3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

3314 Exam Overview: The Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam (3314) is a requirement to earn the ACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager credential. This exam has 62 questions and the minimum passing score is 66% (41 of 62 correct). The candidate has 90 minutes to complete this exam Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

Avaya ACSS Exam Topics: Following are the Exam Objectives covered in the Exam: Architecture: Describe Web Services. Describe AAEP operations. Describe the AAEP and POM architecture. Describe the Experience Portal External Systems. Describe the capabilities of CMS RT Socket-based Routing. Describe the enhancements for ICR Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

Avaya ACSS Exam Topics: Experience Portal Implementation Describe Agent Assignment options. Explain AAEP licensing. Explain how agent scripts are created and used. Describe the VoIP connections. Configure Avaya Aura Experience Portal (AAEP) features and functions. Describe the steps to configure the EPM for and SMS Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

Avaya ACSS Exam Topics: Proactive Outreach Manager Define POM server definitions. Describe the components of the POM User Interface. Describe the enhancements for POM 3.0. Describe the standard POM reporting capabilities. Explain how agents are assigned to campaigns. Verify the prerequisites to the POM installation. Describe POM features and functions. Install and configure POM features and functions. Install POM licenses. Perform POM database administration 3314 Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

Avaya ACSS Exam Topics: ICR Implementation Configure Intelligent Customer Routing (ICR). Explain the ICR installation requirements. Understand ICR reporting capabilities. Maintenance Describe AAEP user requirements. Troubleshoot POM database issues. Describe the AAEP standard reporting capabilities. Explain the AAEP backup procedures. Explain the upgrade paths and procedures. Verify AAEP operations. Describe ICR reporting capabilities Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

Avaya ACSS Exam Topics: Troubleshooting Use POM troubleshooting procedures and tools. Troubleshoot EPM issues. Troubleshoot POM database issues. Use AAEP troubleshooting isolation tools, logs and processes. Identify ICR messages and log files Practice Questions Practice Questions Exam Questions Practice Test Practice Q&A Questions Answers PDF3314 Exam Questions Practice Test Practice Q&A Questions Answers PDF

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Question No 1: On the Avaya Aura® Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.) A. Install an server B. Ensure the correct number of telephony and POM licenses C. Ensure VoIP ports (H.323 or SIP) are in service D. Install an SMS gateway E. Configure on the external database Answer: B, C, D

Question No 2: Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services? A. Session Manager B. Communication Manager C. Media Processing Platform D. Primary Experience Portal Manager E. Auxiliary Experience Portal Manager Answer: D

Question No 3: Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application? A. CCXML Browser B. System Manager C. Web Services D. Avaya Voice Browser E. Speech Proxy Answer: D

Question No 4: Which two components are required to support an Avaya Aura® Experience Portal (AAEP) application? (Choose two.) A. Speech Server B. Experience Portal Manager C. Media Processing Platform D. Web Application Server Answer: A,B

Question No 5: Which three components are required by an Avaya Aura® Experience Portal (AAEP) server to support an application that recognizes a caller’s spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.) A. An Application server to host the application B. Text to Speech Licenses on the AAEP C. Speech Server D. Incoming Digit Recognition Engine E. Automatic Speech Recognition Licenses on the AAEP Answer: A,B,C

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