Good Governance in Licensed Clubs Governance Matters Kate Costello

Effective Governance understand the role of the Board get the right skills and encourage the right behaviour introduce effective processes

Understand the Role of the Board Governance is what the Board does or should do to be a “value-adder” to the organisation rather than just a “cost-centre”. It is different from what management does or should do.

What is Governance? “The Board’s role is to create the future of the organisation, not just mind the shop”. John Carver

Monitoring and Supervision The Role of the Board Strategy Formulation Outward Looking Accountability Compliance Roles Appoint CEO Performance Roles Inward Looking Monitoring and Supervision Policy Making Past & Present Future *adapted from Tricker, RI: International Corporate Governance (1994) p149

Those you can’t say no to! Accountability Those you can’t say no to! the law and regulation constituent document or empowering legislation creditors (eg. bank; suppliers) other contractors (eg government funding; sponsors)

Those you need to listen to! Accountability Those you need to listen to! owners (shareholders; members; government) customers staff the community

Good Governance in Accountability “listening” to stakeholders risk management organisational culture

Strategy Formulation what is “Strategy”? – Michael Porter the gut, the head, the heart answer the hard questions

Good Governance in Strategy longer term strategic plan (with measures) aligned operational/business/annual plan (with measures) aligned budgets

Good Governance in Strategy dedicate some board meetings to strategic matters spend the first hour on a strategic issue reorganise the agenda (decision; discussion; noting)

Policy “I define policy as the value or perspective that underlies action. Of course that means everyone in the organisation makes policy including staff members, but boards must make the broadest and most inclusive policies in order to control the organisation. The trick is for the board to make distinctions between the types and sizes of policy, so that what is delegated is clear”. Carver J: Reinventing Your Board, P41

Good Governance in Policy Carver argues that the board only has one employee, the CEO. “The board will: instruct only the CEO view all organisational performance as that of the CEO view any organisational failure to comply with board policy as the failure of the CEO require that the CEO keep the organisational performance within policy criteria and restore it to this state should there be policy violations never in its official capacity, help the CEO manage” John Carver

Good Governance in Policy Matters reserved for the board Policy separated from minutes Board Manual

Monitoring and Supervision By strategic KPIs By annual KPIs By compliance with board policy By agreeing what information will come to the board, in what format

CEO and Succession “hire and fire” the CEO remunerate and reward assess performance plan for succession

Get the Right Skills size of the board board skill set committees the right ones? clear terms of reference? reviewed, or task forces? amend constituent document to make right

Board Member Knowledge induction management update sessions expert reports expert development sessions Board and director performance evaluation

Encourage the Right Behaviour Board Effectiveness Research Shey Newitt Compliant but not contributing: why Australian boards are being under-utilised

Working Relationships Chair – CEO relationship critical behaviour and teamwork a “living” Code of Conduct

Introduce Effective Processes calendar papers before meeting clear, concise, precise papers duration of meetings calibre of minutes plus action list receipt of minutes after meeting

Effective Governance understand the role of the Board get the right skills and encourage the right behaviour introduce effective processes

Good Governance in Licensed Clubs

Structure and Skills Constitution/Rules; “management committees” size of board skills of board; elected or appointed

Structure and Skills maximum terms? committees; governance or operational? review committees?

Accountability A lot of law and regulation! gambling liquor licensing employment occupational health and safety food safety standards

Accountability risks – legal, financial, operational communication with, and from, major stakeholders eg members member/customer attitude community support directors’ duties

Strategy a highly competitive environment: restaurants, hotels, gyms, sports facilities enough time on the future? what’s the point of true differentiation?

Policy may be clear at operational level but board level? make accessible review

Chief Executive Officer who governs the Club – CEO/GM or board? performance management system succession

Leadership and Teamwork choose the right chair succession of chair code of conduct/statements of behaviour

Processes board calendar time and duration of meeting content and style of papers minutes

In Summary A skills-based board A strategic emphasis The right processes Your checklist

Understanding Good Governance in Licensed Clubs Governance Matters governancematters.com.au