Everything new is old again George Needham Director, Delaware County District Library September 8, 2017

Retired director, Westerville Public Library “The time between when our customers say, ‘I can’t believe you have this,’ and when they say, ‘I can’t believe you don’t have this,’ is getting shorter and shorter.” Don W. Barlow Retired director, Westerville Public Library

The chimera

Principles, tools, results

What’s changed?

And what’s stayed the same?

So what do people expect?

Speed

Friction-free

Convenient

Welcoming

Easy

From the general to the specific

One size does not fit all

Relationships trump transactions

Preparing for the future “The best way to predict the future is to create it.” Alan Kay

A call to action

Let’s stay in touch! George Needham / Delaware County District Library / gneedham@delawarelibrary.org