15.1 © 2002 by Prentice Hall c h a p t e r 15 ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS

15.2 © 2002 by Prentice Hall LEARNING OBJECTIVES ANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMSANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMS IDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETYIDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETY*

15.3 © 2002 by Prentice Hall LEARNING OBJECTIVES APPLY ETHICAL ANALYSISAPPLY ETHICAL ANALYSIS EXAMINE ETHICAL PRINCIPLES FOR CONDUCTEXAMINE ETHICAL PRINCIPLES FOR CONDUCT DESIGN CORPORATE POLICIES FOR ETHICAL CONDUCTDESIGN CORPORATE POLICIES FOR ETHICAL CONDUCT*

15.4 © 2002 by Prentice Hall MANAGEMENT CHALLENGES UNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMSUNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMS ETHICS IN AN INFORMATION SOCIETYETHICS IN AN INFORMATION SOCIETY MORAL DIMENSION OF INFORMATION SYSTEMSMORAL DIMENSION OF INFORMATION SYSTEMS*

15.5 © 2002 by Prentice Hall ETHICS PRINCIPLES OF RIGHT AND WRONG USED BY INDIVIDUALS AS FREE MORAL AGENTS TO GUIDE BEHAVIOR *

15.6 © 2002 by Prentice Hall INDIVIDUAL SOCIETY POLITY ETHICAL ISSUES SOCIAL ISSUES POLITICAL ISSUES QUALITY OF LIFE QUALITY OF LIFE INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY ETHICAL, SOCIAL & POLITICAL ISSUES INFORMATION & TECHNOLOGY

15.7 © 2002 by Prentice Hall INFORMATION RIGHTS & OBLIGATIONSINFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTSPROPERTY RIGHTS ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL SYSTEM QUALITYSYSTEM QUALITY QUALITY OF LIFEQUALITY OF LIFE* MORAL DIMENSIONS OF THE INFORMATION AGE

15.8 © 2002 by Prentice Hall TECHNOLOGY TRENDS & ETHICAL ISSUES COMPUTING POWER DOUBLES EVERY 18 MONTHSCOMPUTING POWER DOUBLES EVERY 18 MONTHS DECLINING COSTS OF DATA STORAGEDECLINING COSTS OF DATA STORAGE DATA MINING ADVANCESDATA MINING ADVANCES NETWORKING ADVANCES & INTERNETNETWORKING ADVANCES & INTERNET*

15.9 © 2002 by Prentice Hall ETHICS IN AN INFORMATION SOCIETY RESPONSIBILITY: Accepting costs, duties, obligations for decisionsRESPONSIBILITY: Accepting costs, duties, obligations for decisions ACCOUNTABILITY: Assessing responsibilities for decisions & actionsACCOUNTABILITY: Assessing responsibilities for decisions & actions LIABILITY: Must pay for legal damagesLIABILITY: Must pay for legal damages DUE PROCESS: Insures laws are applied properlyDUE PROCESS: Insures laws are applied properly*

15.10 © 2002 by Prentice Hall ETHICS IN AN INFORMATION SOCIETY ETHICAL ANALYSIS: IDENTIFY, DESCRIBE FACTSIDENTIFY, DESCRIBE FACTS DEFINE CONFLICT, IDENTIFY VALUESDEFINE CONFLICT, IDENTIFY VALUES IDENTIFY STAKEHOLDERSIDENTIFY STAKEHOLDERS IDENTIFY OPTIONSIDENTIFY OPTIONS IDENTIFY POTENTIAL CONSEQUENCESIDENTIFY POTENTIAL CONSEQUENCES*

15.11 © 2002 by Prentice Hall ETHICAL PRINCIPLES: TREAT OTHERS AS YOU WANT TO BE TREATEDTREAT OTHERS AS YOU WANT TO BE TREATED IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT)IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT) IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES)IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES) PUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCESPUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCES INCUR LEAST HARM OR COSTINCUR LEAST HARM OR COST NO FREE LUNCHNO FREE LUNCH* ETHICS IN AN INFORMATION SOCIETY

15.12 © 2002 by Prentice Hall INFORMATION RIGHTS PRIVACY: Right to be left alone FAIR INFORMATION PRACTICES (FIP): NO SECRET PERSONAL RECORDSNO SECRET PERSONAL RECORDS INDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEMINDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEM USE INFO ONLY WITH PRIOR CONSENTUSE INFO ONLY WITH PRIOR CONSENT MANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMSMANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMS GOVERNMENTS CAN INTERVENEGOVERNMENTS CAN INTERVENE*

15.13 © 2002 by Prentice Hall U.S. FEDERAL PRIVACY LAWS GENERAL FEDERAL PRIVACY LAWS: FREEDOM OF INFORMATION ACT, 1968 PRIVACY ACT OF 1974 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986 COMPUTER MATCHING AND PRIVACY PROTECTION ACT OF 1988 COMPUTER SECURITY ACT OF 1987 FEDERAL MANAGERS FINANCIAL INTEGRITY ACT OF 1982 *

15.14 © 2002 by Prentice Hall PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: FAIR CREDIT REPORTING ACT, 1970 FAMILY EDUCATION RIGHTS & PRIVACY ACT OF 1978 RIGHT TO FINANCIAL PRIVACY ACT OF 1978 PRIVACY PROTECTION ACT OF 1980 CABLE COMMUNICATIONS POLICY ACT OF 1984 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1997 * U.S. FEDERAL PRIVACY LAWS

15.15 © 2002 by Prentice Hall MORE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: VIDEO PRIVACY PROTECTION ACT OF 1988 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1997 COMMUNICATIONS PRIVACY & CONSUMER EMPOWERMENT ACT OF 1997 DATA PRIVACY ACT OF 1997 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1999 * U.S. FEDERAL PRIVACY LAWS

15.16 © 2002 by Prentice Hall ETHICAL ISSUES: Who is morally responsible for consequences of use? SOCIAL ISSUES: What should society expect and allow? POLITICAL ISSUES: To what extent should government intervene, protect? * ACCOUNTABILITY, LIABILITY & CONTROL

15.17 © 2002 by Prentice Hall INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY: Intangible creations protected by law TRADE SECRET: Intellectual work or product belonging to business, not in public domain COPYRIGHT: Statutory grant protecting intellectual property from copying by others for 28 years *

15.18 © 2002 by Prentice Hall INTELLECTUAL PROPERTY TRADE MARK: Legally registered mark, device, or name to distinguish ones goods PATENT: Legal document granting owner exclusive monopoly on an invention for 17 years *

15.19 © 2002 by Prentice Hall ETHICAL ISSUES: When is software or service ready for release? SOCIAL ISSUES: Can people trust quality of software, services, data? POLITICAL ISSUES: Should congress or industry develop standards for software, hardware, data quality? * SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS

15.20 © 2002 by Prentice Hall QUALITY OF LIFE CENTRALIZATION VS. DECENTRALIZATION RAPID CHANGE: Reduced response time to competition MAINTAINING BOUNDARIES: Family, work, leisure DEPENDENCE AND VULNERABILITY COMPUTER CRIME & ABUSE *

15.21 © 2002 by Prentice Hall QUALITY OF LIFE EMPLOYMENT: Trickle-down technology; reengineering job loss EQUITY & ACCESS: Increasing racial & social class cleavages HEALTH RISKS *

15.22 © 2002 by Prentice Hall QUALITY OF LIFE HEALTH RISKS: REPETITIVE STRESS INJURY (RSI)REPETITIVE STRESS INJURY (RSI) CARPAL TUNNEL SYNDROME (CTS)CARPAL TUNNEL SYNDROME (CTS) COMPUTER VISION SYNDROME (CVS)COMPUTER VISION SYNDROME (CVS) TECHNOSTRESS: Irritation, hostility, impatience, enervation, fearTECHNOSTRESS: Irritation, hostility, impatience, enervation, fear VDT RADIATIONVDT RADIATION*

15.23 © 2002 by Prentice Hall INTERNET CRIME & ABUSE HACKING: Access to proprietary dataHACKING: Access to proprietary data JAMMING: Tie up host computerJAMMING: Tie up host computer MALICIOUS SOFTWARE: Viruses disable computerMALICIOUS SOFTWARE: Viruses disable computer SNIFFING: Intercept data passing through system, e.g. credit card dataSNIFFING: Intercept data passing through system, e.g. credit card data SPOOFING: Fraudulent misrepresentationSPOOFING: Fraudulent misrepresentation*

15.24 © 2002 by Prentice Hall MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE *

15.25 © 2002 by Prentice Hall c h a p t e r 15 ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS