Great

READY RESPONDERS IMPACT Our solutions optimize the health of the community you serve and reduce unnecessary cost Produce savings by reducing avoidable ED visits and IP readmissions Integrate care activities that close care gaps and improve quality measures Address critical social & behavioral determinants of health Improve patient experience and engagement in their health Identify patient risk factors OUR IMPACT Quadruple Aim: Improve individual care experience Improve population health Control costs Improve provider experience Reduction in Unnecessary ED Visits 50%+ Projected Annual Savings per Enrolled Patient $3,233 Patient Savings per On-Demand Response $419 Net Promoter Score for Patient Satisfaction 95+

"You saved my life by keeping me on track with my healthcare." "Patti has helped me more in this short time than the other[s have] over the last few years." QR, Community Care Patient  "I feel great. Much better than [before] I met Ready Responders. This graduation is the first time I have ever been recognized for finishing something.“ PATIENT TESTIMONIALS DN, Community Care Patient  "You saved my life by keeping me on track with my healthcare." LJ, Community Care Patient 

RESPONDER TESTIMONIAL "Through our conversation, Ms. T opened up. I learned she'd tried to escape her husband twice with her son, but had to come back. She wanted to get to a safe house, but didn't know how to connect. We were able to secure safe house beds for she and her son, and we were present when she moved. By graduation, Ms. T was taking all of her meds, and she and her son were living in a safe place with wrap around services."  Mark, Ready Responders Medic Supervisor 

First round of venture funding A DIVERSE AND GROWING LOUISIANA PARTNERSHIP 2000th Patient Visit First round of venture funding 1000th Patient Visit 100th Patient Visit House Call Launch Community Care Launch Las Vegas Launch JUNE 2018 JULY 2018 SEPTEMBER 2018 AUGUST 2018 JANUARY 2019 DECEMBER 2018 MARCH 2019 SEPTEMBER 2017 MAY 2019 JUNE 2019 Partnership with Ochsner Services covered by LA Managed Medicaid plans Ochsner Nurse Line Geographic Expansion: St. Tammany, River Parishes, East Baton Rouge Partnership with New Orleans East Hospital

OUR MODEL IS INNOVATIVE, SCALABLE, AND PERSONALIZED Ready Responders’ solutions leverage a skilled, technology-enabled workforce of compassionate medical professionals to meet patients where they are. Quadruple Aim: Improve individual care experience Improve population health Control costs Improve provider experience TEAM TECHNOLOGY PATIENT-CENTRIC CARE Highly trained, on-demand Nurses, EMTs, Paramedics and Nurse Practitioners Doctors and Behavioral Health Specialists connected via telehealth Represents 7.5% of the American workforce On-demand dispatch & workforce management Skill-based routing matches the right care professional to the patient need Protocol-embedded delivery and management tools Fully-integrated telemedicine High-quality, in-home, specialized urgent care Emergency Department diversion for non-emergency cases Post-discharge follow-up Community care support for chronically ill

READY RESPONDERS INTERVENTIONS HOW IT WORKS: READY RESPONDERS INTERVENTIONS For patients with non-acute, urgent health concerns Patient calls 911, Nurse Line, Ready Responders Skill-matched Ready Responder dispatched Patient treated & triaged with telehealth provider Patient Navigated Mitigate unnecessary, costly ED visits Educate patient on site of care appropriateness Establish provider connection HOUSE CALL Specifically Show the at-risk health system For patients with an ED/IP discharge at risk of readmission Patient screened Skill-matched Ready Responder dispatched Patient treated with telehealth provider, discharge plan reviewed Those with high healthcare gaps are referred for enrollment into the Community Care program Identify new or worsening symptoms or red flag behaviors Treat patient, and ensure they are equipped to remain healthy and on track with discharge plan AT-RISK For patients with multiple chronic conditions and/or ED/IP visits Patient outreached, enrolled & assessed Regular Ready Responders house calls (up to 5x/month) Care coordinated with family and medical teams Patient linked to sustainable solutions addressing barriers to care Establish patient-centered goals to reduce unnecessary utilization Identify social and behavioral barriers to care Promote health literacy, chronic disease mgmt & med adherence COMMUNITY CARE

READY RESPONDERS HOMELESS OUTREACH INITIATIVES Salvation Army Medical clinic within facility to serve residents but also provides outreach to the surrounding community with the support of the Salvation Army Mondays/Thursdays: 12:00pm – 5:00pm Tuesdays/Wednesdays: 9:00am – 5:00pm New Orleans Mission Medical clinic within New Orleans Mission for residents Mondays: 9:00am – 12:00pm Thursdays: 9:00am – 12:00pm; 5:00pm-7:00pm Pop-Up Clinics Goal: Operate stand alone pop-up clinics at various mutually agreeable locations around the city to treat the transient community and refer them to available facilities (Salvation Army/NO Mission) Currently working through the process of developing this initiative and determining permitting needs and other necessary requirements for operation Specifically Show the at-risk health system AT-RSK COMMUNITY CARE