3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE.

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3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årest beste kundeservice 2013

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste forsikring 2 Gjensidige IfDNB

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice I kategorien forsikring er… 3 Gjensidige

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste bredbånd 4 AltiboxTelenor Get

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien bredbånd er… 5

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste reise 6 VingStartourWiderøe

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien reise er… 7

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste Bank 8 SkandiabankenSparebanken Vest Storebrand

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien bank er… 9

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste telelecom 10 ChessOneCall NetCom

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien telecom er… 11

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste energi 12 FjordkraftEidsiva Skagerak

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien energi er… 13

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Beste TV-distributør 14 Altibox GetRiks-TV

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice i kategorien TV-distributør er… 15

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice totalt

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS Årets beste kundeservice totalt er… 17

3.14 X AXIS 6.65 BASE MARGIN 5.95 TOP MARGIN 4.52 CHART TOP LEFT MARGIN RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Årest beste kundeservice 2013 © TNS 18 13:00 Velkommen og introduksjon - Bakgrunn og gjennomføring av undersøkelsen - Hvilke endringer har skjedd fra 2012 til 2013, bruker folk nye kanaler? - Finn Olav Sveinall, TNS Gallup 13:30 Kåring av Årets Kundeservice Presentasjon av vinnere innenfor de ulike kategoriene, og kåring av Årets Kundeservice :00 Pause og bildetaking Innlegg ved årets vinner - Altibox 14:45 Innlegg ved Maurice Van Der Hejden - The Scandic case Oppsummering og avslutning