The Marketing Mix To market or sell its product successfully, a business must develop a strategy based on four key elements. PRODUCT PRICE MARKETING MIX PROMOTION PLACE How the elements are combined in the marketing strategy is called the marketing mix

PRODUCT Marketing

Product The actual item that a customer purchases, including the packaging, image, guarantee and after-sales service. It is the means by which a business provides benefits for its customers. It is useless unless it provides a benefit for the user. A good or service that the business is trying to sell must be one that actual or potential customers want, meets their needs and they are willing and able to buy. Tends to be most important part of marketing mix as it determines price, how it will be promoted and where it is sold.

Core, actual and augmented product Level 1 - Core this is the basic product or service - consists of the benefits customers are provided with when they buy and use a product Level 2 - Actual This consists of 5 elements - brand, quality, styling, features and packaging. These elements make up the product concept Level 3 - Augmented This includes additional features which help to enhance the product’s attractiveness and give a competitive edge - extended warranty, after-sales service, 0% credit

Product Life Cycle In a modern industrial society changes are continually occurring in the market place. Technological developments Fashion Political pressures Economic circumstances Many other factors The consequence - products sooner or later become obsolete!

Product Life Cycle Changes dictate that their will always be demand for new products while, at the same time, others will be in decline. Product life cycle helps organisations anlalyse process by which products emerge, grow, stabalise and decline over time.

Product Life Cycle Development Introduction Product undergoing research & development Costly and time-consuming period Development of prototypes & extensive testing No revenue generated and high costs Introduction growth slow volume of sales low limited awareness of product necessary to create demand - heavy advertising losses made

The Product Life Cycle Growth Maturity higher product awareness rapid increase in sales little competition highest unit profits Maturity fully established product sales level out more competition new marketing strategy required to hold market share (cut prices, increase advertising) development costs should have been paid back and product at its most profitable

The Product Life Cycle Saturation Decline Supply starts to outstrip demand Decline sales and profit in decline product ‘old’ new products enter market consumers may switch loyalty

Marketing Task 1 Describe the three levels of product. (3 marks) Draw the product life cycle. (4 marks) Distinguish between the growth phase and the decline phase of the product life cycle. (2 marks)

Solution Question 1 The core product is the basic product or service and consists of the benefits customers are provided with when they buy and use a product The actual product is what the consumer actually buys and consists of elements such as brand, quality, styling, features and packaging The augmented product includes additional features which help to enhance the product’s attractiveness and give a competitive edge - extended warranty, after-sales service, 0% credit

Solution 3 During the growth phase, there is little competition from rival businesses whereas during the decline phase, new products are entering the market. During the growth phase, there is a rapid increase in sales whereas in the decline phase, sales have started to fall. During the growth phase, unit profits are high whereas during the decline phase, profits have started to fall.

The exceptions to the rule…….. Some brands seem to go on for ever without any sign of decline: Oxo Bovril Hovis Persil Heinz Baked Beans Kelloggs Cornflakes Smarties

Extension strategies Methods employed to prolong life of the product and stop them going into decline stage - may lead to periods of sales growth. Promoting more frequent use of product Developing new markets for existing products Finding new uses for existing products Develop a wider range of products Developing style changes Altering packaging to appeal to different market Changing channels of distribution Changing prices Altering methods of promotion and advertising

The Product Mix/Portfolio/Range A firm’s product mix or portfolio is the range of products that it produces. Very few single-product organisations No need for a direct relationship between items in an organisation’s product mix. e.g. Unilever - large multinational organisation with approx 400 brands worldwide. 40 in UK including Persil, Domestos, Birds Eye, Lynx, Knorr & Slim-Fast.

Advantages & Disadvantages of a Product Mix Spreads risks Meets needs of different market segments Increases profits Raises profile of firm to become market leader Disadvantages If firm only produced one product and it failed, firm would fail.

The Product Mix/Portfolio/Range Doesn’t make sense to wait until products go into decline before launching a replacement. Loss of sales & profits. Launch new products before existing ones become unprofitable. Different stages in the life cycle allows profit levels to be relatively stable. Profits can support development and launch of new products.

Marketing Task 2 Explain why a good product mix would help a business to remain successful (3 marks) Explain how an organisation can extend the life of a product.

Solution The business can spread the risk of failure among a range of products which means that should one product fail, they would have other profitable backups to take the financial impact. Profit levels will be more stable and easier to manager as the business does not have to contend with financial peaks and troughs which makes it difficult to budget. Profitable products can support the development and launch of new products as they profits can be reinvested into this area rather than the business having to seek external sources of finance which could be risky.

Solution A business could extend the life of a product by changing the price of it. If it reduced the price, it could lead to an increase in sales and sale revenue as more people are likely to buy it. They could also extend the life by developing new markets for existing products. This would give the business access to a whole new market segment which would in turn increase sales. They could also update the packaging or alter the packaging to appeal to a different market. This could renew the products popularity amongst a different market segment e.g. teenagers, and extend the products life.

Product line The product mix may contain product lines. These are groups of products that are similar. For example, Procter & Gamble manufacture a hair care product line that includes Pantene, Herbal Essences and Head & Shoulders.

Costs & benefits of having a product line Spreads the risk Gives consumers impression that organisation is a specialist producer in particular line of products Allows new products to be launched as existing customers willing to try them Costs Bad publicity for one product could affect sales across range Complicated operations with different machinery and processes for each different product

Adding new product lines Tends to happen over time: In response to new trends e.g. healthy eating To make more profits To show innovation to retailers To add interesting new tastes for consumers Products may also be dropped to increase profitability if product line is too long!

Keeping product line fresh… Important that organisations invest in research & development. New products give competitive edge Improve quality and safety of products If product first on the market, allows monopoly situation for a period and higher prices. Very important to meet changing needs of customers

Product innovation Development of new products is essential if businesses are to replace those in decline. Generation of idea from research or brainstorming Analyse idea Produce a prototype and test it Test market Adapt product - solve any problems Launch product Extremely high failure rate - 50:1 and costs huge sums of money and time

Marketing Task 3 Distinguish between a product mix and a product line. Explain the costs and benefits of a business having a product line. (4 marks)

Solution A product mix is the range of products that a business produces whereas a product line is a group of products that are similar.

Solution Having a product line allows new products to be launched as existing customers are more willing to try them which increases the chance of them being successful. It also spreads the risk because if one product is unsuccessful and ultimately fails, the business has other lines to fall back on. A cost of having a product line is that any bad publicity for one product could have a detrimental affect on affect sales across range. Another cost is that complicated operations with different machinery and processes for each different product would have a huge financial impact on the business.

Branding Marketing

Branding This can be a very successful marketing tool. Business chooses a word or symbol then registers them so they can only be used on its products. A brand is a product with a ‘personality’ The aim of branding is to distinguish a product from it’s competitors make it instantly recognisable to the consumer

Well known brands Name of the company Name of the product Baxters Oxo Cadbury Heinz Name of the product Mr Kipling Fairy

Benefits of branding Allows instant recognition Increased customer loyalty Repeat purchases Stable level of demand allows for better production planning Possibility to charge premium prices Opportunity to enter new markets Can convey image to consumer - ‘snob value’ Money value of brand as an intangible asset on balance sheet Easier to launch new products on strength of the brand name.

Drawbacks of branding Takes a great deal of time to establish High promotion costs to establish and maintain Bad publicity can affect whole brand Possibility of imitators and ‘fake’ products - premium priced goods most vulnerable Danger of fashion change

Marketing task Explain the costs and benefits of branding. (4 marks) (ID then explain why it is a cost or benefit)

Solution - Positives Branding allows instant recognition of the product This is a benefit because consumers are more likely to buy the product instead of a competitors ensuring sales are maintained. A branded product enables a business to charge premium prices as it is seen by the consumers as being of higher quality and thus worth paying a little bit extra for. This should increase turnover/profitability Branding encourages increased loyalty from consumers who are less likely to be enticed away by rival products, in turn ensuring sales remain high.

Solution - Negatives It takes a great deal of time to establish a brand name and during this time, sales may remain low which could have a detrimental financial impact on the business. Time could be better spent elsewhere. There is also a danger of fashion changing and the product no longer being regarded as worth having. This in turn would lead to reduced demand and reduced sales. Money spent establishing the brand would be wasted High promotion costs to establish and maintain the brand could outweigh the possible income from sales and put negative financial pressure on the organisation.

Types of brands There are 2 main types of brands: Manufacturers: Heinz Own brands: Tesco, Boots, Sainsburys

Unique Selling Point (USP) A feature that allows a product to stand out from its rivals. Should offer the consumer some unique benefit that may motivate them to switch brands. e.g. Dyson

Own brands Most major supermarket and retail chains offer a wide range of products under their own brand name. High-volume selling products would be considered. Retailers have reputation for value and/or quality e.g. Sainsburys, Boots Offers customers an additional choice.

Benefits & costs of Own Brands They can have goods made to their specification and price Own-brands often cheaper and attract more customers and therefore sales. Costs May be seen as lower quality than established brand Bad publicity will be associated with the supermarket or retailers name, not the manufacturer

Marketing Task Describe the advantages of selling: branded and own label goods for the supermarket and its consumers (4 marks)

Solution Branded goods Consumers perceive these goods to be of higher quality and are more likely to purchase them which will increase the supermarkets sales. Consumers will enjoy the image of using branded products which give an additional ‘snob’ value. Own label goods By selling own label products, the supermarket may be able to have a higher mark up as they may be able to resource products cheaper and do not have to spend as much on packaging. Consumers will benefit as they will have access to cheaper alternatives.