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ETHICS :  The basic concepts and fundamental principles of decent human conduct. It includes study of universal values such as:conceptsfundamentalprinciplesconduct ◦ the essential equality of all men and women,men ◦ human or natural rights,natural rights ◦ obedience to the law of land,lawland ◦ concern for health and safety and for the natural environment. concernhealthsafetynatural environment 2

ETHICAL ◦ Equitable, fair, and just dealing with people that, although pragmatically flexible according to the situation and times, conforms to self-imposed high standards of public conduct.dealingtimeshigh conduct ETHICAL BEHAVIOR ◦ Acting in ways consistent with what society and individuals typically think are good values.consistentindividualsvalues ◦ Ethical behavior tends to be good for business and involves demonstrating respect for key moral principles that include honesty, fairness, equality, dignity, diversity and individual rights.businessmoralprinciplesdiversityindividual rights 3

ETHICAL STANDARDS: PrinciplesPrinciples that when followed, promote values such as trust, good behavior, fairness, and/or kindness.promotevaluestrustbehavior ETHICAL OBJECTIVES: The goals set by an organization that fall within an established set of moral guidelines or fair business practices. establishedmoralguidelinesbusiness practices ETHICAL VALUES: The set of established principles governing virtuous behavior in order to help assure that the company maintains a good business reputation.establishedprinciples behaviorordercompany maintainsbusinessreputation 4

ETHICAL ISSUE: A problem or situation that requires a person or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical).problemperson organizationrightethical ETHICAL RELATIVISM: A tendency to make ethical choices only on the basis of what looks right or reasonable according to one's own belief or value system.ethicalchoicesrightreasonablevalue system 5

Develop Ethical Standards or Values  Increases moral within employees and company  Helps attract new customers  Builds higher customer loyalty  Reduces risk of negative press or backlash by doing “the wrong” things  Helps make a positive impact on community 6

 Honesty  Integrity  Keeping your Promises  Loyalty  Fairness  Caring  Respect  Obeying the Law  Pursuing Excellence  Being a Leader  Employee Morale  Accountability 7

 Consistent Messaging  Frequent Training  Asking the Right Questions when Hiring/Promoting  Process for Handling Complaints  Consistent Discipline  Internal Controls  Checks and Balances  Internal Audits  Managerial Courage 8

 Edward Snowden  Bangladesh Factory Collapse  Debut of Healthcare.gov  JP Morgan  GlaxoSmithKline  Lululemon Sheer Pants  European Horse Meat Substitution  Barney’s and Macy’s  Carnival Cruise  Google  Lance Armstrong 9

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 Means, Motive and Opportunity  Diminished Opportunity = Diminished Crime  Only Bothers Them the First Time 11

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 People who know who did it tend to think discipline should be more lenient  People that lie get thirsty!!  Read the non-verbal language  Listen to what they are NOT saying  Always interview accused last  Asking questions you know the answer to  Good Cop/Bad Cop  Most Uncomfortable Breaks Silence  Plan, Prepare, Execute, Review, Double-Back, Review Again  Punishment Fits the Crime 13

 Who will handle the situation?  Who are those involved in the situation?  Who should be involved in the investigation?  Who should not be involved, but be knowledgeable about the situation?  What are the Internal/External consequences  Does the reason “why” matter?  Is It Right?  Is It Legal? 14

 Do Your Homework  Inform Only Those Who Need to Know  Termination Checklist  Prepare the Manager, Prepare the Manager, Prepare the Manager  Prepare Yourself for the Worst Case Scenario  Know the Employee’s Typical Behavior  Stay Calm  Treat with Dignity and Care  Terminate, Do Not Debate  Discuss what You Will Do 15

THANK YOU! 16