T H O M S O N F I N A N C I A L Best Practices in IR Web sites NIRI St. Louis Kelly McPartland Director, Web Hosting Services September 29, 2006

T H O M S O N F I N A N C I A L Agenda Recent Trends IR Web Site is Mission Critical Best Practices Q&A

T H O M S O N F I N A N C I A L

Recent Trends: Multiple Responsibilities 2005 NIRI Survey - how IR spends its time: Shareholder relations Financial analysis Corporate communications Financial media relations Corporate governance Strategic planning Public relations Employee relations

T H O M S O N F I N A N C I A L Recent Trends: Decline in Sell-side Coverage alerts77% Web site59% Conference calls57% Webcasts45% Financial database38% Top 5 means of receiving financial information: (source: Thomson Financial survey of institutional investors)

T H O M S O N F I N A N C I A L Recent Trends: Evolving Regulatory Environment Executive compensation E-proxy XBRL Accelerated filings Quarterly reporting condensed

T H O M S O N F I N A N C I A L Quarterly reporting condensed: –Peak earnings release week: week 5 (28%) followed by week 7 (20%) –Most popular day of the week to release earnings: Thursday (29%) followed by Wednesday (23%) and Tuesday (22%) –Most popular webcast times: 11AM (16%), 10AM (15%) and 5PM (12%) Recent Trends: Evolving Regulatory Environment

T H O M S O N F I N A N C I A L Recent Trends: More Demanding Investors Information: more, better and faster Real-time = increased expectations Increased reliance on the Web Audiences expect greater access Increased scrutiny and expectations

T H O M S O N F I N A N C I A L Recent Trends: Technology on the Rise Web 2.0 = interactivity Blogs RSS Podcasting Wikis Video XBRL

T H O M S O N F I N A N C I A L IR Web Site is Mission Critical Application: Corporate Web Site Usage Source: Thomson Financial 2006 Survey

T H O M S O N F I N A N C I A L 47% of investment professionals find IR Web sites very or extremely important (Source: AIMR survey) 90% of institutional investors find a company’s Web site impacts their perception of that company (Source: Thomson Financial) 32% of portfolio managers said that corporate Web sites are more important since the passing of SOX (Source: Rivel Research) IR Web Site is Mission Critical Application: Corporate Web Site Usage

T H O M S O N F I N A N C I A L Best Practices: Comprehensive Content Source: 2006 Thomson Financial survey Would like to Access? MOST Important to Access? Corporate governance info96%9% Fixed income data95%5% Stock quote & charts94%6% Video93%9% Company overview89%16% Earnings Estimates89%14% Financials calendar88%16% SEC filings87%21% Conference call transcripts87%22% Contact information85%20% Detailed financial data85%29% Webcasts84%25% Investor presentations83%43% Press release archive83%27% Annual & quarterly reports81%34%

T H O M S O N F I N A N C I A L Best Practices: Be Compliant √News Releases/8K –Timely Web site posting √Regulatory Filings –Post report free of charge on site in a timely manner √Section 16 (insider filings) –Must be posted to the Web site no later than next day √10Ks/Qs –Companies have to disclose their Web site address within, or state why not √Code of Ethics ─ Either in annual report or on Web site √Reg G ─ GAAP/Non-GAAP reconciliation √Executive Certifications ─ CEOs & CFOs must certify financial statements, and should post to site √Section 301 (related) –Confidential, anonymous submission of complaint by employees regarding accounting or auditing matters

T H O M S O N F I N A N C I A L Best Practices: Be Transparent “A company can disclose a great deal of information and be in compliance with the rules and regulations. But, until that information is presented in a clear and understandable manner, it does not adhere to the spirit of good communication--it is not transparent.” - Lou Thompson, former NIRI President & CEO

T H O M S O N F I N A N C I A L Best Practices: Intangible Assets Account for 35% institutional investor stock decision factors –Measures That Matter, Ernst & Young 35% of professional investors' decisions are driven by non-financial data or by information about intangibles –Cap Gemini, Ernst and Young Comprise at least 50% of a company’s value –Baruch Lev, New York University

T H O M S O N F I N A N C I A L Non-financial drivers Best Practices: Intangible Assets

T H O M S O N F I N A N C I A L Best Practices: Corporate Governance Disclosure 2/3rds of investors say governance considerations may be a trigger to avoid investing in particular companies, and 80% said they would pay a premium for companies that are visibly well-governed (source: McKinsey & Co, Global Investors Opinion Survey) 73% of investment professionals say that a company’s disclosure practices and the quality of financial statements are very or extremely important factors in their investment decisions (source: AIMR member survey)

T H O M S O N F I N A N C I A L Board and management bios Committee composition Insider transactions Contact the board Policies, guidelines and documents Proxy information Alerting Best Practices: Corporate Governance Disclosure

T H O M S O N F I N A N C I A L Corporate Governance Highlights

T H O M S O N F I N A N C I A L Committee Composition

T H O M S O N F I N A N C I A L Insider Transactions

T H O M S O N F I N A N C I A L Best Practices: Provide Multimedia Video

T H O M S O N F I N A N C I A L Best Practices: Embrace Technology RSS Feeds

T H O M S O N F I N A N C I A L Best Practices: Embrace Technology MP3/ Podcasts

T H O M S O N F I N A N C I A L “Our aim is to move from long, hard-to-read disclosure documents to easy-to-navigate Web pages that let investors click through to find what they want. We want to emancipate the data from the page, and let it find its way across the Internet and around the world in the form of RSS feeds, AJAX, applications, and whatever comes next.” - SEC Chairman Christopher Cox Best Practices: What’s Next?

T H O M S O N F I N A N C I A L Blog, podcast spending to reach $757 million in 2010 (WebProNews April 2007) Jupiter Research finds that 35% of large companies plan to start corporate blogs this year. –Combined with the existing deployed base of 34%, nearly 70% of all site operators will have implemented corporate blogs by end of 2006 –64% of executives spend less than $500k to deploy and manage corporate Weblogs –"By engaging prospective customers in active dialogue, companies can showcase their expertise and domain knowledge, creating a forum for communication of their strategies and visions" Best Practices: What’s Next?

T H O M S O N F I N A N C I A L Sun Microsystems CEO’s Blog Best Practices: What’s Next?

T H O M S O N F I N A N C I A L Best Practices: Globalize Your Web Site Multi-language capabilities

T H O M S O N F I N A N C I A L Best Practices: Utility and Access Clear navigation links Format and file size should be denoted Filings and reports available in HTML & PDF Use a vanity URL Printer-friendly Key information above the fold Limit information required from investors

T H O M S O N F I N A N C I A L Well organized, easy to navigate and robust IR home page Best Practices: Utility and Access

T H O M S O N F I N A N C I A L Best Practices: Promote Your Web Site Be discoverable! Direct link to IR from corporate home page Push technology and RSS Put your website URL in all of your IR communications Don’t link away from the site Leverage third-party technology to extend corporate reach

T H O M S O N F I N A N C I A L Your Web Site Should… Meet or exceed regulatory requirements Be comprehensive Communicate financial and non financial assets Leverage the latest technology and new media Be accessible to global audience Be fresh and easy to use Learn from others - beg, borrow, and steal!

T H O M S O N F I N A N C I A L Questions?