Social Assistance and Social Service System of Riga Mārtiņš Moors Riga City Welfare Department Head of Social Administration

Responsibility of national level in social service and social assistance field Defines level of GMI Registers social service providers Develops general requirements for social service providers (rules of government) Controls the quality of social service provision Finances few social programs (e.g. social rehabilitation of addicted; of persons with hearing impairments; of blind; of children suffered from violence e.o) Organizes long term care institutions for mentally ill Finances technical aids

Social assistance and social services Mostly responsibility of municipality Are based on: Individual needs assessment Individually addressed social support Participation of client Professional social workers Municipality define content and range of social services

Tipes of social services In place of residence In institution Social care Social rehabilitation Individual case work Group work Social work

Status of the City since 1201 Overview about Riga Status of the City since 1201 Riga is the largest city in the Baltic States in terms of city population – 701 064 residents The working age population – 62.3% Unemployment rate: Riga 5.0%, Latvia 8.4% About one-third of Latvia’s population lives in Riga city, and over half the population of Latvia lives in agglomeration of Riga Riga is a multi-ethnic society. Riga residents by nationality: 47% - Latvians 37% - Russians 4% - Belarusians 3% - Ukrainians 9% - other nationalities Minimum monthly wage 380 euro (2017) 430 euro (2018) The average monthly  wages (gross) of workers: Riga EUR 1 030* Latvia EUR 914* * - September, 2017 Low-income (poor) persons: (2017): Riga: 1.47% Latvia 2.07% Riga is Latvia’s capital, and the main industrial, business, culture, sports and financial center in the Baltic region, as well as important port city

Recipients of state pensions and persons with disability in Riga Municipality, 2015 – 2017   2015 2016 2017 Number of persons The proportion of the population % Number of recipients of state pensions 182 425 26,11 180 918 25,68 177 472 25,31 From them: Persons of retirement age without disabilities 153 811 22,01 152 165 21,6 149 466 21,32 Disability pension recipients 21 233 3,03 21 458 3,05 20 947 2,99 Number of persons with disability 48 993 7,01 50 710 7,19 53 857 7,68 I group 6 908 0,98 6 967 7 125 1,02 II group 23 336 3,34 24 021 3,41 24 034 3,43 III group 18 749 2,68 19 722 2,79 20 426 2,91 Disabled children 2 204 0,31 2 178 2 272 0,32

Riga City Municipality Social Budget 2015 – 2017 (basic budget and special budget, including funding for Riga City Council Welfare Department, social benefits, social services, health care and cooperation with nongovernmental organizations)

Riga City Council Welfare Department administrated funds (in millions of Euro )   2015 2016 2017 Social benefits 14.89 12.54 12.28 Social services 40.46 41.92 45.59 Health care 0.35 0.33 Cooperation with nongovernmental organizations 0.09 0.1 Riga City Council Welfare Department administrative expenses 1.38 1.46 1.55 WD budget total: Riga municipality budget total: 57.16 766.18 56.34 788.93 59.85 887.69 (plan)

Financing for social services spent in 2017 Total EUR 45 593 147 (incl. from municipal budget EUR 41 258 004, state budget– EUR 4 335 143 (assistent service for people with disabilities)) Incl. Social services provided by 47 NVO - EUR 13 887 341

Riga Social service office (11 territorial centres, 470 workers) Social care and social rehabilitation services in institution Social rehabilitation services at living area services in institution Long-term social care and rehabilitation for children's (12 service providers, 20 services) Crisis intervention services (2 service providers) Short-term social care and rehabilitation for adult persons (1 service provider, 1 service) ( 2 service provider, 1 service) Care at home (5 service providers) Assistant service (1 service provider) Security button service Hot meal home delivery Day care centre (9 DCC for children's 2 service provider and 3 service provider, 3 DCC for persons with dementia, and 6 service provider, 11 day centres for mentally disabled persons ) Crisis centres (4 service providers, 4 crisis centres) Social rehabilitation centre service (4 service provider, 5 rehabilitation centres ) Shelter (3 service provider, 4 shelter) Night shelter (5 service providers, 7 night shelters) Short term stay home (2 service provider, 2 home) Specialized workshop (3 service providers, 3 workshops) Support – educational group (3 contracting organizations) Advisory crisis centre and psychological services (1 contracting organizations, 1 centre) Social rehabilitation program Support and trusted representatives services Day centre (1 service provider, 4 day centres for children's, 8 service provider 14 for adult persons) Group house (apartment) service (6 contracting organizations, 8 group houses) Family assistant service 5 contracting organizations Social support and consulting program for foster families, adoptive parents and guardians (1 service provider, 1 program) at living area Welfare department Riga City Council Social Affairs Committee (45 service providers, 53 services)

Social System of Riga City Political and Administrative Level Social service office (11TC) Child care institution (7 structures) RIGA CITY COUNCIL (60 deputies) COMMITTEE of SOCIAL AFFAIRS (20 deputies) WELFARE DEPARTMENT (~65 employees) Social Administration Health care Administration Night shelter (3 structures) 3 elderly care institutions 47 contracted social service providers (NGO), 33 – state/ other municipality, private –53

The largest social service providers and provided social services Association "Latvian Samaritan Association" (home care, including emergency care, safety button, group apartment for persons with mental disorders, LTC institution for adults, crisis center, family assistant service, short term stay home) Association Riga City "Rūpju bērns" (6 DCC, 1 specialized workshop, 2 group apartments for persons with mental disorders, family assistant service) Association "St. John's Assistance" (home care, transportation of disabled people, DCC for mentally disabled, soup kitchen, family assistant service, DCC for children with functional disorders in the summer months, specialized workshop) NGO "Latvian Evangelical Lutheran Church Diakonia Center" (2 multifunctional social service centers (for adults and children), day care center for children from social risk families, soup kitchen) NGO "Latvijas Sarkanais krusts" (home care, LTC institution for adults, transportation of disabled people, short term stay home, crisis center, family assistant service, crisis intervention team service, individual social rehabilitation programs for people with intellectual disability)

Legal forms and examples of co-operation:(1) Public procurement contract Delegation agreement Cooperation agreement Municipal level project National project

Legal forms and examples of co-operation:(2) Public procurement contract: The statutory procurement procedure applies if the contract amount exceeds: EUR 10 000 (services, supplies), EUR 20 000 (construction works) EUR 750 000 (health, social and related services).

Legal forms and examples of co-operation:(3) The conclusion of a public contract, the application of the Public Procurement Law: Setting up a procurement commission Development of procurement documentation (requirements to the tenderer, draft contract) Evaluation of tenders and decision making (may be appealed) Conclusion of the contract (including the general agreement)

Legal forms and examples of co-operation:(4) Conveniently administrable (In the event of a compulsory termination, the service may be interrupted) Example: Group houses (apartment), day center, shelter services Contract with one of the applicants The customer has the opportunity to choose the service provider Promotes competition thus improving the quality of the service (More difficult to administer) Example: LTC institution (both for children and adults), family assistant, home care General agreement

Legal forms and examples of co-operation:(5) Only certain tasks can be delegated; The Riga City Council adopts a decision on the conclusion of the contract; Content of the Agreement, incl. early termination is determined by law Example: social beds, social workers in hospitals Delegation agreement

Legal forms and examples of co-operation:(6) It is concluded for the payment of services in the amount specified in regulatory enactments; The customer chooses the service provider; The only requirement for the service provider - in the Register of Social Services Providers Example: EUR 400 co-financing for the LTC service in institution Cooperation agreement

Legal forms and examples of co-operation:(7) Requirements for contract / co-financing Special budget program Approval Procedure - Deputy Committees (Sphere (Social Affairs Committee), Development, Finance) Example: In cooperation with the SOS Children's Village Association, Riga Social Services, RD Welfare Departments project "Riga Family Support Municipal level project The agreement between the managing state agency and the local government (according to tules of the Cabinet of Ministers which includ the financing procedure) Example: Paid temporary public works National project

Budget Program "Cooperation with Non-Governmental Organizations" In 2017, 63 NGOs were granted municipal funding, totaling EUR 87 602 (on average - EUR 1391) The aim of the program is to ensure cooperation with social support NGOs in order to support small NGO projects in the field of social and health care (pilot project, training, conference); supporting the maintenance of NGOs or activities with a social inclusion objective.

Advisory Board of Non-Governmental Organizations of Persons with Disabilities Since 2007, the Consultative Council of Non-Governmental Organizations of Persons with Disabilities has been operating in the Riga Municipality with the aim of promoting the civic participation of persons with disabilities in decision-making processes, as well as cooperation between non-governmental organizations representing persons with disabilities and Riga Municipality Participants are 33 NGO Sessions are held every 3 months

Advantages of cooperation woth NGO’s in the field of social services Decision-making is separated from implementation of the decision (social workers assesment of client needs is not affected by the financial possibilities of the municipality) Financial Transparency The diversity of social service providers Service providers competition Lower costs (investments, administration) Faster introduction of new services

Disadvantages of cooperation woth NGO’s in the field of social services Insufficient number of social service providers At the beginning of the cooperation it is difficult to predict what the quality of the service will be Bureaucratic procedures at the beginning of cooperation Insufficient number of premises for social services Restrictions on quality control of services Insufficient funding to maintain an adequate price

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