Mediating Using the 5 T.K. Conflict Modes Thomas/Kilmann Model Dan Hand Presentation Dec 4, 2018

Identify the Five TK Conflict Modes In Session Objectives – Participants will: Identify the Five TK Conflict Modes Better understand the Five TK Conflict Modes and how they can be utilized Consider using one or more of the Five TK Conflict Modes as a tool in the mediation process

Have you considered the Conflict Modes as a tool? Role of a mediator is to be a neutral working with parties to identify and address their issues/differences. During a mediation, it may be helpful “in the moment” to make use of one or more of the 5 conflict modes as a tool to help manage conflict. Have you considered the Conflict Modes as a tool?

“I’ll think about it tomorrow” Reduce tensions Buy time Lower power dominance Allow others to do

AVOID

“Two heads are better than one” Integrate options Merge perspectives Gain commitment/trust Improve relationships

COLLABORATE

Need to win Vital Issues important Protect self needs “My way or the highway”

COMPETE

“It would be my pleasure” Create Good Will Keeping Peace Work for others

ACCOMMODATE

“Give a little – Get a little” Reach Solutions under pressure Labor-Management Bargaining Temporary settlements

COMPROMISE

5 Conflict Modes Cooperativeness Collaborate Compete Compromise Avoid high Collaborate Compete Compromise Assertiveness Avoid Accommodate low low high Cooperativeness

Conclusion Make use of tools that can help us be more effective neutral mediators Consider one or more of the five (5) conflict modes as a tool to manage conflict during a mediation.