SAUG National Summit | Hilton Hotel, Sydney September 2013 Get The Most Out Of Your Reports Paul Hawking Victoria University

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Best Practice Accurate Information Actionable Reports Effective Decisions Corporate Performance Accepted Metrics

Pain Points No clear reporting strategy Many companies find that after 2 years that more than 50% of the reports they have created are not used Silo reportinggroups emerge to fill gaps – increasing cost of information delivery

Measuring Success and Value of Reports Overall Success Of Reports Implementation Success User Success Operational Success Business Success Create a formal, continuous process for measuring success and value generated Identify and measure results of each report initiative Establish realistic goals and expectations based on capability / maturity On-time, On-budget User adoption Usage tracking User satisfaction Productivity improvements Process efficiency and effectiveness Key performance indicators Return on investment Economic value add Revenue increases Cost Savings Customer / corporate profits Enables Business Strategy and Completive Advantage Value Created

Reporting Process Ensure repeatable Best Practice Reduce redundant and non actionable reports Strategic alignment of reports Understand the Business Process Understand Associated Decisions Identify Key Information Objects Determine Report Functionality Evaluate Report Impact

Understand the Business Process Understand Associated Decisions Identify Key Information Objects Determine Report Functionality Evaluate Report Impact

Talk to Stakeholders – Subject Matter Experts (SME) – Management – Users Observe the Business Process Review existing reports and documents Understand the Business Process

Triggers Decision Latency Decision Workflow Contextual Information Understand Associated Decisions

1.Scan the KPIs  Look for exceptions by scanning multiple reports daily 2.Isolate the Problem  Look through several reports that contain detailed data to determine which specific area needs attention 3.Determine the Root Cause  Conduct OLAP analysis to analyze related dimensions and contextual information to determine root cause of the problem Decision Workflow

Key Figures/Measures – Calculations Business Entities Attributes of Business Entities Hierarchies Identify Key Information Objects

Key figures Material Time Sales Identify Key Information Objects

Information Modelling Identify Key Information Objects

Understand Data Source Identify Key Information Objects

Source Systems Identify Extraction rules Identify Transformation rules Identify Business Rules Identify Key Information Objects

Audience Navigation Drill down Visualisation Requirements Medium Templates Determine Report Functionality

Response times Usage – What did they access next? Business impact (business case) Evaluate Report Impact

Future Reporting Trends Collaborative Analysis Who used the report and what other reports did they look at What is influencing the business process Collaborative report design

Where To Start Report Audit and Analysis 1.What actions occur as a result of the report? 2.If no actions why not? 3.Under what circumstances will an action occur? 4.Do other similar reports exist 5.Modify the report to be actionable

Snakes and ladders Data Integration Meta Data Data Quality Executive Support Master Data BI Strategy Skills BICC

Paul Hawking SAP Academic Programs Director College of Business Telephone: Mobile: Paulhawking #SAPVU #VUBI