips & Tricks ◦ Standardizing the Program Set-up Process ◦ Prioritizing System Tickets ◦ Reporting Tools

Safe Harbors User’s Group Update User Group Page on the Safe Harbors Website

Safe Harbors User’s Group Update

Safe Harbors' User's Group Meeting Where: Solid Ground 1501 N 45th Street Seattle, WA st Floor Main Conference Room Solid Ground When: Thursday, March 13, :00 AM - 11:30 AM

Questions & Answers

Survey Prize

Adjourn